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M3 $15K in damage from hitting a rock to the underbody?

Discussion in 'Model 3' started by cremavita, Nov 18, 2018.

  1. cremavita

    cremavita New Member

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    Last week my model 3 alerted me to a coolant valve issue. Called Tesla support and they said the valve needed to be replaced. They flatbedded it to the KC service center because I live in Omaha and its under warranty. After examination they said the underbody is scrapped and there is a hole in the underbody. They said I must have hit a rock or something. $15K to repair because it damaged the battery and has to be replaced. I am the sole driver of the car and ran basic errands that day with no visual or audible evidence of hitting something during that time. Judging from the pictures it looks massive so I am guessing I would have noticed if that happened while I was driving. I treat the thing like a baby so this is quite perplexing.

    Has anyone seen anything like this?

    Is it possible that the tow truck could have caused damage dropping it off at the service center? I dont have pictures before of the underbody because again I didn't realize or see the damage so its hard to pinpoint where the issue was.

    Any suggestions?

    5YJ3E1EA0JF006356 damage 004.JPG
     

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  2. Zoomit

    Zoomit Active Member

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    That's right under your seat. I can't imagine not feeling and hearing this happen while driving.
     
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  3. Dr. J

    Dr. J Member

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    Are they saying you have to pay? I would want to see the logs in the car to find out when this event happened. OTOH, if they're paying, I wouldn't worry about it.
     
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  4. M109Rider

    M109Rider Member

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    Ouch. That sucks. Sounds like warranty is covering it, so that’s good.

    I would imagine they don’t have to cover that, because it’s certainly not a manufacturer defect. That’s good of them.

    That being said, $15k for a new battery is a lot, but not too bad considering it’s such a big part of the car.

    Keep us posted.
     
  5. MXWing

    MXWing Well-Known Member

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    @cremavita

    Was the coolant valve message due to the hole? If so, that would likely rule out the flatbed.

    May we ask who is footing the bill for it? I would chalk it up to a freak occurrence as no one else has reported something like this to my knowledge.
     
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  6. Electroman

    Electroman Well-Known Member

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    #6 Electroman, Nov 18, 2018
    Last edited: Nov 18, 2018
    Tesla's battery cost is the highest in the industry at $200/ kWh - Anton Whalrus @ Seeking Alpha.

     
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  7. djb2942

    djb2942 Member

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    Why does cost matter if the battery quality is also the highest? I am not sure anyone else has cars with such capacity.
     
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  8. NathanielHrnblwr

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    That's a nice toolbox.
     
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  9. acoste

    acoste Member

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  10. acoste

    acoste Member

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    To me it looks like the car was going backwards when this happened. Or going forward and the front wheels going deep in a hole or something. The lines of the scratches are continuous. Not like when a rock bounces. I think this happened at very low speeds.
     
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  11. MXWing

    MXWing Well-Known Member

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    • Like x 15
  12. Vines

    Vines Member

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    If the tow truck did it, the metal will not show corrosion where steel has had its coating scraped off it will be bright and shiny. Aluminum too but to a lesser degree, as it corrodes differently. If there is already significant corrosion to the steel in this area its likely done some days or weeks ahead of time. You can also look for dirt or chunks in the area around the hole.

    Some close up shots of the area of the hole would help.
     
  13. Az_Rael

    Az_Rael Supporting Member

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    If they are asking you to pay, I would file a claim with my insurance.

    That does look like you should have heard it or felt it when it happened.
     
  14. model3fan

    model3fan Member

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    Yes, please reply back if they're asking you to pay for it.
     
  15. ucmndd

    ucmndd Active Member

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    He was pretty clear they are. This is obviously not a warranty issue, it’s an insurance issue.
     
  16. Vines

    Vines Member

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    Is this coolant valve damaged by the rock impact?
     
  17. richrootes

    richrootes Member

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    It’ll be interesting to see if the OP ever replies
     
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  18. Ruben010101

    Ruben010101 Member

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    Scrap line is long. It doesn’t look like causing by rock to me.
     
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  19. ItsNotAboutTheMoney

    ItsNotAboutTheMoney Well-Known Member

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    That's not the problem with it.
    It's that anyone who was credible would know that price is not the same as cost.
    It's like saying that an iPhone XS costs $999 to make because Apple charges $999 for it.

    The referenced author is notorious for being an inept Tesla bear.
     
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  20. Seattle

    Seattle Member

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    Agreed.
    Usually Tesla is estimated to be the cheapest battery cost, based in part on vertical integration.
     

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