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LTE cell with Slash

Discussion in 'Model X: Interior & Exterior' started by micpad, Mar 21, 2019.

  1. micpad

    micpad Member

    Joined:
    Nov 13, 2018
    Messages:
    26
    Location:
    California
    Been getting about once a week the LTE cell service in car with a slash. After the song I have playing or streaming it stops and sometimes I lose navigation. I know or heard that the service is ATT and I have that in my phone which Indint lose service.

    The only way to get it back is for me to stop the car out into park, turn it off and then back on. The cell will restart. Tesla needs to have something on the user interface that can reboot the cell service.

    Anyone found a work around?
     
  2. DCGOO

    DCGOO Active Member

    Joined:
    Nov 24, 2015
    Messages:
    1,441
    Location:
    Indianapolis, IN
    It is more complicated than just “using AT&T” Tesla is using a private network product for the cellular service and VPN arrangement to tunnel all the traffic back through Tesla. There are many other points of failure than just the cellular radio or network failing. I have noticed the failure frequency you described. But I have never had to reboot it to recover. It just comes back in a few minutes. Sometimes it takes longer than other times.

    Once last fall, cellular was out nearly an entire weekend. Help desk advised “known problem, we’re working on it.” Since I was on a long trip, I tethered the car to a WiFi hotspot I had on board. That worked fine, except I had to re-tether the car every time I stopped and restarted. The extended downtime incident only happened once that I recall.
     
  3. Stroble

    Stroble Member

    Joined:
    Oct 21, 2018
    Messages:
    52
    Location:
    New Jersey
    Just had LTE upgrade performed in my P85 and the same thing happens ...but seems to catch up on its own
     
  4. micpad

    micpad Member

    Joined:
    Nov 13, 2018
    Messages:
    26
    Location:
    California
    What type of upgrade did you have?
     
  5. micpad

    micpad Member

    Joined:
    Nov 13, 2018
    Messages:
    26
    Location:
    California
    It does not happen all the time just once a week in the strangest spots, Metro areas. The biggest concern is when it does not come back on its own; others say their service comes back on its own. I have to stop turn off or get out then back in and start again.
     
  6. Stroble

    Stroble Member

    Joined:
    Oct 21, 2018
    Messages:
    52
    Location:
    New Jersey
    I had tesla service do an LTE upgrade from 3G
     

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