MAD at Tesla - Will have to bring them to court.

[wpgskydiver]

I just purchased a Tesla Model 3, when test driving I checked to make sure there was no issues with the car charging on DC, it worked fine.
The car has a rebuilt status, but my understanding was that Tesla Changed there policies and no allowed Tesla to use Superchargers.
So I bought the car, then on week later I go to a Tesla Supercharger and It would not work. was on a weekend so did not get support and my battery was almost dead. So I hooped slow charger to slow charger to get home to charge at home.
Then I finally get in touch with Tesla and they said because its a rebuilt they do not allow supercharging. The owner before me said it worked for them, and I have an invoice where it worked for me. See attached image as proof.
When I called and ask them to fix it, they refused! Because it had a rebuilt status, I advised them the vehicle was certified safe by the Manitoba Government, but if they needed me to bring it to them to do there own certification I would, so they would know the car is just like a new car and is TOTALLY Safe.
Again they refused. Basically telling me a bought a car that cannot do what I was lead to believe could do.
I think CANADA Should demand Tesla provide what customers are entitled to have.
So them I told them OK, Turn on my CCS feature on the car and sell me the adapter they sell, which does work on third party chargers.
Again they said they could not help, but I could try to bring to a service center to see if they could enable it. Which by the way is 800KMS away and I am suppose to make it there on one charge.. LOL, long story short, looks like the car is not the value it should be because of TESLA, and I will resell disclosing the truth and SUE Tesla for ANY losses.
Buyer Beware, Tesla is Like APPLE control your property even when you don't want them too.
Looks like I have to find a way to post the invoice with proof, will do that later.
Gerry

 

[darkenergy]

I'm sorry that you were suckered by someone who sold you a rebuilt car. But I'm glad that Tesla is protecting other owners and their own supercharging stations by not feeding supercharger levels of energy into previously wrecked vehicles. It certainly sounds like they were trying to accommodate you by offering diagnostic services to validate the car.

caveat emptor

 

[Big Dog]

sorry to hear about your issues, but I don't understand why you think Tesla is responsible for your charging woes. Tesla did not sell you the car. Tesla did not commit to give you supercharger access. It seems to me that your recourse is from the person/dealer who sold you the car.

 

[father_of_6]

It seems very strange to me that the Manitoba government has the authority to certify your vehicle safe for Supercharging. Of course, I don't believe this one bit. That you believe this is also... hard to believe.

Perhaps you should contact the seller for assistance.

 

[patrick40363]

You have no case.

 

[Goulag]

It seems very strange to me that the Manitoba government has the authority to certify your vehicle safe for Supercharging. Of course, I don't believe this one bit. That you believe this is also... hard to believe.

Perhaps you should contact the seller for assistance.

Manitoba, like most provinces, have a safety inspection for vehicles being imported into the province. Things they look for are brakes, lights functioning, holes in the body, etc.

They wouldn’t be looking whether it takes regular or supreme fuel, just like they wouldn’t be checking for charging speed.

 

[marcham]

The Manitoba safety inspection essentially looks at lights, brakes, tires and general condition. It does not certifiy the power system of the ICE or electric vehicle.

I'd return it to the seller.

 

[jebinc]

The Manitoba safety inspection essentially looks at lights, brakes, tires and general condition. It does not certifiy the power system of the ICE or electric vehicle.

I'd return it to the seller.

Seller is loooooooooong gone!

 

[Soul Surfer]

With respect. Good luck with bringing Tesla to court. If anyone should be sued, it’s the seller, not Tesla. Besides, Tesla has much deeper pockets and whatever you may have saved in buying this vehicle, will be long gone, in court costs, to which you would surely lose.

 

[ccudmore]

One possible glimmer of hope for you. Enabling the CCS adapter isn't a software update - it's a hardware update that's not yet available in Canada. *Maybe* when it's available they'll do the update for you to enable it... maybe.

Does the Tesla ChaDeMo adapter work for you?

 

[Vawlkus]

As others said, you have zero case here.

You’ve admitted you knew Tesla had a policy of not allowing DCFC on rebuilt vehicles, yet you bought a known rebuilt car anyway.

You being mad changes none of the above facts.

Tesla has good reason for their policy and there’s no sign of that changing.

If you want to be mad, be mad at the seller. Other than you, they’re the only party at fault here.

 

[ItsNotAboutTheMoney]

There is no case.
Manufacturers are not required to provide any support for rebuilt vehicles.