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Less than stellar delivery experience

Discussion in 'Model S' started by jdowell362, Jul 26, 2017.

  1. jdowell362

    jdowell362 Member

    Joined:
    Jun 27, 2017
    Messages:
    46
    Location:
    San Carlos
    for 9 days i have been told that i would receive my model s today at my door step. this is of course no longer the case.

    they explain to me that the washing will take longer and that lining up delivery personnel will take days. so i am stuck with a full day off of work, which was no easy task in the middle of the week, and now have to somehow get up to the service center where it is currently being housed.

    has anyone else had a similar problem? did you write to your dealership where you bought your tesla and explain to them your dissatisfaction? did you request what can be done to increase your level of satisfaction? did they offer anything to you that helped your outlook?

    thanks!

    hope at least someone out there can benefit from my experience!
     
  2. Tam

    Tam Active Member

    Joined:
    Nov 25, 2012
    Messages:
    2,365
    Location:
    Visalia, CA
    I feel bad for you but a delivery date is not set on stone due to so many variables.

    Some take it as a firm date were quite upset because it's not easy for coordination complexity: a day off from work, sitters, end-of-lease, old car sold and gone, transportation arrangement...
     
  3. bcampbelllds

    bcampbelllds Member

    Joined:
    Dec 19, 2015
    Messages:
    158
    Location:
    North Dallas, Texas
    I can sympathize with you. Our delivery date was pushed back four days and then the very next day they called and asked if we could take delivery that afternoon. It's was so strange but we made it work.
     
  4. John_C

    John_C Member

    Joined:
    Nov 12, 2016
    Messages:
    18
    Location:
    Atlanta, GA
    I wish my delivery experience was as good as yours. In my case, they slashed what they would offer for my trade by several thousand dollars and then took 4 hours to process all the paperwork.
     
  5. appleguru

    appleguru Member

    Joined:
    Mar 15, 2017
    Messages:
    98
    Location:
    US
    My delivery was also late. Wasn't happy. They gave me a hat and a tshirt as "compensation" when I went to pick up the car at the SC when it finally came in *SMH*

    I have no idea why Tesla can't seem to grasp that overpromising and underdelivering does not make for happy customers...
     
  6. Mike K

    Mike K Member

    Joined:
    May 15, 2013
    Messages:
    758
    Location:
    Los Angeles
    Tesla's delivery experience is severely lacking in the communication, follow up and execution departments. That they still are having issues here really scares me with respect to the Model 3 rollout.
     
  7. outdoors

    outdoors Member

    Joined:
    Aug 10, 2014
    Messages:
    47
    Location:
    Michigan/Florida/Idaho/Montana
    Inventory Car. Signed paperwork on 6/26 . Got it 7/23. I whined a bit. OK a lot. Got the trinket collection. It's a car. Or the last time I checked it still was.

    Now so happy, I kind of forgot about the waiting aspect. Delivery guy said I had the Tesla grin. Ear to ear.

    Delivery guy couldn't pull down road because of trees so I had to take delivery on the road right away next to the GM Milford proving grounds. Security rolled up within 1 min. :D:D
     

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