TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Loaner

Discussion in 'Model 3' started by chronopc, Jun 25, 2018.

  1. chronopc

    chronopc Active Member

    Joined:
    Jul 8, 2017
    Messages:
    1,689
    Location:
    California
    For those of you who dropped off your Model 3 to a service center, are you guys receiving a Tesla as a loaner or an ICE vehicle?
     
  2. TT97

    TT97 Active Member

    Joined:
    Aug 6, 2017
    Messages:
    1,221
    Location:
    Los Angeles
    The majority of people received Ss. If they run out, the SC will provide ICE cars but that is not their preference.
     
  3. TexasEV

    TexasEV Well-Known Member

    Joined:
    Jun 5, 2013
    Messages:
    6,807
    Location:
    Austin, TX
    It all depends on what’s available. It doesn’t appear that 3s are treated any differently than S or X in that regard. In my one loaner for my Model 3 I had a Model S. When I took my Model S in for service I usually was given a Model S, once had a Model X, and once an Enterprise ICE.
     
  4. chronopc

    chronopc Active Member

    Joined:
    Jul 8, 2017
    Messages:
    1,689
    Location:
    California
    I"m taking it in on Wednesday and I really hope I don't get an ICE. I don't like gas.
     
    • Funny x 1
    • Love x 1
  5. SlicedBr3ad

    SlicedBr3ad Member

    Joined:
    Feb 25, 2017
    Messages:
    906
    Location:
    Fl
    I got caddy xts as loaner for 3 in service. I believe they use rental car agencies when over capacity and no S loaners because I had a $50 hold from Hertz for couple of weeks afterwards and then it went away.
     
  6. Mxbzz

    Mxbzz Member

    Joined:
    Mar 11, 2018
    Messages:
    46
    Location:
    Bay Area, CA
    Received a 430i (convertible) both times I visited the service center in Fremont. I was also given a Land Rover as an option. Both times they didn’t have any loaners in stock.
     
  7. mrsandman

    mrsandman Member

    Joined:
    Jan 21, 2016
    Messages:
    114
    Location:
    Los Angeles
    If you schedule your appointment well in advance with the request for a loaner and you’re in the SC early in the morning you’re more likely to get a Tesla loaner.
     
  8. irwiny

    irwiny Member

    Joined:
    Apr 26, 2018
    Messages:
    38
    Location:
    Fremont, CA
    I got the silver convertible beamer the first visit and S the second also at Fremont.
     
  9. privater

    privater 2016 Model S and 2017 Model 3 owner

    Joined:
    Jun 22, 2016
    Messages:
    240
    Location:
    CA
    Ive been to service three times with my Model 3, 1st is a mustang, 2nd was a infinite, 3rd was a Nissan. It’s understandable since I saw more than 10+ cars siting inside service center every time I went there. However, Think of it in optimistic way: hey, I got rental rewards from Hertz ;)
     
  10. Oneilljk

    Oneilljk Member

    Joined:
    Nov 12, 2017
    Messages:
    7
    Location:
    California
    Car has been in twice. ICE cars both times. An S owner was in last time, got another S.
     
  11. ebmcs03

    ebmcs03 Active Member

    Joined:
    Dec 22, 2017
    Messages:
    1,475
    Location:
    So Cal
    They can’t guarantee it. That’s what I’m told. And they didn’t offer me a rental. Said I have to wait. I rescheduled my appointment and said I’ll come in when you have a loaner.
     
  12. Chadkn1ght

    Chadkn1ght Member

    Joined:
    Mar 15, 2018
    Messages:
    9
    Location:
    Ozone Park, New York
    The fact that a brand new model 3 went in 3 times for service says a lot about quality of these cars.
    My December 2017 model S had 4 visits to fix creaking noises and the issue is back again. This is not good look for a 90k car
     
  13. johndorian

    johndorian Member

    Joined:
    Mar 25, 2018
    Messages:
    155
    Location:
    GTA
    First time I went in got an ICE rental, a crappy Hyundai. Dropping my car off this week for bumper repaint and have been told it's another ICE in store. Not thrilled so far.
     
  14. chronopc

    chronopc Active Member

    Joined:
    Jul 8, 2017
    Messages:
    1,689
    Location:
    California
    I got an email from the Service Center:

    With regards to alternate transportation, although we would love to put everyone into a Tesla loaner, sometimes our inventory does not allow. We do offer other Luxury Rentals for your to use.

    Sounds like I'll most likely be getting an ICE. I hope "Luxury Rentals" means BMW or better.
     
  15. vinnie97

    vinnie97 #WalkAway

    Joined:
    Jul 24, 2014
    Messages:
    1,058
    Location:
    southwest
    I've been punished with a Mercedes and Ford Focus (the latter I can't complain about since it was issued by a local Enterprise and not the service center).
     
  16. Pilot7478

    Pilot7478 Member

    Joined:
    Mar 13, 2018
    Messages:
    59
    Location:
    Toronto, ON Canada
    When you get ICE cars, who pays for gas - you or Tesla? If Tesla, then how do they do it? Do you need to bring receipts? Do they return money to your credit card, give you cash or is it a tesla credit?
     
  17. chronopc

    chronopc Active Member

    Joined:
    Jul 8, 2017
    Messages:
    1,689
    Location:
    California
    What did Tesla do with all the prototype vehicles that were driving around? Seems like those would make perfect loaners.
    Based on a youtube video I saw, you bring in the receipts and they will reimburse you.
     
  18. derekmw

    derekmw Member

    Joined:
    Oct 3, 2016
    Messages:
    257
    Location:
    San Diego, CA
    That's correct. Even if it comes from a rental agency they use.

    I've had my car in many times over the almost 3 years of ownership. I've only gotten a Tesla ONCE from Tesla directly. The other times have been with Enterprise - twice I got Model S (yes, they have Tesla rentals!), twice in a BMW 3 series, Mercedes C-class, Cadillac SRX, and a few other ICE cars.

    I have to bring it again for another issue and I'm really hoping I get a Model S...but it's really more likely that it will be an ICE again.
     
  19. vinnie97

    vinnie97 #WalkAway

    Joined:
    Jul 24, 2014
    Messages:
    1,058
    Location:
    southwest
    Yes, show receipts followed by check in the mail.
     
    • Like x 1
  20. SDKoala

    SDKoala RWD LR

    Joined:
    Apr 11, 2018
    Messages:
    523
    Location:
    San Diego
    Totally depends on your service center, how many cars they have in for service, and how many loaners they have. I got a really beat up Nissan as a lower out of San Diego. I saw others driving away in various ICE vehicles that were arranged by the service center itself (not an Enterprise rental). Horrible feeling to drop off a brand new 60K car only a couple of weeks old and be given a 12K car as a loaner with no time estimate for repair work.

    When I got my car back and asked how to increase my chances of getting a Tesla loaner the next time, the tech said it's not really predictable because they have only around 30 Tesla loaners and over 100 Telsas in for service at any given time. He said a lot of loaners were listed for sale by Tesla as previously-owned, so if someone decides to buy one, the loaner fleet gets smaller and it doesn't necessarily get replaced.
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC