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MASTER THREAD: Model 3 HW3 retrofit questions, wait time, issues

Discussion in 'Model 3' started by T3M3T, Jan 9, 2020.

  1. Pbaker

    Pbaker Supporting Member

    Joined:
    Aug 13, 2016
    Messages:
    90
    Location:
    Rancho Cucamonga, CA
    I had to take my M3LR in for the milling sound on acceleration and high pitched whine while decelerating. They said they will have to order a drive unit so I asked about the FSD upgrade and he checked and said he would order that also and do it is scheduled on Jan 28th!!
     
  2. joefee

    joefee Active Member

    Joined:
    May 29, 2011
    Messages:
    1,290
    Location:
    CA
  3. Argyle

    Argyle Member

    Joined:
    Mar 1, 2018
    Messages:
    28
    Location:
    Honolulu, HI
    I was there getting some work done on our other car when I just thought I'd ask if they were doing the upgrades. I did get a loaner for the day, and I don't recall them ever saying I was the first, so I probably wasn't, haha...
     
    • Helpful x 1
  4. Wooloomooloo

    Wooloomooloo Member

    Joined:
    Jun 29, 2018
    Messages:
    819
    Location:
    Brooklyn, NY
    Ok I swung by my SC today to ask some advice about where to get my safety check, and also mentioned my missing spoiler dom 2018 . Anyway they said my FSD Computer is available and scheduled me in two weeks from now to have it done.

    Anecdotal but it seems the “find an excuse to go in and see” approach can work.
     
    • Like x 1
  5. williamtech814

    Joined:
    Oct 6, 2019
    Messages:
    24
    Location:
    Northeastern Connecticut

    What region? Haven't seen this work in the Northeast yet.
     
  6. Wooloomooloo

    Wooloomooloo Member

    Joined:
    Jun 29, 2018
    Messages:
    819
    Location:
    Brooklyn, NY
    New York.
     
  7. Dasbush121

    Dasbush121 Member

    Joined:
    Oct 14, 2018
    Messages:
    50
    Location:
    Somewhere across the pond
    I'm curious how this is going to work for me. I got stationed in Germany, took my 3 with me and I purchased FSD...
     
    • Disagree x 1
  8. b t c

    b t c Member

    Joined:
    Aug 16, 2018
    Messages:
    31
    Location:
    Austin, TX
    Has anyone in TX (specifically Austin) gotten a Model 3 FSD upgrade yet? I need a tire rotation, but don't want to book until I know they've started them out here in this EV forsaken land...
     
    • Like x 1
  9. Tmoh3

    Tmoh3 Member

    Joined:
    Apr 11, 2019
    Messages:
    49
    Location:
    OC, CA
    Went into SC for a scheduled service and no FSD upgrade available.. :(
     
  10. Zifnab

    Zifnab Member

    Joined:
    Mar 29, 2019
    Messages:
    16
    Location:
    Colorado
    On December 30th, 2019 I tried making an appointment with the Tesla app to get the HW3 retrofit (I'm driving a 2019 model 3, purchased in March of that year). A technician texted me shortly afterwards, this is verbatim:

    This is Tesla Service reaching out regarding your upcoming service appointment for upgrading the autopilot computer in your Tesla. Unfortunately the new 3.0 FSD Hardware is currently unavailable. You will receive an email notification when your computer is ready to be replaced (approximately 2 to 3 months from now, maybe sooner) for the full self-driving upgrade. At this time we will need to cancel your appointment unless you have any additional concerns.
    I did purchase the full self driving option when I bought the car. So I'll see if that 2 to 3 months is an accurate estimate.

    I live in Colorado, FWIW.
     
    • Like x 2
  11. Ezri10

    Ezri10 Member

    Joined:
    Aug 13, 2018
    Messages:
    101
    Location:
    New Jersey
    My car is in SC right now, after couple hours for the hardware installation since it was their 1st Model 3 FSD upgrade, they spent long time during which I’ve got a notification that a software update installed, I’ve been told that the update failed, and after resetting the download of the 1st out of the 3 updates needed is very slow and hopefully will be ready in the morning.

    After raising concern maybe the hardware is not good, they said that they checked and the problem was that the software didn’t communicate/ matched the software.

    Had to leave my car and got Uber credit to get home.

    Anyone has an experience that might help me feel better about getting the car back in the morning?
     
  12. fseir

    fseir Member

    Joined:
    May 1, 2016
    Messages:
    663
    Location:
    Honolulu
    Dropped my Mar 2018 model 3 (VIN 94xx) off on 1/20, and picked it up on 1/21, with HW3.0. Some initial observations:
    • Except for recognizing my phone as a key, everything else was reset (car name, driver profiles, all settings, homelink, Bluetooth, WiFi, etc).
    • No noticeable damage, no new creaks or rattles (something I was worried about).
    • The maps had reset to the default non-satellite view, which actually looks really clean and minimalistic. I’d been using the satellite view for so long, I had forgotten what the regular map looked like during the daytime, and I think I prefer it!
    • Autopilot had to be recalibrated. While I could see cones right away, after turning the FSD visualization preview on, I had to wait until calibration was complete before I could see traffic lights, lane arrows, stop signs, trash cans, etc.
    • Traffic light color is really hard to see! It’s way too small and dim.
    • May be my imagination, but autosteer seems better at centering in the lane. Will take more testing to confirm.
    • Sentry mode is glitching out. I had 69 sentry events (maybe one of Elon’s Easter eggs?) at work today, and when I reviewed them, I could see my headlights flashing but nothing on camera to indicate a trigger. I’m going to reboot and see if this continues, and if it does, I may need to return to the SC.
    • While I was there, they installed my trunk garnish (no charge), and replaced the fabric lining on my A-pillar, which had poor fitment on early model 3s. Also did the service bulletin pin replacement on my charge port.
    • Overall good experience with the Honolulu SC this go around. No Tesla loaners available, but they gave me an enterprise rental for the day.
     
    • Informative x 4
    • Like x 2
    • Helpful x 1
  13. Ezri10

    Ezri10 Member

    Joined:
    Aug 13, 2018
    Messages:
    101
    Location:
    New Jersey
    They’ve found a loose connection and now all is good
     
    • Like x 2
  14. stayfocus18

    stayfocus18 Member

    Joined:
    Apr 1, 2016
    Messages:
    157
    Location:
    NYC
    Got my car back yesterday from HW3 upgrade
    requested through the app and got scheduled 3 days later.
     
    • Like x 1
  15. stayfocus18

    stayfocus18 Member

    Joined:
    Apr 1, 2016
    Messages:
    157
    Location:
    NYC
    One thing i noticed right away is the backup camera looks a lot different... I dont know if the new settings for the backup cam or they actually changed it but i Can see license plates super clear. And it took 1 day to complete the upgrade.
     
    • Like x 2
    • Informative x 1
  16. Ezri10

    Ezri10 Member

    Joined:
    Aug 13, 2018
    Messages:
    101
    Location:
    New Jersey
    2nd that.
     
    • Informative x 1
  17. reedog117

    reedog117 Member

    Joined:
    Aug 29, 2019
    Messages:
    19
    Location:
    VA
    0003xx VIN - got the upgrade 2nd week of January. I'm the second owner of the car (bought used from Tesla late September 2019) and had the upgrade done in Tysons Corner, VA.
     
    • Informative x 1
  18. golfcart

    golfcart Member

    Joined:
    Dec 16, 2019
    Messages:
    270
    Location:
    The 757
    The manager at the local service center told me that they would contact me to schedule my HW3 upgrade in the next few weeks. He expected it to take about half a day. My car was delivered in September 2018 according to the records.
     
  19. fseir

    fseir Member

    Joined:
    May 1, 2016
    Messages:
    663
    Location:
    Honolulu
    Concur, during the day, the backup camera looks higher resolution. At night, however, it’s MUCH darker. I’m sure they’ll fix that eventually.

    I continue to be impressed with autosteer’s lane keeping on HW 3.0. It seems noticeably better at staying centered than before the upgrade. Wasn’t expecting that.

    Also, the traffic light dimness that I reported above, seems to be a night mode issue. During the day, the colored lights show up much better.
     
    • Like x 1
  20. Ezri10

    Ezri10 Member

    Joined:
    Aug 13, 2018
    Messages:
    101
    Location:
    New Jersey
    Camera darker at night, but in a good way! Looks fantastically clear
     

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