Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

M3 Gone Wrong

plisken

Member
Aug 23, 2021
100
37
Scotland
I think it may be time to apply some pressure.
Definitely...

and coming from a car manufacturer that had supply issues (waited 2 months on an alarm module for my current car), I'm not so sure I want a repeat with Tesla.

M3s are being shipped without certain features, like the inductive phone charging pads. Tesla have said they will be fitted when available.

I bought a new television yesterday which doesn't have a power supply, they said it will be fitted when available 🤣
 
  • Funny
Reactions: Peter 224

Peter 224

Member
May 9, 2021
632
426
Salisbury
Well... not a good day today.
Drove up to Huntingson, great drive despite starting at 6am....
When I came to leave at about 2pm the e-call and sat-nav crashed, as previously.
Returning home without satnav from somewhere I don't know well wasn't fun, the mobile phone on its charging platform with Google Maps running isn't ideal....
As darkness fell I began to discover the full horror of the situation...

No e-Call
No Sat Nav, the car doesn’t know where it is.
No Cameras anywhere, so:
No TACC or any other aids, including automatic obstacle avoidance​
No Speed limit display​
No parking guidance,​
No Cruise control function,​
No Auto wipers,​
No Auto main beam/dip,​
No Rear-view mirror dip, inside and out.​
No Auto dimming of display,​
No Display switch from day to night colours.​
Fortunately I got home before full darkness, as it is I consider the car to be unsafe in the dark on modern roads.
I have a Ranger coming tomorrow morning (Well Done Tesla Winchester) to do a 12V re-set. 50/50 chance of success.
This has been going on since 5 October. Tesla has informed me that they "hope" to have a new Car Computer to fit by Feb 2022. This isn't good enough.
If the 12V re-set fails then I'll take the Car to Winchester and demand a loan car as the car, as it is, is not fit for purpose.
If they refuse I will take advice on rejecting it.

A brilliant car let down by parts availability.
 
  • Informative
Reactions: Durzel

GtiMart

Active Member
Nov 13, 2019
1,798
1,666
Quebec City, Canada
So, like a pre-2000 car like we still see on the road and which are "safe" enough? I'm half joking but seriously, the car still works. The only dangerous thing would be a bright white screen directed to your eyes...but that can be fixed manually by setting it black I think instead of auto.

To be clear, I hope your issue gets solved in a timely manner, but the car works.
 

Neilda

Member
Dec 18, 2020
85
24
UK
It would be easy to lose faith in a Tesla being reliable if functions start failing one by one..... I really would not want to be stuck with a dead Tesla somewhere. Hopefully this can be resolved and Winchester can get you into a loaner. Maybe they even read these boards?
 
  • Like
Reactions: Peter 224

Peter 224

Member
May 9, 2021
632
426
Salisbury
It would be easy to lose faith in a Tesla being reliable if functions start failing one by one..... I really would not want to be stuck with a dead Tesla somewhere. Hopefully this can be resolved and Winchester can get you into a loaner. Maybe they even read these boards?
All the issues are consequential of issues with the main processor board, so once that is fixed the issues should disappear. Reading between the lines it seems that there can be a hardware/software problem, where the processor locks up, rather like the early versions of Windows where ALT-CONTROL-DEL was a regular means of unfreezing the computer.
I think that the Ranger Technician will do a version of such a procedure, I'll be watching so I can replicate the procedure, if needed.

I also wonder if the delay in supplying a new board is because Tesla has had to make "improvements" to the board to properly solve he problem.
 

Peter 224

Member
May 9, 2021
632
426
Salisbury
It would be easy to lose faith in a Tesla being reliable if functions start failing one by one..... I really would not want to be stuck with a dead Tesla somewhere. Hopefully this can be resolved and Winchester can get you into a loaner. Maybe they even read these boards?
I'm not losing faith, it is intrinsically a stunning car.
You are right, the car is perfectly usable (just like my Morgan) I just need to set the screen to "night mode" and buy a screen holder for my phone so I have sat nav!!
 

Kietrax

Member
May 1, 2021
91
45
London
Parts shortage in China… that old excuse. Point out Tesla are building a million cars a year, they have parts, they just prefer to put them in new car builds.
Been waiting for a new car computer since early August and getting more frequent eCall/camera/nav failures (now it's colder maybe?) - if it is really going to be February before spares are available that'll be over 6 months broken, 2 months working for my M3LR - really, really poor customer service when, as you point out, Tesla will have built many 100's of thousands of new cars in that time so it's not that the parts are unavailable, they just don't care once they have your money!
 

Peter 224

Member
May 9, 2021
632
426
Salisbury
Been waiting for a new car computer since early August and getting more frequent eCall/camera/nav failures (now it's colder maybe?) - if it is really going to be February before spares are available that'll be over 6 months broken, 2 months working for my M3LR - really, really poor customer service when, as you point out, Tesla will have built many 100's of thousands of new cars in that time so it's not that the parts are unavailable, they just don't care once they have your money!
Interesting that your car has intermittent faults, mine is just dead and this time has been so since Monday. Back in October it was a partial fail, and all activities recovered over a few days. This time is is resolutely dead and I'll be avoiding driving it after dark.
 

Kietrax

Member
May 1, 2021
91
45
London
Interesting that your car has intermittent faults, mine is just dead and this time has been so since Monday. Back in October it was a partial fail, and all activities recovered over a few days. This time is is resolutely dead and I'll be avoiding driving it after dark.
Yeah - happened twice so far to mine over 2 weeks or so - both times "failed" overnight on Friday, stayed broken all day Saturday and into Sunday then started working again when I get in to drive it on Sunday afternoon. What I find "interesting" is that while it's in the "broken" state that car manages to sleep for hours at a time which it doesn't do when it's "working" so it confirms it's the car computer that runs cameras, nav etc that is stopping it sleeping.
Mine is booked in for the latest thing at the end of December but given what you have been told about spares availability I expect that'll get pushed back, again as I can't see how the 2 behaviours are not linked by a single faulty module.
 

Durzel

Active Member
Jul 17, 2019
3,881
2,868
Bath, UK
Been waiting for a new car computer since early August and getting more frequent eCall/camera/nav failures (now it's colder maybe?) - if it is really going to be February before spares are available that'll be over 6 months broken, 2 months working for my M3LR - really, really poor customer service when, as you point out, Tesla will have built many 100's of thousands of new cars in that time so it's not that the parts are unavailable, they just don't care once they have your money!
How is it that it takes you and @Peter 224 several months to get a car computer, but Tesla are delivering whole cars with these computers every 3 months at least?
 

Kietrax

Member
May 1, 2021
91
45
London
How is it that it takes you and @Peter 224 several months to get a car computer, but Tesla are delivering whole cars with these computers every 3 months at least?
Well what do you know - maybe they are reading this thread! Just had a new appointment arranged by Park Royal for Tuesday next week as "the parts are available and in stock" for my issue. Checked the estimate and the first item is definitely the Car Computer! Yay - happy Christmas to me (either a fixed car or a loaner for Christmas travels). Now to find out why they want to charge me £70 for the Sentry not recording anything issue, when it is most likely related to the car computer issue as it's the camera side of that that is not working right ...
 
  • Like
Reactions: Durzel

Products we're discussing on TMC...

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top