Loan car disappointment

[Burnt Toast]

No doubt there are car companies that do this...

But "superior" MBZ,BMW, LEXUS, Audi dealers.. DO NOT DO THIS.

They loan out nice cars of their Make... Nice, newer, clean cars....

I think as Tesla customers, we should expect Tesla to raise standards of service and experience.. not just tread water...

(no idea what a "Holden" is)?

Actually, every time I've taken a $130k E class in for a service, I've been given a $40k B class.

 

[gizmonty]

I have returned the C200 and am back in my Model S once again. So much nicer! I really have become a car snob since receiving my Model S.

Anyway, I was told that it is still standard to offer Tesla loan cars, but on this occasion they simply didn't have enough to hand hence the Mercedes.

 

[ND100]

Actually, every time I've taken a $130k E class in for a service, I've been given a $40k B class.

Yep, only ever had a cheap B class when getting a Mercedes serviced in Sydney.

 

[gavine]

Tesla is production constrained. They sell cars faster than they can make them so they have to decide if any given car should be put in the loaner pool or sold to a customer. That's a tough decision to make. I like the post above about the Model 3 being a good loaner. While those will also be production constrained, they will be making those much more quickly.

 

[gavine]

Currently, it's Australia's GM brand.

I owned a Pontiac G8 which is a re-badged Holden Commodore and made in Australia. Sorry to hear that GM is closing their Australian manufacturing. The G8 was a good car (for an ICE anyway).

 

[gavine]

Would you believe Tesla gave a P100D loaner to a kid when he brought his dad's Tesla in for service? Pretty good reactions in this video:

 

[Burnt Toast]

Would you believe Tesla gave a P100D loaner to a kid when he brought his dad's Tesla in for service? Pretty good reactions in this video:

Jesus, they should have told him to run instead.

 

[joninmelbourne]

Really poor, I hope they change this. So are you expected to bring it back with a full tank of premium unleaded? What a wasted opportunity for Tesla; they could lend out top spec cars to entice people to upgrade.

 

[HabitualUser]

It's like driving a Japanese toilet but not as satisfying.

Speaking of, Japanese toilets are pretty awesome

 

[strykeroz]

What a wasted opportunity for Tesla; they could lend out top spec cars to entice people to upgrade.

Wouldn't even need to be high spec. Honda has always loaned me other Hondas...and generally lower spec than I had booked in. I never knew I wanted a CR-V until I drove one and found it wasn't nearly as terrible as I expected. And while I never bought a Jazz I've been able to talk about my (surprisingly good) experience with the loaner I had.

Preconceptions are removed/corrected. And a free sales team gets recruited.

 

[MS16]

The is Tesla's loaner car policy -

"If your car does need service, then it should be swapped with a car that is ideally better in some or many ways. To this end, Tesla is building a fleet of top of the line Model S loaners. These will not be our basic model – they will be state of the art with all the best features and options."

https://www.tesla.com/blog/creating-world’s-best-service-and-warranty-program-0

 

[Puttit]

So last week I had my annual service and was greeted with a maxed out p90d!!!
No complaints, as I said to Nick I may need to be using my referral code as many colleagues loved it on our trip for coffees.

 

[Brian May]

I had had a loaner Model S 75 all week. Had no problems with it - apart from the $4000 excess. Is kind of high IMHO.

(then again, maybe if they hadn't dented the drivers door in my car in a mishap while fixing a puncture in the back rear tire... Should be fixed - at their expense - next week.)

 

[Mobster]

Really poor, I hope they change this. So are you expected to bring it back with a full tank of premium unleaded? What a wasted opportunity for Tesla; they could lend out top spec cars to entice people to upgrade.

You are sooooo correct. Twice I had my 2013 Tesla in for service and they handed me a new P90 each time for a loaner. I was hooked. I now have a P100D that is a few months old. It worked on me.

 

[doctorwho]

Gee, I wonder what to make of the fact that I was given a RAV4. I booked the car in over 1 week ahead.
I felt like driving around with a paper bag over my head in case i was seen by anyone who knows me

 

[raynewman]

Gee, I wonder what to make of the fact that I was given a RAV4. I booked the car in over 1 week ahead.
I felt like driving around with a paper bag over my head in case i was seen by anyone who knows me

I always specify a Tesla loaner when I book the car - worked so far.

 

[doctorwho]

I was told no Tesla was available so the RAV4 was booked, I was supposed to get one the next time and got a Merc C Class, only marginally better

 

[Brian May]

I was told no Tesla was available so the RAV4 was booked, I was supposed to get one the next time and got a Merc C Class, only marginally better

Doctor Who, You have a TARDIS, what do you want with a Tesla?

Isn't the TARDIS cleaner then an EV?

If this is Melbourne, Not surprised they are short just now, considering I have an extended loan of a 75.

 

[doctorwho]

Its a big step up on my last Doctor Who car

 

[garyjac]

Had a 90D (new with 3000k) last week while in for annual service. I appreciate the extra power but have no real need for it. I'd like to have a RWD option with the 90 and 100 for the range and the space up front (I want froot!)