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Master Thread: 3 Delivery experiences

Ampre Sand

Member
Nov 18, 2016
83
55
Seattle
I wanted to provide a report of a positive experience purchasing and receiving our new Model 3 LR AWD at the Scottsdale AZ Service Center. My concerns having read too much of this forum (haha) were unfounded. The car was delivered in as good of a condition, and perhaps better, than any new car I've previously purchased. Thinking back, most cars I've purchased in the past always ended up with a "we owe" statement for something missing or needing to be adjusted / fixed.

Panel fitment is excellent, no scratches or scuffs, and everything complete. "Touch free" delivery was uneventful and like a party complete with music and reps available to answer questions. There were two or three rows of covered parking spots for active deliveries. The auto transporters were bringing more cars in as fast as new owners were driving them away.

After a quick once-over, I accepted delivery via the web portal, then was able to unlock my new car using the Tesla app. There were a couple sheets of paper to sign in a folder on the passenger's seat, and the deed was done. I didn't even have to worry about paying for it, since I had seen to that the day before using the, again uneventful, Plaid ACH.

As I snow-bird to AZ, my purchase was "out-of-state" since the car will be registered in my home state. There was some initial consternation from my home state Tesla rep, but he researched it, got in touch with the folks at Scottsdale, and found out it's no big deal so long as we filled out and uploaded a state-specific non-resident affidavit, and there was a similar statement to sign at day of delivery. I imagine all the auto dealers in Scottsdale are accustomed to out-of-state purchases... it is a great place to visit and shop for cars / motorcycles.

The car looks better than I imagined and is a hoot to drive! It does have the new headlights and was manufactured this month.
 

Tholland

Plaid/Black&ebony/21in wheels/OD- 5/31/21
Apr 22, 2019
1,146
1,339
Ocean City, MD
Tesla does a lot of wrong and they are always blasted for it. Thank you for showing a positive and great experience it sounds like with Tesla! They need more of this when they do right by customer. Congratulations and welcome.
 
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dmurphy

Supporting Member
Supporting Member
Dec 7, 2018
3,834
5,418
New Jersey - Morris County
Congratulations and welcome!!

Regardless of what you read on a forum like this, Tesla customer satisfaction is right at the top of the mark. They wouldn't sell every single car they build if it weren't.

Enjoy the car -- have a blast; it'll continue to impress you day in and day out! Mine is almost 2 years old now and I still itch to drive it every.single.day. And then about once a month or so, the car downloads a software update that makes it like a new car all over again. I've never owned anything like this before!

Enjoy it -- have a blast!
 

CapeOne

Member
Jun 14, 2016
982
705
New England
They wouldn't sell every single car they build if it weren't.
Of course they sell them eventually, like other automakers. but certainly not always right away. It's not like every car Tesla builds is for immediate sale. They build plenty of cars on spec and have hundreds of new inventory cars available that are several months old and still unsold.
 
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dmurphy

Supporting Member
Supporting Member
Dec 7, 2018
3,834
5,418
New Jersey - Morris County
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CapeOne

Member
Jun 14, 2016
982
705
New England
Very few. Tesla's DOI (days of inventory) right now is about 64.

Industry average?

250.

TSLA | Days Inventory Outstanding (DIO) Chart and History 2011-2020 | DiscoverCI

Right now, new vehicle inventories are down overall. According to Cox/vAuto data reported in September, the average days’ supply in the U.S. was 58 days and even lower on average for luxury brands e.g., Land Rover was only 19 days, Lexus was 29 days, and BMW was 32 days.

None of these types of data prove much of anything as far as "customer satisfaction."
 
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Mar 15, 2021
237
423
Essex
Hi All - at the point of posting,our long awaited performance cars will start to be delivered in 18 days time. Feel free to share your thoughts and excitement in anticipation of your delivery day.
Also share your collection/ delivery day experience with other members which may help make the day go smooth.
 
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TBrownTX

Member
Dec 25, 2020
881
1,027
Dallas, TX
It was great! They called me as they left the Service center, to let me know when they would arrive.

There were two Tesla employees (the driver and one in a second Tesla). The guy in the second Tesla arrived first, and played boom box sounds for us while we waited. 😂 They had three other deliveries in the area that afternoon and were car pooling back to the SC.

Once the car arrived, they didn’t make me feel rushed at all. In fact, they were prepared to show me much more than I needed or wanted them to. Car was clean and aside from a few bugs on the front, was no worse for the wear.

After I finished giving it a good once over, I accepted delivery and they let me know I had three days and 100 miles to report anything I did find later. Overall a very pleasant experience and actually saw TWO Tesla employees at the same time. 😉

Would not hesitate to recommend home delivery, especially to avoid the mob at the SC at end of quarter.
 

CharlieBravo

Member
May 17, 2021
49
30
Cheltenham
3rd attempt at posting in the correct thread.. o_O....


Picked mine up yesterday from Cribbs 80% charge.. WINNING!
Rocket ship on the way home (and I am more than fully conversant with extremely fast cars ;) )
Traffic lights make me grin from ear to ear if I'm in the front of the queue.
Paintwork FLAWLESS (minus some seagull sheeet from the carpark)
Panel gaps and alignment PERFECT.
mudflps / cables bagged in the boot
Does not have passenger lumbar (and don't care as I don't sit there :D)
Not quite as intuitive as I thought it would be and I'm pretty good with tech stuff
advanced AP is a little scary haha and even cruise is a little errrrr this is different/now what is it bloody doing :D:D

Having some big problems with the software though
Keeps crashing when I try to view pages in the operators manual and also crashed when trying to mess with the fan speed :mad:
Also don't seem to have any sort of radio, dab or otherwise, even when connected to phone I can't search songs that are on phone. quite confused ATM
 
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stealie72

Member
Mar 22, 2021
52
46
UK
Had my M3P delivered yesterday visited a supercharger while waiting for the app to connect - quick top up charge for 30 mins no problems - put the car on charge overnight on my home pod point 7kw charger at 90% and now see fully charged but only 279 miles range - is this OK I would of expected over 300 for 90% - does it take time to 'settle down' only have 102 miles on the clock - any advice please?
 

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Reactions: TesslAshanti
Mar 15, 2021
237
423
Essex
3rd attempt at posting in the correct thread.. o_O....


Picked mine up yesterday from Cribbs 80% charge.. WINNING!
Rocket ship on the way home (and I am more than fully conversant with extremely fast cars ;) )
Traffic lights make me grin from ear to ear if I'm in the front of the queue.
Paintwork FLAWLESS (minus some seagull sheeet from the carpark)
Panel gaps and alignment PERFECT.
mudflps / cables bagged in the boot
Does not have passenger lumbar (and don't care as I don't sit there :D)
Not quite as intuitive as I thought it would be and I'm pretty good with tech stuff
advanced AP is a little scary haha and even cruise is a little errrrr this is different/now what is it bloody doing :D:D

Having some big problems with the software though
Keeps crashing when I try to view pages in the operators manual and also crashed when trying to mess with the fan speed :mad:
Also don't seem to have any sort of radio, dab or otherwise, even when connected to phone I can't search songs that are on phone. quite confused ATM
Go into your setting on music and switch the toggle to Radio on , don’t know why it’s off but I had the same issue
 
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Intervention

Member
May 13, 2021
29
65
NH
If somebody asked me 2 years ago, if I'd own an electric car, I would have mocked you probably and just laughed. But after driving a Model 3 Performance in 2020 just before Covid, I knew I had to get one. But, yesterday I finally made the change. I did it NOT to save the environment, I did it because it's simply a better daily driver to me than nearly any other vehicle in its price range.

I sold my 2018 Fiesta ST for a 2021 Tesla Model 3 Long Range Dual Motor. What better to accompany and compliment my 900+whp 03 Cobra, being completely polar opposites."

Wall charger installed and charging at 11kW. Everything is as expected!

Ordered 5/18, Delivered 6/23


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Shot a youtube video of the dat as well for those curious

 

jjrandorin

Moderator, Model 3, Tesla Energy Forums
Nov 28, 2018
10,883
12,605
Riverside Co. CA
Note that there is a separate thread for reporting things like panel gaps or getting issues with the car fixed. This thread will be for pickup experiences, videos, etc.
 

Phades

Member
Jun 17, 2021
41
78
Seattle, WA
I'm picking mine up today! So far every SA I've interacted with has been extremely friendly and helpful. I'd say my overall customer service experience has actually been pretty great. I could complain about the shifting delivery dates, but I think a lot of the anxiety there is just that people are so excited to get their cars. That alone says something about what a fun brand this is.

I do have a question though, how do I verify the SuperCharger credit I should have received for using a referral link?
 

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