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Main (middle) screen shut down during a charging session!

Discussion in 'Model X' started by Peteybabes, Jul 20, 2017.

?

Has this ever happened to you?

  1. Yes

    6 vote(s)
    33.3%
  2. Yes, but not during a charge session

    4 vote(s)
    22.2%
  3. No

    8 vote(s)
    44.4%
  1. Peteybabes

    Peteybabes redneck drivin' a tesla...

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    I was listening to music and using my phone while a grabbed a "quick" 40 miles or so of range and suddenly the main unit shut down and music and A/C quit...see the video below:

     
  2. K-MTG

    K-MTG Sunshade Captain of TMC

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    I experience this once every 3 months, screen freezes and it reboots.
     
  3. Lump

    Lump Active Member

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    MCU has randomly rebooted at least 10 times over the last 4 years, we've come to expect strange things from our car.
     
  4. Peteybabes

    Peteybabes redneck drivin' a tesla...

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    was this during a charge session or otherwise?
     
  5. Peteybabes

    Peteybabes redneck drivin' a tesla...

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    wow, while charging? or just driving down the road? i'm interested as to what's happening.
     
  6. zackmilo

    zackmilo Chrome Delete and lowering champion

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    Happened to me before while driving. Took it to SC and hasn't happened since.
     
  7. David29

    David29 Member

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    I clicked "yes," but as I recall, the screen rebooted once I opened the door. In other words, just sitting in the car during the charge did not keep the car "awake." But once I opened a door, it came alive. This was a year or so ago, so my memory of details is fuzzy.
     
  8. DarkMatter

    DarkMatter Member

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    I've experienced two reboots, both while driving. No big deal as it came right back.
     
  9. Medpilot

    Medpilot Member

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    3 months of ownership and 11,XXX miles, the only thing I've experienced is the media wouldn't play...couldn't get the radio/slacker to play at all. As soon as I put it in park, it starting playing normally.

    Screen has been rock solid for me.
     
  10. K-MTG

    K-MTG Sunshade Captain of TMC

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    While driving on the road
     
  11. Peteybabes

    Peteybabes redneck drivin' a tesla...

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  12. apacheguy

    apacheguy S Sig #255

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    This is odd. Usually, if it's just the UI app that crashed it restarts in seconds and it should not require you to manually reboot.
     
  13. Peteybabes

    Peteybabes redneck drivin' a tesla...

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    it wouldn't even let me reboot...it was stuck.

    it seemed to have a mind of it's own for about 3-5 minutes.
     
  14. apacheguy

    apacheguy S Sig #255

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  15. vandacca

    vandacca ReActive Member

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    It's entirely possible that it couldn't reboot while it was charging (eg software won't allow a restart due to requirement to monitor your charging). You would need to perform all sorts of experiments to verify and figure out why, but reproducing it may be difficult now.

    Of course, there is probably some engineer at Tesla that would know why, but trying to find that person would be a challenge in itself.o_O
     
    • Helpful x 1
  16. Peteybabes

    Peteybabes redneck drivin' a tesla...

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    thanks for this.

    ok, so my car was parked in the heat all day, but i had turned on the app 10 minutes before i got in, to get the interior temp from 104-106 degrees down to 68. Once i jumped in everything was working fine, drove about 10 minutes of this DC Chademo Charger which is in an underground parking garage, (hence the cave like lighting in the video), where it was in the 70's temperature wise.

    I had been charging for about 15 minutes when this system conked out...
     
  17. David29

    David29 Member

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    In nearly two years, I have had the center screen spontaneously reboot very few times (3 or 4 times, perhaps), and several other times it has required rebooting for one reason or another. And I have had the screen shut off while I was charging and in the car. As I mentioned above, I recall that the computer did not actually seem to be "off," it is just that the screen went dark after a few minutes of charging. All I had to do was to step on the brake or open the door and it came up again, not a reboot. I think it must have a time-out function if there is no activity even with a driver in the seat.
    Just this week I had to reboot the center screen because the audio would not play and navigation was unresponsive, after having the car parked for 20-25 minutes. Once rebooted, all was normal.
     
  18. apacheguy

    apacheguy S Sig #255

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    I've rebooted before while charging and it works. The gateway will remain powered to monitor the charging while the CID reboots.

    Keep in mind that the heat and the fact that this happened to you while charging could be red herrings. It may not have had anything to do with these conditions.

    What is concerning is that it took so long for your screen to respawn. While I have had this happen under various conditions in my car, it will restart with seconds to no more than a minute.
     
    • Helpful x 1
  19. mrElbe

    mrElbe Active Member

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    Perfectly normal if energy saving is on. Just touch the screen and it comes back to life.
     
    • Informative x 1
    • Disagree x 1
  20. apacheguy

    apacheguy S Sig #255

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    Um, not exactly. The CID should never sleep while you are in the car and charging.
     

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