Here’s my story. I am at our vacation condo in the Palm Springs area but our home is in the Portland Or area. I used the app to make an appointment and all went well at first. But because our internet had gone out while we were away, the tech tried to use his phone to download the update. It went very slow and while that was happening, I managed to get WiFi working so we switched to that but it was still very slow. Eventually the tech had to leave but said he would monitor the download and get back to me. Didn’t hear anything and the next day went to the car and found it was dead. Ended up getting towed to the local service center and haven’t heard a peep after 4 days and counting. Now the reason I did not hear from the tech was that he called my home phone (the number in my profile) rather than my cell (which he had used to contact me for the appointment.) Apparently, since I did not know to go to the car to finish the install, the 12V ran dead. Seem odd that the 12V would not be charged just because it was waiting for a button to be pressed. Naturally, I tried to contact service but no one answers the phone and a message left requesting an update was ignored. BTW, the WiFi is key to the whole thing. My cable modem/router died while we were away so I got a pair from Spectrum. However it was impossible to change the name/password (spent couple of hours chatting with them.) To get to the garage I have to use a range extender but that was set for the old name/password. I eventually was able to get it to use the new name by doing a paper clip poke. So, if our internet hadn’t gone out or if the new router worked properly or if the tech had used my cell number (or had stayed until the download had finished), I would still have a car. And, yes, my profile now shows my cell. Oh, one more thing. I believe the tow truck driver, in a hurry to get rid of the dialog on the screen asking to complete the install, hit the button to do it. Of course the 12V was just on his jumper and the battery probably went dead again in the midst of the install.