Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

Location Feature Of Tesla App Blocked After Ranger Pick-Up

jbumps

Member
Mar 17, 2014
114
163
Morgantown, WV
Our X was picked up by a ranger this morning for transport to Cleveland Ohio, which is 200 miles away. My wife noticed that we were no longer able to use the location feature of the app, once it was picked up. Is this a 'normal' occurrence when relinquishing your Tesla to a service center?
 

vandacca

ReActive Member
Oct 13, 2014
3,371
2,203
Hamilton
This must be new. The 2 times I've had my X in for service, I could still monitor the location. Either they have a new policy/system for disabling location (e.g. put vehicle into a demo or transport mode) or the vehicle is not able to connect to the internet (LTE/WiFi) to transmit it's location (e.g. battery is dead, out of LTE/WiFi range, car is in a deep sleep, etc.).
 

Andyw2100

Well-Known Member
Oct 22, 2014
6,542
2,393
Ithaca, NY
Our X was picked up by a ranger this morning for transport to Cleveland Ohio, which is 200 miles away. My wife noticed that we were no longer able to use the location feature of the app, once it was picked up. Is this a 'normal' occurrence when relinquishing your Tesla to a service center?

I can't speak to anything with respect to the Model X, but with my Model S, almost without exception, remote access has been turned off as soon as the car has been picked up. There have also been reports here of Tesla doing a better job of doing this in places they had not done it previously. An obvious reason is that individuals having control of their cars and being able to honk the horns, etc., while the cars were being worked on is dangerous. Now with summon, even though it is not supposed to work at a distance, the situation has become even more dangerous. So it makes sense to have remote access disabled when Tesla is in control of the car.

I expect that was what you saw.
 

habanero69

I Dont Need Cialis. I Drive an EV.
Jul 29, 2016
412
226
KY
Yes, normal policy now. Also, make sure you check remote access as soon as you get the car back. Recently, we had Tesla Service forget to re-enable it. They can do it remotely and instantly, but just be sure.


You can reenable yourself on mcu under settings/control...
 

Pwdr Extreme

Member
Nov 30, 2016
317
548
Bozeman, MT
Anytime a repair order is opened, remote access is disabled. Remote access is not re-enabled until the work order is completely closed. I was told this is now standard procedure due to some wing nut using the summon feature while his car was in for service.
 
  • Informative
Reactions: neroden

NikeWings

Active Member
Apr 7, 2016
2,117
2,819
California
In addition to disabling the app, they also disable your dash cam so its not recording audio or video.
My tech told me the 'summon' pranks were folklore (at least LA SvC never experienced it), but for sure people were honking the horns and flashing lights remotely.
 
  • Informative
Reactions: neroden

TexasEV

Well-Known Member
Jun 5, 2013
7,650
8,482
Austin, TX
Anytime a repair order is opened, remote access is disabled. Remote access is not re-enabled until the work order is completely closed. I was told this is now standard procedure due to some wing nut using the summon feature while his car was in for service.
Long before summon, people would use the app to honk the horn or flash the lights. Not a safe thing to do when someone may be working on the car.
 

Solarman004

Member
Apr 27, 2016
767
1,019
Colorado
My SC told me it is standard procedure to turn off all remote access until the work order is closed.
I had Ranger work performed in my garage and 2 days later could not connect to my car through the app. It turned out that the work order had not yet been completely closed out.
 

Products we're discussing on TMC...

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top