Hello all-
I’m looking for some advice and guidance from the community about a snafu that I have encountered with an order that is soooooo close to being delivered ☺.
First a little background – I have been working with my OA for the better part of a month and they have been great, very responsive and informative throughout the process. They were very active in sharing inventory options based on what I was looking for in a model X and we ended up landing on one with all the options I was looking for, and a great discount that in turn, translated into a monthly lease payment that fell in line with my budget. I was able to connect with them to get a deposit locked in and they quickly took the X out of inventory and arranged delivery. Within a couple of days, I had heard from my local delivery specialist and all seemed to be moving smoothly.
I was asked to complete my credit application and this is where we ran into the issue at hand. My application was approved, and all looked well until it came to the residual value of the car at the end of the lease on the document that I received after submitting my application. This residual value was $4,200.00 less than the one on the payment estimator that I originally received from my OA. Since a deposit had been placed I was under the impression that this action indicated to Tesla that I had agreed upon the values that were presented to me and the deposit would ensure that these are the values that were present at delivery. Perhaps this was an misguided assumption, but I questioned with the team about the discrepancy and they shared with me that my OA had accidentally used a calculations sheet that was for the previous quarter and this is why the residual on the most recent payment estimator I received is much less than the first. This mix up increases the lease cost by $3,600.00 over the life of the lease. My OA continues to be responsive, however they have indicated that as a policy they are unable to make changes to the price of the car, and it is starting to feel like we are coming to a dead end on options. I do understand that they are unable to change the price of the car, however I don’t feel that the policy that is be referenced was put in place for a situation like this. They have offered one year of free service, and are looking into all-weather mats, but if feel that the value of these things aren’t adding up to the additional cost that I am set to incur.
I wanted to see what the groups thoughts were about the situation, if anyone has gone through something similar, if I was stuck, or if their might be an opportunity to explain the situation so that as the customer, I do not have to bare the effects of the mistake that was made.
Thank you all for your time and I look forward to your thoughts and feedback – this community has been great and instrumental in my goal to become a Tesla owner.
I’m looking for some advice and guidance from the community about a snafu that I have encountered with an order that is soooooo close to being delivered ☺.
First a little background – I have been working with my OA for the better part of a month and they have been great, very responsive and informative throughout the process. They were very active in sharing inventory options based on what I was looking for in a model X and we ended up landing on one with all the options I was looking for, and a great discount that in turn, translated into a monthly lease payment that fell in line with my budget. I was able to connect with them to get a deposit locked in and they quickly took the X out of inventory and arranged delivery. Within a couple of days, I had heard from my local delivery specialist and all seemed to be moving smoothly.
I was asked to complete my credit application and this is where we ran into the issue at hand. My application was approved, and all looked well until it came to the residual value of the car at the end of the lease on the document that I received after submitting my application. This residual value was $4,200.00 less than the one on the payment estimator that I originally received from my OA. Since a deposit had been placed I was under the impression that this action indicated to Tesla that I had agreed upon the values that were presented to me and the deposit would ensure that these are the values that were present at delivery. Perhaps this was an misguided assumption, but I questioned with the team about the discrepancy and they shared with me that my OA had accidentally used a calculations sheet that was for the previous quarter and this is why the residual on the most recent payment estimator I received is much less than the first. This mix up increases the lease cost by $3,600.00 over the life of the lease. My OA continues to be responsive, however they have indicated that as a policy they are unable to make changes to the price of the car, and it is starting to feel like we are coming to a dead end on options. I do understand that they are unable to change the price of the car, however I don’t feel that the policy that is be referenced was put in place for a situation like this. They have offered one year of free service, and are looking into all-weather mats, but if feel that the value of these things aren’t adding up to the additional cost that I am set to incur.
I wanted to see what the groups thoughts were about the situation, if anyone has gone through something similar, if I was stuck, or if their might be an opportunity to explain the situation so that as the customer, I do not have to bare the effects of the mistake that was made.
Thank you all for your time and I look forward to your thoughts and feedback – this community has been great and instrumental in my goal to become a Tesla owner.