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"Loading Error" while streaming music

Ren.OG

Member
Jul 13, 2021
126
65
San Diego
For the last 3-4 days I haven't been able to stream music from Tesla's streaming service.
I still have the 1 year premium connectivity and Netflix works fine but the music does not.

Anyone else ran into this?

I don't think it was the recent update because I had no issues for several days after the update was installed.
I'm connected on LTE according to the car.
I tried to hotspot from my phone and still get 'Loading Error'.

The car is barely 3 months old.
 

GtiMart

Active Member
Nov 13, 2019
1,572
1,435
Quebec City, Canada
I have that from time to time, not update specific. It seems to resolve itself after a few minutes, or at my next drive. Presumably the car has slept between drives. Sometimes switching to radio and coming back to streaming solves it too. You might want to try rebooting the infotainment.
 
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Tam

Well-Known Member
Nov 25, 2012
9,694
8,846
Visalia, CA
...I haven't been able to stream music from Tesla's streaming service...

"Loading Error" happens to me quite often with Slacker app. If I keep listening to the same"Favorite" it would eventually give me that error. I then just have to find another "Favorite" to play on and keep switching when it happens again. Sometimes that doesn't work then I just go to Tune-In and play something to make sure it works then I just switch back to Slacker. If that doesn't work, I just reboot the display. If that doesn't work, I just play my backup flash drive.
 

sethinGR

Member
Apr 25, 2021
44
17
Grand Rapids, MI
i've been getting this periodically with Spotify. Listen to a podcast then try to play an album and "Loading Error." it will play another podcast episode, but not music. Rebooting the UI seems to be the only fix, or switch to streaming from my phone instead.
 

Ladydermdocs

New Member
Oct 29, 2021
4
1
Baltimore
For the last 3-4 days I haven't been able to stream music from Tesla's streaming service.
I still have the 1 year premium connectivity and Netflix works fine but the music does not.

Anyone else ran into this?

I don't think it was the recent update because I had no issues for several days after the update was installed.
I'm connected on LTE according to the car.
I tried to hotspot from my phone and still get 'Loading Error'.

The car is barely 3 months old.
Same here! Usually it corrects itself on the next drive but it has not over the last three days. I tried turning my Bluetooth on and off and next I’m going to turn my phone off.
 

Ladydermdocs

New Member
Oct 29, 2021
4
1
Baltimore
I have that from time to time, not update specific. It seems to resolve itself after a few minutes, or at my next drive. Presumably the car has slept between drives. Sometimes switching to radio and coming back to streaming solves it too. You might want to try rebooting the infotainment.
How do you reboot? Thx
 
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GtiMart

Active Member
Nov 13, 2019
1,572
1,435
Quebec City, Canada
You user manual explains how to reboot the display (infotainment system). You hold the two scroll wheels on your steering until the screen goes dark. You then leave it a couple minutes to boot back. The car is drivable during that time but you have no feedback.

As for fixing, no. IMO It's either a LTE / server connectivity error or a software bug that prevents it from properly resuming when there are network issues. Because in a wireless connection, there are always errors and missing packets.
 

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