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I have mobile service coming out on the 21st to replace the passenger seat back (the plastic black part) as it has a scratch on it that looks buffed out. Didn’t notice in the light we were in when I took delivery but on a sunny day, can see it plain as day. So, I got a 0.00 charge so far to replace. I did send another message showing the seat and they said to show the tech when they are doing the other service. Since showing Erik on YT live stream and showing the SC via message, I have another HUGE one showing up. This seat bottom is for sure a dud. Hope they replace it quickly UGH.
New guy here with a '21 3LR w/white seats and about 1500mi (27 days of ownership). I wear black every day so I too was worried about dye transfer. The delivery assistant told me that "it's not an issue" So I sprung for it. So far no hat-stains, seatbelt stains, or other major issues besides the "stretch marks" on the lower outboard bolster. After reading every post on this thread, I hit the seats with the recommended 91% alcohol and a white towel and it cleaned up the "stretch marks", a bunch of handprints that I noticed on delivery, and slight overall soiling on the driver's seat that wasn't even really visible until I cleaned a section of the seat as a test.
TLDR: After 1500 miles, my white interior cleaned up like-new w/91% alcohol, even though I wear black every day. It looks like it WILL however be more maintenance than black. Duh!
Fingers crossed for the both of us, my luck with Tesla service hasn’t been the best but it’s 2021 so I’m remaining hopeful!
View attachment 629815 Even though they ordered the part for me before the visit they say it’s normal wear and tear for 5k miles. I asked how much for the bottom seat and was quoted $440 or $520 installed to replace out of warranty.
Also, it looks the same after “cleaning” and Jared agreed he wish he could have approved it, but higher up the chain didn’t approve.
You know, those seats look perfectly made, meaning the creases were not caused by improperly stitched seat cover. But yes, they shouldn't mark so soon; at least real leather on a (harder) non-Tesla car wouldn't. So the material is creasing when occupant weight is placed on the seat. My take is Tesla's cushy seats obviously deform more than regular seats under weight, meaning their weight limit to avoid such creases is less. I'm not going to ask Jaenonymous for occupant weight ( ), but if it's on the heavy side, at least that would be a logical (even if not acceptable) explanation why it happened. My car has almost 2K miles, and seats still look perfect, but we're on the light side (compared to most Americans. Ha ha), at 165 and 130 lbs.
At any rate, those crease marks don't look bad at all IMO, and as picky as I am, I wouldn't do anything about them. I had issues with passenger airbag sensors several times in the past, and the seat covers were never even close to factory fit after that. So no way I'd do anything to those seats, since they look perfectly made, and doesn't look like a material defect either, so a new cover would probably look the same after another 1,500 miles anyway. But good luck with the fix; hope you're not disappointed at the new cover fit. I even had professional upholstery shops redo the seat covers on my new cars with defective airbag sensors, and still couldn't come close to match factory fit. Oh, and when I demanded a new seat one time, the freaking leather tone was different, and my wife was even more upset with that than the floppy fit, so I traded it in for a different car, since dealer couldn't do anything else about it.
I researched and tried nearly every solution from this forum for cleaning the white seats, and had no luck. None of these solutions even made a little bit of change.
From least to most abrasive:
1) Dawn dish soap
2) Baby wipes
3) 91% IPA
4) Diluted and concentrated degreaser
5) Magic eraser
When I took my vehicle to the Tesla Service Center (for unrelated reasons), I asked the Service Advisor to try to clean it off with whatever they use at the shop. Apparently they use a high-quality upholstery cleaner that works well. Unfortunately that did not work at all in my case, and they tried a few other solutions as well.
I was told by the Service Advisor that at this point the only solution is to replace the front passenger seat assembly, the entire thing including power electronics. Unfortunately, they don't have a way to replace just the seating areas. The cost for this for the front passenger white seat is $1870 (seat assembly) + $68.25 (labor) for a total of $1938.25.
Warranty Limitations
This New Vehicle Limited Warranty does not cover any vehicle damage or malfunction directly or indirectly caused by, due to or resulting from normal wear or deterioration, abuse, misuse, negligence, accident, improper maintenance, operation, storage or transport, including, but not limited to, any of the following:
- Normal wear or deterioration, including, but not limited to, seat, trim and upholstery discoloration, punctures, tears, depressions, wrinkling abrasions or other deformations, paint and glass stone chips, and similar items;
I have some stains/marks on my Model Y white seats which occurred less than 1 month into ownership.
I created a separate post in the MY Interior page : Impossible to Remove Stain/Mark on White Seats (photos are attached to that thread)
My stains are similar to the original poster's "hat stain". Now that I found this thread, I'm going to cross port a bit from that thread into here.
Short summary:
From what I see in this thread, some folks are successful fairly easily in getting Tesla to replace their entire seat under warranty due to the stain, since they claim the seat to be fairly "stain resistant". Is there any special keyword or something that can be used to trigger warranty replacement? Or is it case-by-case basis after inspection?
From the Tesla New Vehicle Limited Warranty document (page 8):
I'm currently working with a local auto upholstery shop to re-dye and blend the seat bottom in white to cover the stains. Unfortunately the shop is unable to find a matching white dye, since the Tesla white is some special Ultra White that Tesla is not currently selling to the public. They can try another white, but they warned me that the color might be off. I'll update if the shop is able to find a supplier for the Tesla Ultra White dye.
I ended up replacing my Ultra White seat cover with an aftermarket white cover out of pocket. See my follow-up post here.I have some stains/marks on my Model Y white seats which occurred less than 1 month into ownership.
I created a separate post in the MY Interior page : Impossible to Remove Stain/Mark on White Seats (photos are attached to that thread)
My stains are similar to the original poster's "hat stain". Now that I found this thread, I'm going to cross port a bit from that thread into here.
Short summary:
From what I see in this thread, some folks are successful fairly easily in getting Tesla to replace their entire seat under warranty due to the stain, since they claim the seat to be fairly "stain resistant". Is there any special keyword or something that can be used to trigger warranty replacement? Or is it case-by-case basis after inspection?
From the Tesla New Vehicle Limited Warranty document (page 8):
I'm currently working with a local auto upholstery shop to re-dye and blend the seat bottom in white to cover the stains. Unfortunately the shop is unable to find a matching white dye, since the Tesla white is some special Ultra White that Tesla is not currently selling to the public. They can try another white, but they warned me that the color might be off. I'll update if the shop is able to find a supplier for the Tesla Ultra White dye.