TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC
  1. TMC is currently READ ONLY.
    Click here for more info.

MASTER THREAD: Model 3 HW3 retrofit questions, wait time, issues

Discussion in 'Model 3' started by T3M3T, Jan 9, 2020.

  1. Chris350

    Chris350 Member

    Joined:
    Aug 17, 2017
    Messages:
    463
    Location:
    Jupiter, Fla
    Make an appointment for 1/29.....

    Need to have a few things done... tires...wipers.... range issue.... and requested the retrofit to HW3...

    We will see if that comes through...

    VIN # 25XXX
     
  2. artsci

    artsci Sponsor

    Joined:
    May 10, 2012
    Messages:
    6,245
    Location:
    Timonium, Maryland
    My service center (Owings Mills, MD) emailed me to let me know that the retrofit was available and I should make an appointment to have it done. It's set for Feb 2.
     
    • Informative x 2
    • Like x 1
    • Love x 1
  3. PoitNarf

    PoitNarf My dog's breath smells like dog food

    Joined:
    Jun 7, 2016
    Messages:
    2,860
    Location:
    NJ
    What’s your VIN range?
     
    • Disagree x 1
  4. jkoya

    jkoya NA2 NSX

    Joined:
    Nov 21, 2018
    Messages:
    3,626
    Location:
    Northern CA
    Glad to hear you are getting good communication from your SC. Rocklin, CA already told me they will not contact me....
     
  5. fseir

    fseir Member

    Joined:
    May 1, 2016
    Messages:
    663
    Location:
    Honolulu
    My post HW 3.0 sentry mode problem persisted, in spite of reboot. Had 106 phantom events at work today and when I approached the car, I could see the HAL sentry mode screen flickering on, even from a distance, and without anyone near the car. Tried a complete power down tonight and will test again. If this doesn’t solve it, I guess it’s back to the SC :(
     
  6. clmason

    clmason Member

    Joined:
    Sep 29, 2011
    Messages:
    600
    Location:
    San Diego
    Had my 3 in for service this week, vin 26XX and was blessed with a FSD computer upgrade. Very pleased!
     
    • Like x 1
  7. supervelous

    supervelous New Member

    Joined:
    Jan 26, 2020
    Messages:
    2
    Location:
    CT
    I just had my retrofit completed (Milford, CT) and turned on Sentry last night from the app. Since then until I picked it up today my car had 39 sentry mode alerts. And it was sitting in the parking lot while Tesla was closed until about noon today. So worried I may have same issue. Let me know what you find out.
     
  8. fseir

    fseir Member

    Joined:
    May 1, 2016
    Messages:
    663
    Location:
    Honolulu
    Will do. Unfortunately, the earliest I can return is February 17, so I may just have to live with this for now. Thankfully, all the phantom events don’t seem to negatively drain my battery that much, but it makes reviewing the videos for true events, extremely difficult. For now, I’m only going to review the videos if I see visible damage on the car.

    Hope yours turns out to just be Tesla employees (security guard, maybe?) walking past your car on the lot. If you watch your videos and don’t see any triggers, however, let us know, as this could indicate a more widespread problem.
     
  9. Ezri10

    Ezri10 Member

    Joined:
    Aug 13, 2018
    Messages:
    101
    Location:
    New Jersey
    Same story here
     
  10. b t c

    b t c Member

    Joined:
    Aug 16, 2018
    Messages:
    31
    Location:
    Austin, TX
    I've cracked the secret to getting the upgrade before you get the call. If you have a Model 3 with a sub-150k VIN and you've paid for FSD, chances are good that there is an internal service bulletin on your car for the upgrade. That said, calling and asking for it, or booking a service appt and asking for it won't work. You'll get auto-rejected by a rep who won't even check your VIN. To have them check for the service bulletin, you need to book an in-shop service appointment (mobile appointments won't work) for something unrelated. Ex: battery range concerns + motor efficiency issues, tire rotation, etc. While booking it, in the text box, also ask that they take care of any outstanding service bulletin's on your VIN. No need to mention HW3. The tech confirming your booking will check your VIN, confirm it's got the internal bulletin (which I'm pretty sure any vehicle in the mid 100k's at least right now should have), and will go ahead and confirm you for the upgrade on the earliest date that they can secure you one of the FSD computers at the service location (or the earliest date they can ship them one for you). They're trying to knock these out while they work on other issues with cars coming in anyway as a way to minimize service visits. They are calling some people (super early VINs, & Model S+X's), but if you don't want to wait for the call, this is the trick to getting it. Just remember... asking directly or booking a mobile serviceable issue won't work as that team won't check your service bulletins.
     
    • Like x 2
    • Informative x 1
  11. Chewy3

    Chewy3 If MacGvyer had a beard

    Joined:
    Apr 30, 2016
    Messages:
    355
    Location:
    San Diego
    Got mine installed, along with the charging pin bulletin.

    Took 3 days
    Rolled my firmware back to 2019.32.2 + old maps :confused: haven't been able to see/use any FSD features. Requested new firmware in app, which they pushed within a few hours....
     
  12. fseir

    fseir Member

    Joined:
    May 1, 2016
    Messages:
    663
    Location:
    Honolulu
    Wait, are you saying that you are also getting the phantom sentry events?
     
  13. insaneoctane

    insaneoctane Active Member

    Joined:
    Apr 6, 2016
    Messages:
    3,354
    Location:
    Southern California
    Anyone who got FSD computer installed lose their "lifetime" kWh readings (if you set one up that way)??
     
  14. Garlan Garner

    Garlan Garner Banned

    Joined:
    Mar 31, 2016
    Messages:
    11,351
    Location:
    Chicagoland
    I had my car scheduled this morning to get my horn replaced - as it goes out every 4 months.

    Anyway.....they asked me if I wanted my HW3 computer installed today. I said sure. They added 2.5 hours to the repair and its currently at the SC as I type.

    I really really really really really hope HW3 doesn't cause any problems.
     
    • Like x 2
  15. Garlan Garner

    Garlan Garner Banned

    Joined:
    Mar 31, 2016
    Messages:
    11,351
    Location:
    Chicagoland
    UPDATE: HW3

    I dropped the car off at 8AM. Its now 12:30

    No call. hmmmm
     
  16. Nelson

    Nelson Member

    Joined:
    Oct 28, 2016
    Messages:
    50
    Location:
    New Jersey

    Exact situation here, have an appointment to fix my horn - 2nd time it has gone out, just makes a meep meep road runner sound now. Also requested HW3 upgrade and scheduled for 2/7. Now if I can only get rid of the rattles coming from what sounds like the rear doors....
     
  17. Garlan Garner

    Garlan Garner Banned

    Joined:
    Mar 31, 2016
    Messages:
    11,351
    Location:
    Chicagoland
    Very interesting. Yep - we have the exact same problem.

    Good luck to you. I don't seem to be having it right now.
     
  18. Garlan Garner

    Garlan Garner Banned

    Joined:
    Mar 31, 2016
    Messages:
    11,351
    Location:
    Chicagoland
    Dropped off at 8AM......

    Its now 3PM. Still no call or anything.

    I suppose I will have to go there because they aren't going to call me.
     
  19. PoitNarf

    PoitNarf My dog's breath smells like dog food

    Joined:
    Jun 7, 2016
    Messages:
    2,860
    Location:
    NJ
    This is eerily familiar to what I ran into the last time I dropped off my 3 for a service appointment. I received no communication from service center staff about the status of my car and it took several calls to them before someone finally picked up. I didn't want to hold onto the ICE loaner they gave me for a second day so I ended up leaving work early so I could get to the service center in time before they closed. They really need to work on their communication when they're working on customer cars. Good luck Garlan!
     
    • Disagree x 1
  20. Chris350

    Chris350 Member

    Joined:
    Aug 17, 2017
    Messages:
    463
    Location:
    Jupiter, Fla
    Well.... As I mention earlier in this thread... I made a SC appointment for 1/29 to get new tires (fronts) / New wipers / address a ticking sound when the AC starts up / and a check of the range issue I have experienced since having the rear drive unit replaced...

    I had also requested the retrofit to HW 3... I made this appointment about 14 days ago...

    This morning, I got this from Tesla -

    Good morning this is Tesla W.P.B, the part needed to address your concern will not arrive in time for your appointment. We will need to cancel your appointment and reschedule you once it comes in.

    When I responded as to what part they were referring to and an estimate date to reschedule, I got no response...

    So, I guess it could be anything..... But I wonder....
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC