Moderator note: This thread was originally started in the Model X forum.
I'm a happy owner of a 2019 Model X Long Range and have had few problems with it. I'd like to connect with a local Tesla Club, one especially for owners ion the Monterey Peninsula or in Monterey County, CA. Regarding the few problems I've had, and after talking with other Tesla owners about their delivery experience, I'm convinced that Tesla most likely has the worst delivery experience of any auto manufacturer. For example, to take delivery of my X I had to drive 30 minutes to the parking lot of an outlet mall, in the night, to meet a construction worker from Nevada who had little knowledge about the functions of the vehicle. The few problems I've had could have been prevented if Tesla offered a delivery experience on par with at least lower end vehicles, e.g. when I bought new cars for my kids' college graduation the sales department of the dealers where I purchased their cars spent a great deal of time going through the functions of each vehicle and setting up phone connections and everything else they needed to simply drive away. I realize Tesla owners are special people, and we are generally comfortable with technology. You can watch all the YouTube videos in the world, but there is nothing to compare with a well-informed people walking through the experience and answering your questions. For over $100K, a little time should be devoted to improving the customer service experience.
I'm a happy owner of a 2019 Model X Long Range and have had few problems with it. I'd like to connect with a local Tesla Club, one especially for owners ion the Monterey Peninsula or in Monterey County, CA. Regarding the few problems I've had, and after talking with other Tesla owners about their delivery experience, I'm convinced that Tesla most likely has the worst delivery experience of any auto manufacturer. For example, to take delivery of my X I had to drive 30 minutes to the parking lot of an outlet mall, in the night, to meet a construction worker from Nevada who had little knowledge about the functions of the vehicle. The few problems I've had could have been prevented if Tesla offered a delivery experience on par with at least lower end vehicles, e.g. when I bought new cars for my kids' college graduation the sales department of the dealers where I purchased their cars spent a great deal of time going through the functions of each vehicle and setting up phone connections and everything else they needed to simply drive away. I realize Tesla owners are special people, and we are generally comfortable with technology. You can watch all the YouTube videos in the world, but there is nothing to compare with a well-informed people walking through the experience and answering your questions. For over $100K, a little time should be devoted to improving the customer service experience.
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