Loving how Tesla updated my car’s graphic to reflect the removal of my Gemini covers.

[yourhero]

Did they change the avatar in the car as well - or just on the app?

Both

 

[dkelle4]

Do you recall what chat menu options you used? I've tried both "Vehicle & App Features" --> Software & Firmware as well as Touchscreen - neither had any idea what I was talking about

 

[yourhero]

Do you recall what chat menu options you used? I've tried both "Vehicle & App Features" --> Software & Firmware as well as Touchscreen - neither had any idea what I was talking about

I just went with "other," I believe.

 

[Madsen203]

Just tried to do this with support. They did not have a clue what I was talking about. I used the photos earlier in the thread to “prove” it could be done. They said it would take a “week” at least to have an internal team look and request and process. Any other suggestions?

 

[Madsen203]

Just tried to do this with support. They did not have a clue what I was talking about. I used the photos earlier in the thread to “prove” it could be done. They said it would take a “week” at least to have an internal team look and request and process. Any other suggestions?

Super thankful this thread was posted!

 

[ScoobyDoo82]

Just tried to do this with support. They did not have a clue what I was talking about. I used the photos earlier in the thread to “prove” it could be done. They said it would take a “week” at least to have an internal team look and request and process. Any other suggestions?

Try again. You’ll likely get a different person. Tesla customer service is like the people at Best Buy. Sometimes you get a super knowledgeable person who actually cares about helping you. Most of the time, you get a punk teenager who just wants to get off work so he can smoke his weed. Try, try, try again. You have proof from myself and others that it is possible.

 

[dyau]

anyone tried to get them to change it to black too?

 

[Madsen203]

anyone tried to get them to change it to black too?

Doubt that is an option. They sell the lug nuts and center cap for the Gemini wheels to be used without the covers so it makes sense they recognize it as a wheel choice like they do with the aero 18” on the M3. Painting it black, orange, or yellow is not a given option by Tesla.

 

[NBCGLX]

I just went with "other," I believe.

How do you chat with Tesla about service??

 

[Madsen203]

Still hasn’t t fixed mine. Every person I chat with says if it’s not available in the menu, it’s not available. I’ll try again today. Frustrating.

 

[NBCGLX]

Still hasn’t t fixed mine. Every person I chat with says if it’s not available in the menu, it’s not available. I’ll try again today. Frustrating.

Where/how are you chatting with Tesla?

 

[Madsen203]

Where/how are you chatting with Tesla?

Account. Support. Scroll to bottom. Contact. “No”. “Chat”

Only available M-F 8a-3p.

be warned, they are useless. They are still telling me this can’t be done. I’d appreciate guidance on this. I asked them to escalate and sent the screen shots that are above. Still nothing.

 

[Zer04evr]

I got mine fixed by when they needed to come by to do a mobile service appointment

 

[mtx450]

For those that have Gemini's without the covers in the car's wheel config, does it show that you have the 20" Inductions (when you go to wheel configuration in the service menu)?

 

[Zer04evr]

Yeah my guess is they will eventually make it normally selectable, but I'm the meantime I'm not touching anything.

 

[DarthStar]

I wonder if they can update it for roof racks too.

 

[dyau]

just got my car back from the sc. got the avatar updated! just need a sc rep willing to put in the ticket for you.

 

[brandon8387]

Service center just told today me this isn’t possible

 

[ScoobyDoo82]

Service center just told today me this isn’t possible

It is 100% possible. I know because they did it for me! (I’m the OP of this post).

Try a different service center or ask for a different person. Clearly the person you’re dealing with doesn’t know or is too lazy to help.

 

[PNWLeccy]

I requested this and they said it wasn’t possible. Then it showed up on my invoice and they want to charge $10 for it hahaha. I am 100% not approving that.