I'm rather irritated at the moment. 2 days ago, my Tesla was paid for. They still can't tell me when I'm going to get it.
Tesla has had trouble with notifying me all through the reservation process.
I never got the email inviting me to configure. After I configured, I waited. When my VIN was assigned, I was told that an advisor would reach out to me. I waited. Repeated calls to Tesla eventually got me in touch with Hector. Hector said that my car was being shipped and that I would get something from the contracts team.
I waited. A week. More calls and Hector finally came back and I *did* get the papers. ...with errors on them. For some reason, they had my name and address but my WIFE'S contact info - even though everything on my account showed up ok on the website. So I was going to get new paperwork 'immediately'. Another day and a half passed before i got it.
Once i got it, I immediately (and, by that, I mean within minutes) got everything signed and sent out. I waited past the weekend before I got the countersigned papers back. (And they still couldn't tell me when it would get here) But, hey, now it was in a center in New Jersey!
So, Monday I insure the car and go to my credit union with the purchase agreement and tell them to wire the money to Tesla, as per Hector's direction. ...this is despite the website saying that, if I'm doing outside financing, bring the bank check to the delivery. Hector tells me that they'll release the car when they get the wire transfer and my down payment.
So I go in and do a pair of ACH transactions on Tesla's website for the down payment. The Wire is sent Monday, effective first thing Tuesday morning.
Tuesday, I sent an email asking for a timeline. Hector says they can't find the wire transfer. I send him a picture of the wire transfer form (I'm glad my credit union gave me a copy). Late that day, hector says they found it and are releasing it to logistics. I send an email with what my schedule is and offering to come to NJ and pick it up if that would be quicker. I researched how to get temporary NH plates since I suddenly had a vision of the car sitting in my driveway unable to legally move since I just found out the title was going to take a couple of weeks to be issued. Hector never mentioned any of that (title, temp plates, etc) but he was new and probably never did a NH delivery before.
Wednesday I leave a voicemail stating that I still hadn't heard from logistics and that I'm a bit nervous about having COMPLETELY paid $60,000 for a car that still doesn't have an arrival date. I'm now paying insurance and interest is accruing on my loan!
Today it's a call to the general Tesla number to see what's going on. Short version - I can't go to NJ and pick it up without paying MA sales tax (Huh? I live in NH!). They HAVE to put it on a truck or it's "assumed" that it would be delivered to the nearest sales office (Dedham MA, 75 miles from my house). They *assure* me that the shipping company will contact me. I tell them how many times I've been 'assured' someone would contact me only to have it NOT happen.
They claim they're pinging the shipping company to call me.
I've paid $60,000 for a car and nobody can tell me when I'm going to get it.
Tesla NEEDS to get more stores out there so that others don't have the same problems. If the franchised dealership associations get wind of many of these stories, they'll use it as 'proof' that company owned stores don't work. I have to say, it is the ONE area where dealerships "did the job" (as sleazy as the salesmen tended to be). They were so anxious to move the car that they had final delivery down to a science and memorized everything that needed to be said about the paperwork.
There. I've vented. I'm hoping that this is the worst of my Tesla experience and that, when the car finally comes, this'll all be a dim memory within a couple of weeks.
Tesla has had trouble with notifying me all through the reservation process.
I never got the email inviting me to configure. After I configured, I waited. When my VIN was assigned, I was told that an advisor would reach out to me. I waited. Repeated calls to Tesla eventually got me in touch with Hector. Hector said that my car was being shipped and that I would get something from the contracts team.
I waited. A week. More calls and Hector finally came back and I *did* get the papers. ...with errors on them. For some reason, they had my name and address but my WIFE'S contact info - even though everything on my account showed up ok on the website. So I was going to get new paperwork 'immediately'. Another day and a half passed before i got it.
Once i got it, I immediately (and, by that, I mean within minutes) got everything signed and sent out. I waited past the weekend before I got the countersigned papers back. (And they still couldn't tell me when it would get here) But, hey, now it was in a center in New Jersey!
So, Monday I insure the car and go to my credit union with the purchase agreement and tell them to wire the money to Tesla, as per Hector's direction. ...this is despite the website saying that, if I'm doing outside financing, bring the bank check to the delivery. Hector tells me that they'll release the car when they get the wire transfer and my down payment.
So I go in and do a pair of ACH transactions on Tesla's website for the down payment. The Wire is sent Monday, effective first thing Tuesday morning.
Tuesday, I sent an email asking for a timeline. Hector says they can't find the wire transfer. I send him a picture of the wire transfer form (I'm glad my credit union gave me a copy). Late that day, hector says they found it and are releasing it to logistics. I send an email with what my schedule is and offering to come to NJ and pick it up if that would be quicker. I researched how to get temporary NH plates since I suddenly had a vision of the car sitting in my driveway unable to legally move since I just found out the title was going to take a couple of weeks to be issued. Hector never mentioned any of that (title, temp plates, etc) but he was new and probably never did a NH delivery before.
Wednesday I leave a voicemail stating that I still hadn't heard from logistics and that I'm a bit nervous about having COMPLETELY paid $60,000 for a car that still doesn't have an arrival date. I'm now paying insurance and interest is accruing on my loan!
Today it's a call to the general Tesla number to see what's going on. Short version - I can't go to NJ and pick it up without paying MA sales tax (Huh? I live in NH!). They HAVE to put it on a truck or it's "assumed" that it would be delivered to the nearest sales office (Dedham MA, 75 miles from my house). They *assure* me that the shipping company will contact me. I tell them how many times I've been 'assured' someone would contact me only to have it NOT happen.
They claim they're pinging the shipping company to call me.
I've paid $60,000 for a car and nobody can tell me when I'm going to get it.
Tesla NEEDS to get more stores out there so that others don't have the same problems. If the franchised dealership associations get wind of many of these stories, they'll use it as 'proof' that company owned stores don't work. I have to say, it is the ONE area where dealerships "did the job" (as sleazy as the salesmen tended to be). They were so anxious to move the car that they had final delivery down to a science and memorized everything that needed to be said about the paperwork.
There. I've vented. I'm hoping that this is the worst of my Tesla experience and that, when the car finally comes, this'll all be a dim memory within a couple of weeks.
