I got an NV 2.0 Base rack a couple months ago and as most know, the hitch pin that comes with it doesn't work with the model Y
As some have reported, you can get a previous version of the hitch pin lock. But those have a different keying. A 3 digit key code vs a 4 digit key code. So when Kuat sent the replacement I had keep 2 keys around. I was going to buy a spare set of keys and noticed that the same listing had both types of cores so I contacted Kuat. They verified that the cores were interchangeable and sent me a set of cores that matched the bike/cable locks. I replaced the core in the hitch pin and now have a common key for the hitch pin and bike locks.
I have to hand it to Kuat. Great customer service. Sent me a free replacement hitch pin. And when I was going to buy the replacement lock core, they just said no and sent me one for free. Actually better than that, they were out of the 1 or 2 core sets so sent a 4 core set so I didn't have to wait.
I can only say good things about the Kuat customer support.
One note. The new cores did not come with instructions. They are on the site but I've changed cores out before so didn't go there. I got the old one out but then pulled out the pin you push in to release the core. DON'T DO THAT. It lets the internal locking bit to rotate to a position that doesn't work when you put the new core in. The internal bits can be rotated back and the pin re-inserted but it was a real pain and took awhile.
As some have reported, you can get a previous version of the hitch pin lock. But those have a different keying. A 3 digit key code vs a 4 digit key code. So when Kuat sent the replacement I had keep 2 keys around. I was going to buy a spare set of keys and noticed that the same listing had both types of cores so I contacted Kuat. They verified that the cores were interchangeable and sent me a set of cores that matched the bike/cable locks. I replaced the core in the hitch pin and now have a common key for the hitch pin and bike locks.
I have to hand it to Kuat. Great customer service. Sent me a free replacement hitch pin. And when I was going to buy the replacement lock core, they just said no and sent me one for free. Actually better than that, they were out of the 1 or 2 core sets so sent a 4 core set so I didn't have to wait.
I can only say good things about the Kuat customer support.
One note. The new cores did not come with instructions. They are on the site but I've changed cores out before so didn't go there. I got the old one out but then pulled out the pin you push in to release the core. DON'T DO THAT. It lets the internal locking bit to rotate to a position that doesn't work when you put the new core in. The internal bits can be rotated back and the pin re-inserted but it was a real pain and took awhile.