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LTE connection suddenly shut off

Discussion in 'Model S: User Interface' started by Lifeinabox, Jul 23, 2018.

  1. Lifeinabox

    Lifeinabox Member

    Joined:
    Aug 1, 2017
    Messages:
    129
    Location:
    Los Angeles
    My LTE connection has been down for nearly a week. Multiple reboots haven't solved the problem. Wondering if my data account lapsed? Mine is a 2012 CPO. Anyone else have this happen? I've emailed CS with no response so far and will likely take it in for service.
     
  2. boaterva

    boaterva Supporting Member

    Joined:
    Apr 2, 2016
    Messages:
    5,142
    Location:
    Northern Virginia, USA
    Did you call National Support? They have access to the car (lol, well, not in this case), but they can perhaps look at status up to the point it shut down.

    I never use email, since it's probably backlogged forever, and local SC's are hit or miss. I'd call early your time before they get swamped with Roadside issues.

    It should be a quick answer, sorry, you expired (which we've never ever heard of), or see the SC for a new LTE board (whatever).
     
  3. Lifeinabox

    Lifeinabox Member

    Joined:
    Aug 1, 2017
    Messages:
    129
    Location:
    Los Angeles
    I'll give them a call tomorrow.
     

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