My family went on a ski trip this week to Utah. This trip had been planned for months and I seriously considered renting an ICE car for it. Then I reconsidered. After all, Tesla's supercharging network means that I can take long road trips. I studied the superchargers map on Tesla's website and confirmed that there were more than enough superchargers along my 531 miles journey from Denver to SLC. I decided to try it and drive the Model 3 with my wife, two young children, and luggage. I got winter tires (Pirelli Sottozero's), packed the car, and hit the road on a full charge. After driving nonstop for 2 hours, my range had decreased more than anticipated so I decided to make an unplanned stop in Laramie, WY to supercharge. The supercharging station was in a hotel parking and snow covered. I backed into a spot and hit the curb. I knew right away it was bad. I got off the car and noticed a scratch on the rim (not the first time it happened!). More concerning however was that the hit had damaged the tire's side wall. Before venturing on I-80, I decided to have it checked. I drove to a nearby tire shop (the only one in town) and the technician confirmed what I feared: The impact had exposed the radial cords and the tire was an explosion hazard. Being in Truck Country, the tire shop didn't have that tire size, less so in the winter variation. I became anxious but I knew my Model's 3 lack of a spare meant Tesla's mobile roadside assistance would come to my rescue. Little did I know... Yes, they could come but it would take 5 hours, cost me $900, and they only had an all-season tire. I became very worried. It was Saturday 3 pm, the little town was shutting down, there was no car rental agency or airport nearby. My Tesla had stranded me and ruined my vacation, my wife was in tears and my kids in fear. I did what I never thought I would do, I abandoned my cherished Tesla in a parking lot of a small rural town. I found an alternative transportation to SLC and began a search for that tire the next Monday. Wal-Mart and Costco couldn't get it and the only place I found it was on tirerack.com. I ordered it and had it delivered to the tire shop. A week later, I made it back to Laramie, had the tire installed and made it back home. One thing changed though, I don't trust my Model 3 or Tesla anymore and I know that, as a Tesla owner, if anything goes wrong, I'm on my own. Tesla's are incredible cars and have revolutionize my world. However, and until Tesla gets serious about customer service, I will limit my trips to in-town commutes and errands. I will rent (or buy) an ICE car for long road trips.