Hi all,
I have a Tesla Model 3 Performance which I purchased in 2018. I also got the Performance Package and Free Unlimited Supercharging with a Referral code.
So, after the purchase the Performance Package was refunded, actually was a choice between getting Free Unlimited Supercharging or getting a 5k Refund. In my case, I already had the Supercharging due to my Referral code so I enter on a discussion with a Tesla representative (it was 2 years ago) saying that I am not choosing between the 2 options since I already had the Free Unlimited Supercharging so they agreed and gave me the 5k refund and I kept my Free Unlimited Supercharging.
Ok, everything is good, so this week of April 16 2020 I realized that my Free Unlimited Supercharging was Revoked. I contacted Tesla and they told me it is because I asked a refund years ago and they are removing my Supercharging now. I told them that we agreed before that it would not be removed and look at the last email they sent to me:
"Hi Jose,
Apologies for the delay, I have reviewed the program and your account in full. I do need to advise that your vehicle is correctly set at pay per use supercharging. Yes there were a few different situations in this offer but based on your account the only offer was to forfeit supercharging to receive the refund. I have confirmed this agreement between you and Tesla. This will not be altered, you have been able to enjoy some additional time with free charging and the reason the configuration continues to move back to pay per use is this is the correct configuration for your vehicle.
I understand this is not the resolution you were seeking, please know this has been reviewed by Tesla leadership and the decision stands, this will not be altered.
Angie T. | Referral Program Supervisor
12832 Frontrunner Blvd., Draper, UT 84020
www.tesla.com/support/referral-program"
Well, I am disappointed, really, I love my car, I really like Tesla but their costumer service SUCKS. I think they should do more for who bought their 100k cars.
Anyone had a similar situation then me? Could you share your experience? How can I escalate this problem?
Thanks!
I have a Tesla Model 3 Performance which I purchased in 2018. I also got the Performance Package and Free Unlimited Supercharging with a Referral code.
So, after the purchase the Performance Package was refunded, actually was a choice between getting Free Unlimited Supercharging or getting a 5k Refund. In my case, I already had the Supercharging due to my Referral code so I enter on a discussion with a Tesla representative (it was 2 years ago) saying that I am not choosing between the 2 options since I already had the Free Unlimited Supercharging so they agreed and gave me the 5k refund and I kept my Free Unlimited Supercharging.
Ok, everything is good, so this week of April 16 2020 I realized that my Free Unlimited Supercharging was Revoked. I contacted Tesla and they told me it is because I asked a refund years ago and they are removing my Supercharging now. I told them that we agreed before that it would not be removed and look at the last email they sent to me:
"Hi Jose,
Apologies for the delay, I have reviewed the program and your account in full. I do need to advise that your vehicle is correctly set at pay per use supercharging. Yes there were a few different situations in this offer but based on your account the only offer was to forfeit supercharging to receive the refund. I have confirmed this agreement between you and Tesla. This will not be altered, you have been able to enjoy some additional time with free charging and the reason the configuration continues to move back to pay per use is this is the correct configuration for your vehicle.
I understand this is not the resolution you were seeking, please know this has been reviewed by Tesla leadership and the decision stands, this will not be altered.
Angie T. | Referral Program Supervisor
12832 Frontrunner Blvd., Draper, UT 84020
www.tesla.com/support/referral-program"
Well, I am disappointed, really, I love my car, I really like Tesla but their costumer service SUCKS. I think they should do more for who bought their 100k cars.
Anyone had a similar situation then me? Could you share your experience? How can I escalate this problem?
Thanks!