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LINK EV Pass - expiry??

Discussion in 'Hong Kong' started by ediot, Jun 5, 2017.

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  1. ediot

    ediot Member

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    i've got an EV Pass that lets you park at select Link affiliated carparks free of charge 10am-10pm. lately it started showing "card is now expired" when i try to enter carparks with it.

    having looked on Link's website, they seem to have shut off application indefinitely.
    EV Pass

    so i called up to see if mine could be renewed as it may not fall under new application. the staff who answered on the phone was as unclear as i was on the issue, she took my details and said she'll get back to me under 5 days.

    anyone else using their card/ having issues? just for comparison, my card says Issued Date 28-01-2016. there is no expiry date on it, and i was using it successfully in april 2017 so it doesn't seem like the card has a one-year valid period.
     
  2. danielwai

    danielwai Member

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    Did you change the license plate or enter with a non-ev? In that case they may cancel your pass.
     
  3. jthtyu

    jthtyu Member

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    Try Mr Fung on 25372073, he should be able to help
     
    • Helpful x 1
  4. ediot

    ediot Member

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    no i didn't. the EV pass is always kept in the 70D in that slot under the big screen. which means it's always kept at one of the random crevices between the two front seats.
     
  5. ediot

    ediot Member

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    thanks!

    since they said they'll give me a reply "within 5 days", i'll wait till around 5pm today and call up if i haven't heard from them yet
     
    • Like x 1
  6. Titus

    Titus Member

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    How did it go? I got mine in Dec 2015 and so far it's still working. It's for sure they've stopped issuing new ones but am wondering if they will let old ones expire and phase out....
     
  7. ediot

    ediot Member

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    #7 ediot, Jun 18, 2017
    Last edited: Jun 18, 2017
    I've given it more than 5 days but had no reply, I called via the LINK help line again to no avail after being forwarded to various people numerous times.

    I've also tried Mr.Fung's number above but it goes to a modem, with that signature modem dialing noise.

    Spiritually, I'm at a loss at the moment.
    Physically, I'm outside the LINK carpark gate in chai wan wishing the card would function as it should. IT'S NOT THE 22 DOLLARS ITS THE PRINCIPLE!!!11!one!eleven1! Oh well.

    EDIT: I tried Mr Fung's number again, it keeps going to modem after a couple rings still
     
    • Informative x 1
  8. jthtyu

    jthtyu Member

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    The phone switches to a fax automatically, if nobody picks up
    I was able to speak to him last week and to check the number still works before I place the posting online
    Send Mr Fung a fax and see if he would call you back
     
    • Informative x 1
  9. Titus

    Titus Member

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    Sorry to hear that, I just tried mine in Shek Lei this morning fingers crossed it's still working...
    From the sound of it, they just don't want to renew or fix any old cards and are trying to stall/pray that people just give up out of frustration. Wonder if they have a physical office...
     
  10. ediot

    ediot Member

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    Probably gated behind another $22 parking
     
    • Funny x 1
  11. whitebear

    whitebear New Member

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    I tried to call the Link about the EV pass before, apparently management of the participating car parks are outsourced to several different companies, and it is very difficult to reach them by phone.

    My case was I changed my registration plate number as my wife sold her car and she wants to keep her number, which is currently used on my model S. I submitted all the documents for updates to Temple Mall North. Then Sheung Tak plaza called me to ask if I was using my card on a different EV. I told him what happened, then he said, Temple Mall North did not update your record, luckily you entered (Sheung Tak) in an EV (which is the same car I registered on day one), or we will consider it as fraud

    OMG, I called Temple Mall North multiple times trying to fix this, and well, no one answered. So I asked Sheung Tak if I can submit the documents to them, someone from their side told me to go back to Temple Mall North

    I tried car park shroff in Temple Mall North, no one knows what I am talking about

    It was over one year by now and I would like to wish the OP good luck before I go to jail for fraud..........
     

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