Major Repairs

[Chasedrgc1223]

Thought I'd share my experience with everyone here. I have a 2015 Model S 85D with 87k miles at the service center getting new left and right half shafts, rear jack shafts, and a new rear drive unit. The jack shafts and half shafts are being replaced due to an acceleration shudder that has been present since ~20k miles, but has gotten significantly worse over recent months. The drive unit is being replaced due to a clunk between regen and acceleration, but this is the first and only DU replacement after 87k miles! The shudder seems to be a common issue, and it is being reprimanded by replacing the half shafts and jack shafts with a new design. For those with the issue, set the suspension to Very High and floor it; the shudder is most prominent on Very High, and this is what I showed to the tech. Love Tesla service, and I'm so glad I went with the extended warranty!

 

[gabeincal]

The drive unit is being replaced due to a clunk between regen and acceleration

My 2016 S75 does a slight clunk at very low speeds when I transition from acceleration to regen and vice versa. I wonder if that's going to be a new drive unit soon........ What speed was it doing it for you? And was it a big clunk, or just a slight one?

 

[Jrmarek]

Did you have to pay a deductible on the work besides the drive unit?

 

[Chasedrgc1223]

My 2016 S75 does a slight clunk at very low speeds when I transition from acceleration to regen and vice versa. I wonder if that's going to be a new drive unit soon........ What speed was it doing it for you? And was it a big clunk, or just a slight one?

Mine was most apparent at low speeds, but it was replicated at high speeds as well. It was a pretty slight clunk, but it was definitely noticeable and annoying enough for the service center guys to agree on a new DU. Interesting considering you have a RWD S vs the D, but those larger drive units had the clunking defect more common earlier on in production. Take out a service employee and let him diagnose the sound.

Did you have to pay a deductible on the work besides the drive unit?

I had a service appointment months ago that happened to fall two days after a pretty bad snow storm. I drove more than an hour away for this appointment, and when I got there it was closed. No one from Tesla called me so obviously I was upset with them, but when I called to set up this appointment they gave me a free brake cleaning and no mention of the deductible because of their mistake. Tesla service so far has been on par with my Lexus service experience, if not even better.