I have a 2014 Model S P85D, with the 4 year Extended Service Agreement.
I have a HPWC at home, and only use the Superchargers when on road trips.
Last week, on my way back home (near Orlando) from Miami/Palm Beach, I was unable to charge at the Supercharger (hung on "Starting to Charge", tried 3 different stalls). Fortunately, I wasn't completely out of range, and was able to drive (slowly) home, and charge there.
This was already an inconvenience as I was supposed to go to a family function, and not straight home, but, whatever.
I got in touch with Tesla, who did remote diagnostics, and found that the Master Charger failed and needs to be replaced. The part is not in stock and needs to be ordered, and "should" be in "next week".
Unfortunately, my wife is supposed to have surgery next week in Miami, and obviously I am not going to reschedule that just because Tesla doesn't have a part in stock.
I asked Tesla if they can agree that if they don't have the part in stock and installed before I need to drive down to Miami, they will allow me to take the Loaner down to Miami, and pick up my car when I return. I was told "no", and the only alternative they offered was that I can drive my car down, and use "Destination Chargers" rather than the supercharger network.
As I am sure everyone realizes, having to spend four hours for each charging stop is unacceptable, and considering that this trip would basically require at least four stops at a charger, that adds up to 16 hours spent hanging out at Destination chargers.
Let's just say that I am not amused.
Has anyone else run into an experience like this? I'm stunned that this is the way the situation is handled for a car that cost well over $100k new.
It sound like renting a car may be the best answer. Sure, its not blah blah blah. But it is a solution and a car, while wife in surgery, isn't something that you should be worrying about.