Keys not being recognised

[sk19]

Tesla Raven Model X

Key fob stopped working. I reached for the spare. Not working either.

Odd to have two batteries go at once, especially when I changed one recently.

So I ordered two batteries and none of them working.

EVen putting key in the recognition bit in cup holder or by 12volt inside doesn't work.

Luckily I have the app, but it's a real pain.

I booked a service but they only have M-F mornings and I have no time, (frontline NHS), especially not mornings!

If anyone has any experience or clever ideas to save me time that I don't have driving to London just to get someone to have a look, it'd be much appreciated!

 

[DCGOO]

How about having Tesla coming to you (home or work)? That is what they would do here in .us, not sure about .uk. Tesla can always access your car, even if you are not present. Just make sure you leave both key fobs inside the car.

 

[sk19]

How about having Tesla coming to you (home or work)? That is what they would do here in .us, not sure about .uk. Tesla can always access your car, even if you are not present. Just make sure you leave both key fobs inside the car.

What a fantastic idea! I called the service line who said to send a text asking for a mobile service, in reply to the confirmation text they sent me. I hope this works!

In the meantime if there's anything anyone can suggest to save Tesla or me a journey that'd be great.

 

[JohnSnowNW]

Have you tried rebooting the car?

 

[mostvisited]

I had similar problem with my 2020 MX. Key fobs were not recognized and app was also not working properly. Lock/unlock was happening through app but couldn't drive. Opened road assistance request and they did a remote reset. Everything was fine after that.

 

[aesculus]

Try the power off in service menu for 5 minutes too.

 

[janetmoran]

I had similar problem with my 2020 MX. Key fobs were not recognized and app was also not working properly. Lock/unlock was happening through app but couldn't drive. Opened road assistance request and they did a remote reset. Everything was fine after that.

Thanks sir will call them tomorrow