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Less than 48 hours from delivery appointment, no contact since scheduling

Discussion in 'Model 3: Ordering, Production, Delivery' started by hqubic, Sep 17, 2018.

  1. hqubic

    hqubic Member

    Joined:
    Jul 24, 2018
    Messages:
    44
    Location:
    San Francisco Bay Area
    Last contact from Tesla was a week ago by Delivery Scheduling Advisor on the finalized appointment time/date, nothing afterward, I've sent a couple of questions afterward and no response. Is this normal? Based on what I've read someone (Delivery Advisor?) should reach out before the actual delivery. Should I be worried? Thanks.
     
  2. Glamisduner

    Glamisduner Active Member

    Joined:
    Aug 2, 2017
    Messages:
    3,581
    Location:
    Escondido, CA
    Yes Call Tesla
     
  3. brandonee916

    brandonee916 Member

    Joined:
    Aug 8, 2018
    Messages:
    295
    Location:
    Sacramento, CA
    I got an email the night before from the actual Delivery Center... and my MVPA appeared literally as I pulled into the parking lot... talk about last minute...
     
  4. Swampgator

    Swampgator Active Member

    Joined:
    Apr 27, 2016
    Messages:
    1,551
    Location:
    Florida
    I would not be worried given your location. Me on the other hand, had a delivery date of this Friday. When I called my Tampa delivery center last Friday they tracked my car to Richmond railyard in Cali. No way that makes it over to Florida in a week. Still no word from Tesla so I called them and got a guy in Nevada that was "helping out" with the Model 3 delivery ramp. He was super great, and helped push my delivery date back a week to the 28th. My original ISA/IDA? advisor is still AWOL and I would never had known a problem existed if not for me proactively calling my local delivery center. Your car comes via truck from right down the road so I suspect they will make it happen.
     
  5. hqubic

    hqubic Member

    Joined:
    Jul 24, 2018
    Messages:
    44
    Location:
    San Francisco Bay Area
    Literally 5 minutes after posting here, Tesla scheduling team left a voicemail (I generally don't answer unrecognized callers) saying no-go on my planned delivery (car won't arrive, whatever that means..) and my Delivery Scheduling Advisor will get in touch with me to let me know the options (not sure what options they have in mind beside actually deliver the car I ordered).

    Anyway, disappointed, but oh well, life goes on.
     
  6. JeffK

    JeffK Well-Known Member

    Joined:
    Apr 27, 2016
    Messages:
    6,997
    Location:
    Indianapolis
    I had to contact my local service center this past Saturday. It was only after that, that I found out that my delivery, originally scheduled for today, was going to be delayed.

    My ISA hasn't been in contact for the entire month of September so far. She didn't notify me of the delay or anything, only the local delivery specialist based out of Indy. I've also been waiting on an MVPA for several weeks now.

    I may have to do my trade in early just so I'm within the 30 days. Plus, this may also negatively impact my credit if the the financing Tesla arranged has to rerun my credit since my delivery will now be over 30 days as well. :(
     
  7. tjkessler

    tjkessler Member

    Joined:
    Mar 12, 2018
    Messages:
    139
    Location:
    Campbell CA
    Sounds pretty typical. I had first contact 9/6 with delivery scheduled for 9/10. I got a call from the home
    delivery specialist about 11:30AM telling me the web site was open for my payment and the delivery person
    showed up with my car at 2pm.
     
  8. TeeEmCee

    TeeEmCee Member

    Joined:
    Nov 16, 2015
    Messages:
    901
    Location:
    Null
    What you’re describing is exactly what’s happening to my delivery.
     

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