I have a 2015 Model S 85D. My wife was driving with my daughter and closed the door to walk around to get to the back of the car. The key is still in the car. The door closes and the doors lock. Nothing will open the car not even the app. The both of us (I'm at work) are trying to open the doors, trunk, etc to get the doors open while our daughter is stuck in the car (18 months old). She called roadside assistance and is on hold for 20 minutes. I open the chat with Tesla on their website...Nothing. No answer nothing. The people from roadside assistance won't speak to her because shes not me. I now call them and I'm on hold for 20 minutes. Once I finally speak to someone, they can't even get the door open or anything to work. This is now 40 minutes into this lockout. Someone calls a bodyshop down the street that works on Tesla's and they manage to get the door open thankfully.
40 minutes, 2 roadside assistance calls, 1 chat. Nothing is accomplished. I understand these things happen on any car, however I bought this car for the capabilities it has with the app and and technology. I may sound snotty, but this is unacceptable. The only thing that worked in this whole process is the climate control through the app since its currently 36 degrees here. My wife ended up being late to work, stuck outside in the freezing rain. My daughter stuck in the car.
This all just happened so if it seems like I'm ranting and not much makes sense that's why.
40 minutes, 2 roadside assistance calls, 1 chat. Nothing is accomplished. I understand these things happen on any car, however I bought this car for the capabilities it has with the app and and technology. I may sound snotty, but this is unacceptable. The only thing that worked in this whole process is the climate control through the app since its currently 36 degrees here. My wife ended up being late to work, stuck outside in the freezing rain. My daughter stuck in the car.
This all just happened so if it seems like I'm ranting and not much makes sense that's why.
