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MASTER THREAD: Model 3 HW3 retrofit questions, wait time, issues

Discussion in 'Model 3' started by T3M3T, Jan 9, 2020.

  1. TomT

    TomT Technical Maven

    Joined:
    Mar 24, 2014
    Messages:
    427
    Location:
    NE Georgia
    The communications at the Alpharetta, Georgia SC is beyond terrible. You can leave a message on any one of their extensions and you will never get a call back. Ever! And they never respond to emails.

    When I was in to get a part last week (which they also failed to let me know had come in), the service guy said that the best way to get a response from them for anything is to use the the schedule a service appointment on the app, select other, and then tell them what you want. THAT will get a response.

    Great car, worst customer service on the planet!
     
  2. 1deepthink

    1deepthink Member

    Joined:
    Jul 31, 2018
    Messages:
    184
    Location:
    Salt Lake City
    Sorry if this is off topic to the main thread, but you mention a ticking sounds with the AC. Is that on the left side of the driver side air vent by chance and does it go away in a couple of minutes?
     
  3. arghx7

    arghx7 Member

    Joined:
    Aug 6, 2019
    Messages:
    452
    Location:
    Michigan
    I suspect Tesla has some kind of internal metric on how many tickets the service centers process/respond to, so they actually have an incentive to respond to those. Maybe it impacts somebody's bonus. Phone calls and emails are probably not tracked.

    Unfortunately Tesla isn't the only business these days where the best way to get anything done is to go visit them in person. Nobody wants to pay staff just to answer phones.
     
  4. insaneoctane

    insaneoctane Active Member

    Joined:
    Apr 6, 2016
    Messages:
    3,354
    Location:
    Southern California
    Just informed that my service appointment this Friday will include them replacing my AP computer...."We will also be upgrading your computer to Hardware 3 to be ready for Full Self Driving"
     
    • Like x 1
  5. PoitNarf

    PoitNarf My dog's breath smells like dog food

    Joined:
    Jun 7, 2016
    Messages:
    2,860
    Location:
    NJ
    I scheduled a service appointment for the 2 year regular maintenance on the brakes as mentioned in the owners manual. While it's there I'm going to inquire about the HW3 retrofit. My VIN is in the low 7000s so I'm guessing my car should be on the upgrade list.
     
    • Disagree x 1
  6. Garlan Garner

    Garlan Garner Banned

    Joined:
    Mar 31, 2016
    Messages:
    11,351
    Location:
    Chicagoland
    Horray…...I just got HW3.

    It took 2 days, however its installed now.

    I see the cones, stop signs, signal lights and direction arrows on the ground.
     
    • Like x 8
  7. adhoc

    adhoc Member

    Joined:
    Jan 24, 2017
    Messages:
    692
    Location:
    SoCal
    which service center in san diego?
    help me out here, was your service
    issue a minor one? just spit ballin'!
     
  8. clmason

    clmason Member

    Joined:
    Sep 29, 2011
    Messages:
    600
    Location:
    San Diego
    Kearny Mesa service center. I brought my 3 in a 24 month service.
     
  9. PoitNarf

    PoitNarf My dog's breath smells like dog food

    Joined:
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    Messages:
    2,860
    Location:
    NJ
    During the earnings call happening now there was a retail investor question about FSD feature complete progress and the HW3 retrofits. Unfortunately Elon did not address the HW3 retrofits part of the question. Maybe one of the institutional investor questions will touch on it.
     
    • Disagree x 1
  10. Knightshade

    Knightshade Well-Known Member

    Joined:
    Jul 31, 2017
    Messages:
    11,085
    Location:
    NC
    He also made a point of adding, while saying he's thinking "a few months" for feature complete, that feature complete just means "a non zero chance of it working- not that it will work well"

    So I continue to be in no hurry for my HW3 upgrade- I'll take a later revision after the SCs have a lot of experience with the swaps.
     
    • Like x 6
  11. adhoc

    adhoc Member

    Joined:
    Jan 24, 2017
    Messages:
    692
    Location:
    SoCal
    thx!

    p.s. what's a 24 month service? <jk>
     
  12. Chris350

    Chris350 Member

    Joined:
    Aug 17, 2017
    Messages:
    463
    Location:
    Jupiter, Fla
    No... Mine is somewhere around the air vent behind the screen...

    It appears to be the same sound I got in my Acura which ended up being a plastic cog that was going bad. This cog was responsible for opening and closing the vent between "fresh air" and "recirculate".
     
  13. jsrawa

    jsrawa Active Member

    Joined:
    Apr 11, 2016
    Messages:
    1,083
    Location:
    Colorado
    I have to agree here, I don’t need to see more visualizations at this point. I’ll wait it out until they have done it a thousand times and like you said, maybe issue a new revision.
     
  14. chinnam3

    chinnam3 Member

    Joined:
    Apr 26, 2018
    Messages:
    328
    Location:
    Bellevue
    Any one from Seattle Area got HW3 upgrade done?

    I scheduled an appointment, but got a message from Tesla Service saying "Hardware 3 retrofits are being shipped to us in waves for specific customers in queue and yours is not currently available. Once we receive yours you will be contacted to schedule installation. Feel free contact us in coming months"

    So, I asked him what is the criteria for being in queue. But response was generic saying " They are being shipped in waves for specific VINs and we receive them when we receive them. This is only first wave so many vehicles left to get to".

    My M3 is from Early May 2018, and I saw many with much later Vins/build dates getting these HW3 upgrades. I am not sure if this is depending on Market area/location.

    Thanks
     
    • Like x 1
    • Disagree x 1
  15. Jackl1956

    Jackl1956 Active Member

    Joined:
    May 11, 2013
    Messages:
    1,782
    Location:
    Los Angeles
    Dropped my car off at 11 am for HW3. The customer service representative explained it would take until tomorrow. I’ll report back.
     
  16. wtwieder

    wtwieder Member

    Joined:
    Jul 26, 2018
    Messages:
    196
    Location:
    Beachwood, Ohio
    I just stopped by my Tesla SC today to see if my M3 was on the list. Yay! It was. An appointment is scheduled in 2 weeks just to have the HW3 retrofit done. However, the service manager warned me that they are having trouble getting the software downloaded onto the new hardware. Although it takes only 45 min to install the hardware, he said it has sometimes taken a couple of days to get the software loaded. Engineering is working on the problem to make this go more smoothly, but just in case they don't have this figured out in 2 weeks, they have reserved a loaner for me.
     
  17. stayfocus18

    stayfocus18 Member

    Joined:
    Apr 1, 2016
    Messages:
    157
    Location:
    NYC
    \

    This is false.... I literally requested my upgrade through the app and they got back to me and scheduled me in a few days.
     
  18. Kitkit201

    Kitkit201 Member

    Joined:
    Apr 21, 2018
    Messages:
    10
    Location:
    Bay Area, CA
    Had my HW 3.0 upgrade done at the Fremont SC. Dropped it off at 11am. They first said it’ll take next day but then called me back later and said it was done around 4pm.
     
  19. jsrawa

    jsrawa Active Member

    Joined:
    Apr 11, 2016
    Messages:
    1,083
    Location:
    Colorado
    I’m in Colorado too. The number of Tesla’s here and our lack of SCs despite the high number of vehicles makes me fear it will be a long time. The SCs here serve the tri state area or larger based on my convo last time I was there. To be fair the new Superior SC will help.
     
  20. jkoya

    jkoya NA2 NSX

    Joined:
    Nov 21, 2018
    Messages:
    3,626
    Location:
    Northern CA
    Nice ! When did you take delivery ?
     

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