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MASTER THREAD: Model 3 HW3 retrofit questions, wait time, issues

Discussion in 'Model 3' started by T3M3T, Jan 9, 2020.

  1. RayK

    RayK Active Member

    Joined:
    Apr 5, 2016
    Messages:
    1,715
    Location:
    San Jose, CA
    From reading this thread over the last couple of months, your estimate of the time it takes for the HW3 upgrade seems to be accurate. In my case, 90 minutes in my driveway. Assuming nothing goes wrong and they don't do a map upgrade and test drive, I'd say the average time is just over an hour of actual work. If the car is taken to a service center, the time will probably expand some due to interruptions and delays in communications.
     
    • Like x 1
  2. st_o_p

    st_o_p Member

    Joined:
    Mar 26, 2019
    Messages:
    56
    Location:
    NYC metro
    So my upgrade was done couple days back. Went pretty smoothly, the technician was super nice.

    Not sure how long it took - about 2 hours, but I wasn't paying attention to exact time. He said my car went very easy while the car he did right before was a lot more difficult; don't know why, build date maybe.

    I ask him to preserve my settings and he mostly did. I had to reset the WiFi which was no big deal. He recalibrated the windows afterwards so I had no issue with those. He tried to preserve the HomeLink settings - and it was still on the screen afterwards however it wasn't working. I had to delete and re-create it in order to make it work. (Someone just posted on reddit that they need to do a special upgrade for HomeLink after installing HW3 or it doesn't work at all. I guess my guy did that cause it worked after I re-added). I believe all other settings were preserved, not 100% sure.
     
  3. GoingVerde

    GoingVerde Member

    Joined:
    Apr 11, 2016
    Messages:
    59
    Location:
    TT
    Just over 2 hours in my garage.
     
    • Like x 1
  4. thurber

    thurber Member

    Joined:
    May 5, 2019
    Messages:
    13
    Location:
    FL
    Kudos to the Dania Beach Service Center for the mobile upgrade to FSD for my 2019 Model 3. The whole experience was first rate and nearly flawless. I was really impressed. When they arrived I commented that I was surprised to be able to do this at my house, and they told me this was their first mobile installation. I was worried about being the guinea pig, but everything went smoothly. Here are the details in case anyone is interested. The picture of the new HW isn't great, but thought I'd post anyhow.

    - Scheduled via app July 2 (see Full Self-Driving Computer Installations).
    - Earliest date was July 22 for mobile service.
    - Received followup texts on July 3 and 15.
    - Received emails about every 4 days regarding the status of parts ordered.
    - Received a text on morning of the install regarding weather since it was raining.
    - Technician called me 30 minutes before arriving and arrived within the scheduled time window.
    - Received a text when they pulled up and another once they left.
    - Took them 1 hour 25 minutes.
    - There were 2 people originally (wearing masks) and another in second vehicle showed up later for some reason.
    - All settings were saved except for Bluetooth and Homelink.
    - The technician texted me later that day to tell me that I may have to reprogram the Bluetooth and Homelink (since she had told me they were able to save all settings).
    - They also replaced coolant as mine was low and the computer needs it. There was a puddle on the floor after they left, but no big deal. I actually texted the service center and the technician (since I didn't know at the time why it was there). Both responded promptly and explained what it was for and that it must have spilled.

    After less then stellar experiences on initial vehicle delivery and a couple other service center experiences (mainly filthy loaner cars inside and out), this was finally the type of service I'd expect from Tesla. Oh and the new FSD features are pretty cool too!
    FSD_HW3.jpg
     

    Attached Files:

    • Informative x 1
  5. zman222

    zman222 Member

    Joined:
    Jun 13, 2020
    Messages:
    29
    Location:
    Long ISland
    Just got my HW3 installed on 7/21 on Long Island, NY..... Plainview SC. No drama or issues. Just had to reconnect my WIFI.
     
    • Like x 1
  6. mnevar

    mnevar Member

    Joined:
    Sep 13, 2018
    Messages:
    82
    Location:
    New Jersey
    I had an appointment in Princeton back in April. They didn't have the confirmed loaner for me and there was nowhere to wait, so I told them I would reschedule. I now have a confirmed mobile visit for Tuesday, August 4th. It's been confirmed for 10 days. Just mentioning it because I haven't heard of anyone in my area getting a mobile service appointment for FSD computer.
     
  7. Skunis

    Skunis Member

    Joined:
    Apr 27, 2019
    Messages:
    171
    Location:
    New Jersey
    I got mine done at Princeton in June and they were not doing mobile service back then. My guess is they are slowly rolling out to all areas.
     
  8. camthehombre

    camthehombre Member

    Joined:
    Jan 25, 2018
    Messages:
    341
    Location:
    Spanish Fork, UT
    Mobile Service came out for install this morning. Arrived 15 minutes early and got right to work. Took just under 2 hours start to finish. Now I get to anxiously wait to get off work to try it out. He said everything transferred over except sometimes Bluetooth and wifi don’t transfer correctly. 04/2018 build
     
  9. jsrawa

    jsrawa Active Member

    Joined:
    Apr 11, 2016
    Messages:
    1,071
    Location:
    Colorado
    Looks like the majority of upgrades are now retaining settings etc... Bummed that I lost my lifetime odometer but happy to have the upgrade.
     
  10. Kentrock1

    Kentrock1 Member

    Joined:
    Oct 4, 2018
    Messages:
    40
    Location:
    Hamilton NJ
    Wait, what, You lost your lifetime odometer reading?!
     
  11. Kentrock1

    Kentrock1 Member

    Joined:
    Oct 4, 2018
    Messages:
    40
    Location:
    Hamilton NJ
    I had mine done in Princeton in July. At the time they were offering it via mobile.
     
    • Helpful x 1
  12. RayK

    RayK Active Member

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    Location:
    San Jose, CA
    I believe what @jsrawa means is that service reset one, or both, of the trip odometers that reflected the lifetime (total) odometer. Not the main odometer which can't (shouldn't) be reset.
     
    • Like x 1
  13. zman222

    zman222 Member

    Joined:
    Jun 13, 2020
    Messages:
    29
    Location:
    Long ISland
    Yeah, that would be against the law. Only trip odometer is or can be lost after the upgrade.
     
  14. mnevar

    mnevar Member

    Joined:
    Sep 13, 2018
    Messages:
    82
    Location:
    New Jersey
    Just checked my appointment in the app and it has changed from the 4th to the 7th. I got no other notice of this change.
     
  15. jroydog

    jroydog Member

    Joined:
    Sep 11, 2018
    Messages:
    71
    Location:
    Virginia
    Had upgrade done today by mobile tech (Tysons, VA SC) at my house after ordering a year ago almost to the day. Took about an hour and he also replaced a taillight. All settings were retained except for wifi and bluetooth AFAICT. I found the glovebox dampener not working after tech left so he's coming back later to fix that. Software update 28.6 was also installed but is still also showing as downloading. Hoping it clears after staying reconnected to wifi for a while.
     
  16. mnevar

    mnevar Member

    Joined:
    Sep 13, 2018
    Messages:
    82
    Location:
    New Jersey
    Mobile tech just left. Job took 1:10. He retained all settings except for wifi password and phone pairing. He also put on my badge and did the charge door pin replacement.
     
  17. Tyme Traveller

    Joined:
    May 22, 2018
    Messages:
    11
    Location:
    USA
    The technician said the camera calibration is quicker if you drive faster speeds. So, I drove about 8 miles on the interstate possibly exceeding the lawful speed limit. The calibration progress indicator is a blue circle around the autopilot steering wheel icon located on the upper left of the screen, below the speed indicator. My interstate driving took the indicator to about 80%. The remainder of my diving was 45-60 m.p.h. The blue circle was complete after 14 miles and I got a beep and message on the screen saying the calibration was complete.
    Once the calibration is complete you need to go to the main menu, select Autopilot, then enable “Traffic Light and Stop Sign Visualization Preview (Beta)” as well as “ Full Self-Driving Visualization Preview (Beta)” You will need to select “Yes” on the dialog box that includes the statement “ Visualizations are not a substitute for an attentive driver and will not stop the car.” This statement is for software version 2020.28.6 and earlier. Some people in the early release program (with newer versions) may not have that statement.
     
  18. mc2002tii

    mc2002tii Supporting Member

    Joined:
    Apr 16, 2018
    Messages:
    34
    Location:
    Maryland
    Just got mine installed by mobile service this morning in Maryland. It took about 1h15 and just needed wifi and the garage door opener set back up. It looks like the computers come with the latest map already installed now because 2020.12 was already there. I did the calibration drive and got in my first auto stop at a red light before I got home.
     
  19. TomT

    TomT Technical Maven

    Joined:
    Mar 24, 2014
    Messages:
    380
    Location:
    NE Georgia
    Depending on the build date, some older cars also require wiring harness work which takes longer...

     
  20. boriszima

    boriszima Member

    Joined:
    Jul 12, 2018
    Messages:
    646
    Location:
    Los Angeles
    I set appointment about 2 months ago, every week i get an email saying my part is backlogged. Still waiting here in Los Angeles, CA for HW3 part.
     

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