"Loading Error" while streaming music

[Ren.OG]

For the last 3-4 days I haven't been able to stream music from Tesla's streaming service.
I still have the 1 year premium connectivity and Netflix works fine but the music does not.

Anyone else ran into this?

I don't think it was the recent update because I had no issues for several days after the update was installed.
I'm connected on LTE according to the car.
I tried to hotspot from my phone and still get 'Loading Error'.

The car is barely 3 months old.

 

[GtiMart]

I have that from time to time, not update specific. It seems to resolve itself after a few minutes, or at my next drive. Presumably the car has slept between drives. Sometimes switching to radio and coming back to streaming solves it too. You might want to try rebooting the infotainment.

 

[Ren.OG]

I'll look into the reboot, thanks.

 

[Tam]

...I haven't been able to stream music from Tesla's streaming service...

"Loading Error" happens to me quite often with Slacker app. If I keep listening to the same"Favorite" it would eventually give me that error. I then just have to find another "Favorite" to play on and keep switching when it happens again. Sometimes that doesn't work then I just go to Tune-In and play something to make sure it works then I just switch back to Slacker. If that doesn't work, I just reboot the display. If that doesn't work, I just play my backup flash drive.

 

[Ren.OG]

The screen reboot fixed my issue.
thanks gang!

i guess thats a good starting point for any UI related issue.

 

[sethinGR]

i've been getting this periodically with Spotify. Listen to a podcast then try to play an album and "Loading Error." it will play another podcast episode, but not music. Rebooting the UI seems to be the only fix, or switch to streaming from my phone instead.

 

[Sonibop]

I was having the same issue the past few days and the screen reboot fixed my issue too - thanks folks!

 

[Ladydermdocs]

For the last 3-4 days I haven't been able to stream music from Tesla's streaming service.
I still have the 1 year premium connectivity and Netflix works fine but the music does not.

Anyone else ran into this?

I don't think it was the recent update because I had no issues for several days after the update was installed.
I'm connected on LTE according to the car.
I tried to hotspot from my phone and still get 'Loading Error'.

The car is barely 3 months old.

Same here! Usually it corrects itself on the next drive but it has not over the last three days. I tried turning my Bluetooth on and off and next I’m going to turn my phone off.

 

[GtiMart]

If you are using the car's streaming using the car's connection, switching bluetooth or your phone will have absolutely zero impact. The car goes through its LTE modem.

 

[Ladydermdocs]

I have that from time to time, not update specific. It seems to resolve itself after a few minutes, or at my next drive. Presumably the car has slept between drives. Sometimes switching to radio and coming back to streaming solves it too. You might want to try rebooting the infotainment.

How do you reboot? Thx

 

[Ladydermdocs]

If you are using the car's streaming using the car's connection, switching bluetooth or your phone will have absolutely zero impact. The car goes through its LTE modem.

Got it. Thanks. Any suggestions how to fix the loading error?

 

[GtiMart]

You user manual explains how to reboot the display (infotainment system). You hold the two scroll wheels on your steering until the screen goes dark. You then leave it a couple minutes to boot back. The car is drivable during that time but you have no feedback.

As for fixing, no. IMO It's either a LTE / server connectivity error or a software bug that prevents it from properly resuming when there are network issues. Because in a wireless connection, there are always errors and missing packets.

 

[Ladydermdocs]

Same here! Usually it corrects itself on the next drive but it has not over the last three days. I tried turning my Bluetooth on and off and next I’m going to turn my phone off.

Rebooted and fixed it. Thanks everyone!

 

[MelInas]

For the last 3-4 days I haven't been able to stream music from Tesla's streaming service.
I still have the 1 year premium connectivity and Netflix works fine but the music does not.

Anyone else ran into this?

I don't think it was the recent update because I had no issues for several days after the update was installed.
I'm connected on LTE according to the car.
I tried to hotspot from my phone and still get 'Loading Error'.

The car is barely 3 months old.

I have the same issue, by chance can you tell me how you resolved it?

 

[Ren.OG]

I have the same issue, by chance can you tell me how you resolved it?

press and hold both of your buttons on the steering wheel.
this should 'soft reset' your screen which should solve the issue. (can be done while driving)

 

[Tee Why]

I've been having to reboot about once a day to fix this issue on 2021.40.6. Even when connected to wifi

 

[Gasaraki]

For the last 3-4 days I haven't been able to stream music from Tesla's streaming service.
I still have the 1 year premium connectivity and Netflix works fine but the music does not.

Anyone else ran into this?

I don't think it was the recent update because I had no issues for several days after the update was installed.
I'm connected on LTE according to the car.
I tried to hotspot from my phone and still get 'Loading Error'.

The car is barely 3 months old.

Try 2 button salute. This happen to me one day recently. None of the streaming stuff worked, Slacker, TuneIn or Tidal. The 2 button reset fixed it.

 

[jsgy]

I have the same problem of loading errors with some tune-in podcasts. It has gotten worse during the past month. Some podcasts work fine and others never load. Haven’t seen a pattern yet. Anyone find a solution to perpetually loading tune-in podcasts (aka the spinning reload icon)?

 

[sfRonH]

I have that from time to time, not update specific. It seems to resolve itself after a few minutes, or at my next drive. Presumably the car has slept between drives. Sometimes switching to radio and coming back to streaming solves it too. You might want to try rebooting the infotainment.

Thanks. It worked

 

[sfRonH]

You user manual explains how to reboot the display (infotainment system). You hold the two scroll wheels on your steering until the screen goes dark. You then leave it a couple minutes to boot back. The car is drivable during that time but you have no feedback.

As for fixing, no. IMO It's either a LTE / server connectivity error or a software bug that prevents it from properly resuming when there are network issues. Because in a wireless connection, there are always errors and missing packets.

Thanks for specifics. Finding it in the user manual Is hard. No “reboot”, not under screen displays or entertainment.