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Lease Return Experience - unable to get response

I am having trouble getting hold of Lease return to get back to me. what could me next step?

Tesla Loyalty Team Member reached out to me in December 2021 regarding my leased car. We agreed that he will work with me to match the Delivery date of my new model 3 with return of leased model 3 as early termination. We also agreed that if delivery is earlier than lease expiry then he will make sure there is no early termination charges, and if new model 3 gets delivered after lease return date then i can continue to extend lease at same terms.

I got early deliver ( 2 month before lease expires ). I reached out to loyalty and they basically told me that Team member that I worked with is not in same department. They explained the process of early termination. I followed the process and looped in Lease return, customer support, loyalty team and requested to match the date so when i go to Tesla facility ( Fremont CA ) to pick the New car I can also drop the lease return. They made sure that they keep on requesting info ( Pics and more ) so it does not happen. At this point I do not care about waiving the early termination fees.

It is been two weeks now that I have taken delivery of new car ( ofcourse in the hope that someone from lease return will help me ). I am mailing them every day to give me time for inspection, but no response.

what could be my next step ?

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