Hi,
I have a new to me 2015 P85D with 35,000 mi on the clock currently under the Tesla pre owned warranty.
I am experiencing the attached screen artifact issues (I did post this same issue in another thread). This happens about once every 5 or so days. I can clear it up with a scroll wheel reboot.
Made a mobile appointment and they pulled the logs. The engineer assigned to this recommend an LTE upgrade to solve the issue.
I then got a call from the SC that they want to do the LTE upgrade on site at the local SC. They also want to do a "deep factory reset that can only be done at a service center" and think that will resolve the screen drawing issues.
I have a feeling the screen draw issue is the start of an eMMc failure and I don't think upgrading to LTE is going to do anything to help that. The deep reboot also seems like smoke and mirrors. I have not had the car long enough to tie this issue to any specific software update.
My question is...do I let them kick the can down the road and get a free LTE upgrade and a "deep clean reset" or push the issue that LTE and screen drawing (for stuff like ventilation) are not related? I deal with software engineers daily at work and know how they can be. They get defensive if you question their solutions...
The SC is close enough where I can go back if this "fix" fails. Also under warranty until end of 2021.
Thanks!
I have a new to me 2015 P85D with 35,000 mi on the clock currently under the Tesla pre owned warranty.
I am experiencing the attached screen artifact issues (I did post this same issue in another thread). This happens about once every 5 or so days. I can clear it up with a scroll wheel reboot.
Made a mobile appointment and they pulled the logs. The engineer assigned to this recommend an LTE upgrade to solve the issue.
I then got a call from the SC that they want to do the LTE upgrade on site at the local SC. They also want to do a "deep factory reset that can only be done at a service center" and think that will resolve the screen drawing issues.
I have a feeling the screen draw issue is the start of an eMMc failure and I don't think upgrading to LTE is going to do anything to help that. The deep reboot also seems like smoke and mirrors. I have not had the car long enough to tie this issue to any specific software update.
My question is...do I let them kick the can down the road and get a free LTE upgrade and a "deep clean reset" or push the issue that LTE and screen drawing (for stuff like ventilation) are not related? I deal with software engineers daily at work and know how they can be. They get defensive if you question their solutions...
The SC is close enough where I can go back if this "fix" fails. Also under warranty until end of 2021.
Thanks!