Less than stellar delivery experience

[jdowell362]

for 9 days i have been told that i would receive my model s today at my door step. this is of course no longer the case.

they explain to me that the washing will take longer and that lining up delivery personnel will take days. so i am stuck with a full day off of work, which was no easy task in the middle of the week, and now have to somehow get up to the service center where it is currently being housed.

has anyone else had a similar problem? did you write to your dealership where you bought your tesla and explain to them your dissatisfaction? did you request what can be done to increase your level of satisfaction? did they offer anything to you that helped your outlook?

thanks!

hope at least someone out there can benefit from my experience!

 

[Tam]

...will take days...

I feel bad for you but a delivery date is not set on stone due to so many variables.

Some take it as a firm date were quite upset because it's not easy for coordination complexity: a day off from work, sitters, end-of-lease, old car sold and gone, transportation arrangement...

 

[TexasTeslaRacing]

I can sympathize with you. Our delivery date was pushed back four days and then the very next day they called and asked if we could take delivery that afternoon. It's was so strange but we made it work.

 

[John_C]

I wish my delivery experience was as good as yours. In my case, they slashed what they would offer for my trade by several thousand dollars and then took 4 hours to process all the paperwork.

 

[appleguru]

My delivery was also late. Wasn't happy. They gave me a hat and a tshirt as "compensation" when I went to pick up the car at the SC when it finally came in *SMH*

I have no idea why Tesla can't seem to grasp that overpromising and underdelivering does not make for happy customers...

 

[Mike K]

Tesla's delivery experience is severely lacking in the communication, follow up and execution departments. That they still are having issues here really scares me with respect to the Model 3 rollout.

 

[outdoors]

Inventory Car. Signed paperwork on 6/26 . Got it 7/23. I whined a bit. OK a lot. Got the trinket collection. It's a car. Or the last time I checked it still was.

Now so happy, I kind of forgot about the waiting aspect. Delivery guy said I had the Tesla grin. Ear to ear.

Delivery guy couldn't pull down road because of trees so I had to take delivery on the road right away next to the GM Milford proving grounds. Security rolled up within 1 min.