Lost driver profile settings, FSDb, navigation settings, trips, etc. after scroll wheel reboot, cloud profile not showing back up in car

[PauliePucks]

So earlier today I was at a Dunkin drive-thru and I took my seatbelt off to get my wallet while the car was in drive but in hold, which resulted in the “the vehicle was put in park to prevent rollaway” message since I lifted off the seat. Normal instance, typically goes away when the car goes back in drive.

When I put the car back in drive, the message stayed on the screen. Odd, but not the end of the world. I got home, the car went into sleep mode and I then got back in to pick up my son from a movie about 2 hours later. After waking the car, the message was still there!

I figured the car needed a scroll wheel reboot while I was still in the driveway, I did it, and when the screen came back on, all my settings, my full self driving beta access, my media accounts were all gone. Everything was back to default, as if the car was factory reset.

I did set up cloud profile but that is not an option I am seeing to log in. I cannot log into Spotify or any video apps. My tesla app shows my cars name from my profile, but the vehicle is unnamed inside.

It seems like something is amiss on teslas server side maybe? I am definitely not happy about this, especially if I have to reenroll in FSDb again (I know it’s gone out to “everyone” but that’s not entirely true)

Does anyone have any idea how to log into the tesla driver profile? I’m assuming the one that was my email address is the cloud based one, which is what I used.

 

[kuruma]

it may have been this which happened to me today and which the service centre sent me a very sad message about:

All driver profiles gone

While out and about, came back to M3 today and it told me that it had updated to v11.0 (?) even though it was not connected to wifi. As a result it seems, all driver profiles have completely disappeared. The car is operating as if I'd just picked it up as new i.e all default settings. Incredibly...

teslamotorsclub.com

 

[EdCBC]

When I signal a turn, the front fender camera shows what is in my blind spot, on the upper left corner of the display. This does not work for my wife, how do we get it for her?

 

[Humongaloid]

Same problem here, lost fsd, profiles and premium connectivity upon scroll wheel reboot. Also, nav on autopilot is showing as région locked and traffic light control switch greyed out?!?
I texted tesla service, then suddenly got a software update. Fsd is back but all the other issues remain. Strange

 

[Humongaloid]

?

 

[Humongaloid]

Back to normal now. Had to select my main account in driver profile settings to re-enable premium connectivity and then reprogram the profiles.

 

[Blackfish]

When I signal a turn, the front fender camera shows what is in my blind spot, on the upper left corner of the display. This does not work for my wife, how do we get it for her?

Its a setting that needs to be turned on. Did you check Controls > Autopilot > Automatic Blind Spot Camera while in her profile?

 

[brkaus]

Our 3 lost its mind late last summer after a scroll wheel reboot (to get it to connect to wifi). Pain in the butt. Luckily hasn’t happened again, I always panic about failing computer.

 

[suwaneedad]

Same problem here, lost fsd, profiles and premium connectivity upon scroll wheel reboot. Also, nav on autopilot is showing as région locked and traffic light control switch greyed out?!?
I texted tesla service, then suddenly got a software update. Fsd is back but all the other issues remain. Strange

This happened to me last night. 2022.44.25.5. Was pushed 44.30.5 overnight. No help. I don't mind recreating all driver profiles and logins and homelinks, BUT I do mind losing my 5yr 112k mile "Lifetime" history information in my odometer. THAT bugs the hell out of me. Really need Tesla to spend more energy on this stuff not messing up, instead of on Cuphead.

 

[MishaV]

So earlier today I was at a Dunkin drive-thru and I took my seatbelt off to get my wallet while the car was in drive but in hold, which resulted in the “the vehicle was put in park to prevent rollaway” message since I lifted off the seat. Normal instance, typically goes away when the car goes back in drive.

When I put the car back in drive, the message stayed on the screen. Odd, but not the end of the world. I got home, the car went into sleep mode and I then got back in to pick up my son from a movie about 2 hours later. After waking the car, the message was still there!

I figured the car needed a scroll wheel reboot while I was still in the driveway, I did it, and when the screen came back on, all my settings, my full self driving beta access, my media accounts were all gone. Everything was back to default, as if the car was factory reset.

I did set up cloud profile but that is not an option I am seeing to log in. I cannot log into Spotify or any video apps. My tesla app shows my cars name from my profile, but the vehicle is unnamed inside.

It seems like something is amiss on teslas server side maybe? I am definitely not happy about this, especially if I have to reenroll in FSDb again (I know it’s gone out to “everyone” but that’s not entirely true)

Does anyone have any idea how to log into the tesla driver profile? I’m assuming the one that was my email address is the cloud based one, which is what I used.

Same here today Monday

 

[snbns]

I am having a similar issue. I recently got a Model Y less than 2 weeks ago, and when I initially setup my driver profile, I created a cloud profile. It automatically had my name, profile picture, etc. that's on my Tesla app. A week later, my Autopilot computer failed and had to bring it to the Service Center to get it replaced. I picked up my car yesterday after being service and my cloud profile was gone and I can't find a way to "sign back in" or get it back.

To test it out, I created a Tesla account for my wife, and invited her to be a driver and the car automatically recognized her account and created her a cloud profile. I still can't access mine or get it back.

Any ideas?

 

[jagost0894]

I too had the same problem. problems on my 2023 Model Y with no auto pilot, Tesla service replaced the computer. Got it back, but noticed I lost my profile. No information on the internet. I deleted my keys, and noticed that my cell phone was also disconnected, so I had to reconnect Bluetooth. Still nothing. But what I hate the most is that Tesla has the profile in the cloud, how long does it take to download, why can I not imitate a download. Why did the service department not hint to help me with this. Obviously I am not the only one. Still working it, I will update.

 

[henh2o]

This happened to me too. Said iIneeded to update wifi to use navi wtf... so i did soft reset... lost all my profile/homellink etc.. Surprisenly it allowed me to use navigation though...myy lifetime tracker!!