Had a mobile tech service booked for today out of the Burbank SC. They sent a confirmation email a few days ago, then I get to the appt window today and check the app. My appt moved another week without warning.
I contacted the Burbank center, but the phone rings incessantly. I contacted customer care, who also called and couldn't get an answer. Then one customer service agent was able to get ahold of the Burbank manager, Michael, using their internal chat. Michael said he'd call me later, but I'm literally sitting here waiting for my appointment, can't get in touch with anyone, and took the day off for this appointment.
I then looked at Yelp and saw that the LA service centers have had this issue for over a year - not just Burbank. I asked the CS for the contact info of the GM who oversees all the LA SCs, they didn't have it.
I am absolutely flabbergasted that they'd change an appointment without warning, not pick up the phone when people are calling, and even when someone does get ahold of them on their internal system, the answer is, "I'll call back later."
Wtf...
I contacted the Burbank center, but the phone rings incessantly. I contacted customer care, who also called and couldn't get an answer. Then one customer service agent was able to get ahold of the Burbank manager, Michael, using their internal chat. Michael said he'd call me later, but I'm literally sitting here waiting for my appointment, can't get in touch with anyone, and took the day off for this appointment.
I then looked at Yelp and saw that the LA service centers have had this issue for over a year - not just Burbank. I asked the CS for the contact info of the GM who oversees all the LA SCs, they didn't have it.
I am absolutely flabbergasted that they'd change an appointment without warning, not pick up the phone when people are calling, and even when someone does get ahold of them on their internal system, the answer is, "I'll call back later."
Wtf...