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MASTER THREAD: Model 3 HW3 retrofit questions, wait time, issues

Discussion in 'Model 3' started by T3M3T, Jan 9, 2020.

  1. T3M3T

    T3M3T Member

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    Ok so I know there alot questions about HW3. What I have read so far, SC rarely email or text you regarding HW3 retrofit. Unless I am wrong! Look like whenever you bring your car in for service, then they will say your car is eligible. I am not in hurry anything. Just wondering.
     
  2. azred

    azred Active Member

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    Yeah, good questions. Hopefully someone will start posting some info.
     
  3. Wooloomooloo

    Wooloomooloo Member

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    There was a lot of chatter about this in a FB group I am in, and people booked their cars in for tire rotations or fluid checks in the hope of getting HW3, but most of them didn't actually get it.

    I'm HW3 eligible, have a late 2018 Model 3 with HW2.5. I do legitimately need to go for tire rotation in the next few months, and am also still awaiting my spoiler (I kid you not) so I might book in mid-Feb.

    Minor point, but HW3 is now officially called the FSD Computer - some people get funny about it. :rolleyes:
     
  4. ewoodrick

    ewoodrick Well-Known Member

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    Tesla will reach out when they are ready. They have done so to some Model S users.

    Chill
     
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  5. Wooloomooloo

    Wooloomooloo Member

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    Yes dad.
     
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  6. OCR1

    OCR1 Active Member

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    Tesla will assign an FSD computer to your VIN when they determine it's your turn. If this happens, you can possibly speed up the process by scheduling your car for other service like a tire rotation. However, if Tesla has not assigned an FSD computer to your VIN you will not get an upgrade just because you bring the car in for other service.
     
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  7. CharleyBC

    CharleyBC Active Member

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    Hi, mods! Since you made this a sticky thread, how about merging the older ones on the same topic? For example: Pre-2019 HW3 upgrades. They have lots more info. Thanks for keeping us tidy!
     
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  8. stevevets

    stevevets Palindrome

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    A few months ago I tried scheduling an appointment for the retrofit just to see what would happen, and their official response was that they would notify me when it was my turn. So either they'll contact you when it's your turn or that was just a lie to get people to stop asking for it. No way to tell, really. I'll try again in a month or two, or when some better HW3-specific features than visualizations start rolling out.
     
  9. Wooloomooloo

    Wooloomooloo Member

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    They said the same thing about the decal and spoiler on early Model 3 Performance Vehicles. They did not contact me about either - I got the decal when I had to take the car in for a bulging tire and I've never been contacted about the spoiler (15 months later).

    I agree with people who say your VIN gets added to a list for eligibility, but I don't believe they'll randomly call people. Squeaky wheels get the oil - a sad but universally true statement.
     
  10. Knightshade

    Knightshade Well-Known Member

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    What's sad here is everything I've seen suggest this isn't really lying or malice by Tesla- it's incompetence.

    They have phone #, email, and mailing address for every owner.

    It'd be trivial to automatically notify an owner when their VIN goes on the "available" list

    But they lack the basic internal-IT competence to do it.

    (same with the other items you mention or a slew of other service and delivery issues where every single thing that should and easily could be automated is instead done manually and only if you ask often enough to find the tiny % of folks who have any idea how to do it)


    A couple months back they mentioned they're working on totally redoing their internal systems to not be utter crap, but no visible signs of progress so far.
     
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  11. Wooloomooloo

    Wooloomooloo Member

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    Very unfortunately true. My Supercharging status says Pay Per Use, even though I have FUSC and have never been charged. I don't dare ask them to change it in case it breaks something else. :D
     
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  12. C141medic

    C141medic Active Member

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    Absolutely agree. When my vehicle was first ready for pickup, I had some due bill items and was told they’d get me in the same week into the SC to address the issues. Almost two weeks went by without receiving a call or email so I had to call them. I may stop by next month at my local SC just for some recon and coffee;)
     
  13. PoitNarf

    PoitNarf My dog's breath smells like dog food

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    #13 PoitNarf, Jan 10, 2020
    Last edited: Jan 10, 2020
    I’m a pretty low VIN, 72XX. So I have that going for me since it appears that they’re starting with lower VINs first. However at the moment this mainly seems to be the case on the West coast. Being an owner in NJ I’m not sure when to expect them to start the HW3 retrofits around here en masse. Also I purchased FSD after delivery and I don’t recall if the HW3 retrofits so far have been just for those that purchased FSD with the car or if any that bought it post delivery have received retrofits yet. Obviously I think it would be fair for those that purchased FSD as a delivery option to get upgraded first, but as many of us have seen Tesla doesn’t typically work logically like this.
     
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  14. fseir

    fseir Member

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    My VIN is 94xx, delivered late March 2018, and I bought FSD much later, when it was on sale for $2k. I scheduled an appointment on the app for FSD computer upgrade, thinking it would be cancelled, and to my great surprise, I got a call about 5 days later, confirming that they had my computer ready for install. Now I am a little nervous, as I figure I must be one of the first M3s in Hawaii scheduled for upgrade, and there is probably a learning curve for SC’s, as they gain experience. Just wondering if anyone that’s gotten the upgrade has had any problems? New rattles? Damage to interior? Electrical issues?

    Won’t stop me from going through with it... just curious.
     
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  15. Garlan Garner

    Garlan Garner Supporting Member

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    What could possibly be taking so long?
     
  16. Mo City

    Mo City Member

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    Considering how long it will take to install the FSD chip in so many vehicles, seems like they would ramp the process 6-9 months prior to releasing the new feature set. But, sigh, that clearly isn't the plan.
     
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  17. Argyle

    Argyle Member

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    They did mine a few days ago (they being the Hawaii SC) and I haven't had any problems. My settings were maintained and everything, although they warned me that there was a chance that everything got reset. It took roughly a day for them to finish.
     
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  18. fseir

    fseir Member

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    Awesome! Did they give you a loaner for the day? And out of curiosity, did you schedule the appointment yourself, like me, or were you contacted?
     
  19. fseir

    fseir Member

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    Also, did they tell you they’ve been doing these for awhile, or if you were one of the first on island? I assume they’ve been doing the upgrades for models X and S, but yours is the first 3 that I’ve heard of.
     
  20. M3BlueGeorgia

    M3BlueGeorgia Member

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    So far I've only seen a report of one Model 3 getting upgraded and that was pretty much a full day's effort.
    Tesla will have to get that down to an hour or so, otherwise their Service Centers will get swamped once they start upgrading in volume.

    Tesla also have the thorny problem of upgrading AP2 to AP3 on older Model S&X.
     

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