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Loss of connectivity Today

shonline

Member
Feb 25, 2016
590
422
New Brunswick, Canada
Was on way to pick up kids, all was normal. Halfway there, maps would not load, internet radio stopped. There were no bars at the time.

While waiting for the kids, I had cell reception again, (2-3 bars LTE) but no data loaded. I rebooted the main screen, no fix.

One way home, cell reception ramped up to full bars LTE, but still, nothing loaded, no maps, no internet radio, no web browser.

Got home, it reconnected to wifi and everything loaded again.

We use ATT for our cell phones, and they were working perfectly the whole time.

Thoughts?
 

Ingineer

Electrical Engineer
Aug 8, 2012
1,507
3,697
Yes, the entire AT&T network around the country seems down. I can't reach any of the cars I support in North America, but Europe/Asia is working fine.
 
  • Informative
Reactions: markwj

Hookemhorns

Member
May 8, 2016
116
46
Georgia
I have same problem. After rebooting, etc. I called Tesla support. They were busy, I opted for callback, and they called me 1 hr 45 min later. Long time!

He said it's a Tesla problem, system wide, and they are working on it now. Lots of calls (of course) that's why they are so slow to call back.

My AT&T cell phone works, so I guess it's not AT&Ts problem (at least a system problem for them), but maybe something with the Tesla account? Hmmmm.
 
  • Informative
Reactions: markn455 and vdiv

jkliu47

Member
Apr 30, 2013
459
74
Glendale, CA
on road trip to santa fe. google maps not working in car. but the supercharger network still shows. so i can plan my recharges. but have to use waze for local navigation to my destinations.
 

jelloslug

Active Member
Jul 21, 2015
4,710
6,017
Greenville, SC
I can't connect to my car with the app as of this afternoon. Fortunately it's having paint protection film being applied so hopefully it will be fixed by tomorrow.
 

turbospecc

Member
Jun 16, 2016
106
73
Ann Arbor, MI
Same story as everyone else - app couldn't connect starting this afternoon, then tried every manner of rebooting with no luck. Was hoping my 1-week-old S didn't have some weird bug that required 240 miles of towing!
 

ModelX

Active Member
Aug 24, 2012
1,099
205
Utah
Mine started yesterday evening, stopped by delivery center they asked if I had done a roboot and I said of course. They suggested rebooting the screen twice and now working fine.
 

thinklabinc

Member
Jun 26, 2016
79
20
USA Northeast
If it is ATT wireless, the outage map seems to correlate to the locations mentioned, here's the link in case AT&T Outage Info: Map, Reports, Problems History
att
 

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