M3 Sudden Radio deafening volume

[Ant M3]

Hi
Is anyone else experiencing the volume on their M3 suddenly jumping from nothing (mute) to the highest setting ? Not only does it deafen me but it nearly gives me a bloody heart attack !
It’s happened twice now, once when the volume wasn’t on and I notched it ONCE on the steering wheel control and a second time today when my wife pressed unmute on the touch screen

 

[AnthonyLR]

Yup, almost burst my ear drums. Happened one of the first time I drove my car so I assumed it was me somehow. Then it happened yesterday - it really hurts! Surely Tesla could use some logic to stop this happening??

 

[Ant M3]

It has got to be something to do with the last software update mine has been absolutely fine since Nov when I picked it up
2020.16.2.1

 

[AndrewGR]

I’ve had a couple of momentary bursts of high volume noise since going to 2020.16.2.1. Looks like a bug Also experimented with Rainbow Road and found that despite cancelling auto steer I couldn’t get rid of the cowbell jingle - superimposed on the radio! Media functionality seems to have been compromised by the upgrade.

 

[Ant M3]

Thanks for confirming it’s not just me then guys ... I’ll continue to brace myself so I ensure I don’t follow through when it next happens

 

[AndrewGR]

From having bursts of high volume, I had to do a reboot yesterday to get any sound at all! Phone operation has also been erratic since 2020.16.2.1 with outgoing calls connecting but no incoming sound on some occasions.

 

[NigelT]

Seems like there are issues with sound since the latest update, I haven't had the pleasure of unexpected full volume, however, if anyone calls me while my iPhone is connected to Bluetooth there is a very high chance it will kill ALL sounds in the car. Not only media, but all system also sounds too, indicators etc. I made a service appointment even though I doubt I'll end up taking the car in.

 

[pdk42]

I had total loss of all sound last week. No phone, no radio/ music. First time this has happened since I got the car last Sept, so I reckon it's software update related.

So, I stopped to do a reboot and decided to put the hazards on. I then pressed the emergency call button by mistake (duh). I now did get some sound - a voice saying "Calling emergency services, use the touchscreen to cancel" (or something like that). With a black screen (it was rebooting), I couldn't do that so the emergency services answered. I could hear them, but they couldn't hear me.

Eventually the call dropped and the car rebooted and all was fine. Then ten minutes after getting home, I got a call from the police asking if I'd called emergency services and whether I was ok! Very embarrassing.

 

[AnthonyLR]

I wonder if it is a bug connected with the way the alarm system triggers loud music?

 

[Rustybkts]

I had the loud burst as well, also my car used to mute the music when I opened the door but doesn't now.......very odd.

 

[Ant M3]

Anyone know how I log the issue with Tesla ? As in not a service call just so that they start to have data of complaints about bugs etc

 

[MrBadger]

Log it in the app and let them decide how to handle it. When it does do it, try and log it as a bug in the car so they have a marker in the logs to go looking at.

Any chance this may be related to the media volume improvements change when door is opened? ie still a bug but possibly going through the motions with the door opening or changes to bluetooth pairing.

Media Volume Improvements
To make it easier to speak when dropping off or picking up passengers, music volume will be lowered when any door is opened. Additionally, while your phone is paired to Bluetooth media, the audio volume will match the vehicle's volume level regardless of your phone volume settings.
.

 

[Rustybkts]

Any chance this may be related to the media volume improvements change when door is opened? ie still a bug but possibly going through the motions with the door opening or changes to bluetooth pairing.

That is well odd. As mentioned above my car used to lower the volume with the previous updates but the latest one has cancelled it unless there is a software switch somewhere I haven't noticed.