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Left scroll wheel no longer controls volume

My right scroll wheel is suddenly causing the voice commands to turn on when I scroll up or down (instead of changing the temp like it used to). The actual voice command button does nothing. The other button below it does nothing. Clicking the scroll wheel does nothing. The voice command is also randomly opening up on it's own. Resets have no effect. I had to schedule a service visit a month out because that was the first available one.

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