I'm in Rhode Island, it took 7 months to get PTO, this was after months of delays on install too. Tesla submitted the wrong application twice, then just stop trying to submit the paperwork to the electric company. I kept calling my advisor and leaving her messages. Finally, I get someone else who tells me my advisor was fired months ago and my case was never reassigned to anyone so no one had even looked at it in over two months. I finally get Tesla to submit the correct paperwork and National Grid dropped the ball and almost two more months passed. Finally, I tweeted National Grid a picture of a complaint form I filled out on the public utility commission website. I got a call 20 minutes later with PTO.
I'm installing another system because I got a second EV. I didn't even consider Tesla. It's sad, the Tesla installers were amazing. They did a very clean job, moved my powerwalls further away from the gateway and main panel simply because it looked better. Walked me through everything, and cleaned up after themselves. They were friendly and professional, unlike the advisors who were some of the worst human beings I have ever spoken to. My advisor lied repeatedly about state incentives I would receive, about the status of the project, and about PTO.