As mentioned in the title, I love the Model S. I took delivery of my P85 over three months ago and I have logged 3000+ miles of driving bliss. I have nothing to add to the many extremely detailed descriptions of how the car performs. I do not regret the purchase in the very least. My issue is with the personnel that I have dealt with before and during my 3 months of ownership. Perhaps my experience is due to the young underexperienced staff, but if so, management needs to take control of the situation. My disappointment with the service starts around the time of delivery. I was overjoyed to receive the email to confirm my reservation and even more thrilled to learn that I would be getting my car before the New Year. Unfortunately, I had an overseas trip planned and would only arrive back in the States just in time for the scheduled delivery. Knowing that it would be difficult to synchronize time for phone calls, I called ahead to alert Tesla that I would be away and that the best way to communicate would be through email. The person that I spoke with advised me that that would be no problem and that my delivery specialist would email me. I left on my trip 3 wks prior to delivery slightly nervous, but reassured that I would be kept in the loop electronically. Unfortunately, my delivery specialist failed to respond to 3 out of 4 emails concerning questions I had about the purchase contract and only responded when I asked in my 4th and final email that my purchase be transferred to another delivery specialist who would respond to me. I finally had to call to have my questions answered (exactly what I had not wanted to do). I returned to the States and took delivery of my car from a delivery specialist whom I had never met or communicated with. I was disappointed because my understanding was that the whole "delivery specialist" design was to have a consistent contact through the process. My experience was fragmented and unsatisfactory. Also, I was told that my carbon fiber spoiler, floor mats and parcel shelf were on backorder and I would be contacted once they were received. 3 months of driving the beautiful Model S almost erased the bad experience from my memory. I was tolerant of the back ordered items issue until a friend of mine who took delivery of his 60kwh Tesla told me that he had gotten his back ordered items already, and he had taken delivery a full 3 months after mine. To add insult to injury, I went to my garage and discovered the much dreaded windshield stress crack in the right lower corner of the windshield. The crack had appeared spontaneously overnight and there were no impact marks on the windshield. I was upset, but reassured by the many posts on this forum confirming the excellent service from Tesla regarding this issue. I promptly called Tesla and described my situation. I was told by the service representative that windshields were on back order and that it could be a couple weeks before they could replace it. I was told just to drive the car with the cracked windshield for now and they would call me once they were ready for me to bring it in. They would evaluate the car and determine if this was indeed a warranty issue. 1 week passed and there was no word from Tesla. Meanwhile, the crack had steadily extended down my windshield. I decided to call again. After expressing my disappointment with the whole experience, I was told to bring the car in the next day. They would replace the windshield and get me my spoiler, floor mats and parcel shelf. I should be happy that I'm going to get my issues resolved (hopefully), but I question what would have happened if I had just trusted Tesla to call me as instructed. Would I be waiting months as I had for the back ordered items? It seems that currently the system is based on the "squeaky wheel gets the grease" philosophy. This is definitely not the way I would hope Tesla deals with it's customers. I sincerely hope that someone who is a position to improve these customer interactions reads this post and uses it to improve the service. I own a beautiful car and I am a shareholder in the company. I want them to succeed. I don't want any other customers to have the same feelings of disappointment that I had.