I don't know how many people have the same experience but the wait time is way too long whenever I call the service department. Last few times I called, on average I waited 30 minutes before I could even talk to someone. I would rather not call for service but so many things are not working that I have no other option. I have been driving Tesla since early 2013 and have owned both Model S and X. The quality of service has gone down so much in last couple of years. This is so frustrating.