After a year of delays and 2 failed installation attempts, my third installation attempt was supposed to happen next Tuesday. They could not proceed with the 2 previous installation attempts because they found some flaws in the design plans on the day of the install.
Curious to see if they had finally fixed the design plans this time, I called the customer rep only to be told that after a review, it was decided 2 days ago that they could not proceed and that they would have to cancel my project. More than anything, I was most surprised by how nonchalantly he informed me that my project had been cancelled without my knowledge.
I inquired what was the issue and he said that since I lived in a flood zone, code says that they have the mount the electrical boxes at least 12 feet up and that they were unable to do that. I informed him that I live on the second floor and we have a raised deck where they could perhaps install the Powerwalls on. Our AC unit is currently mounted on the raised deck, for example. He didn't seem to be aware of it and said that he would get back to the design team about it.
After hanging up, I reviewed again the previous design plans and noticed that the designer specifically noted:
"Electrical Equipment to be Mount 12 Feet up from gravel installation." (see attached pic)
So surely, it should be possible to install at that height? Does anyone know what is the maximum height at which the electrical boxes/Powerwalls can be mounted?
Any advice would be greatly appreciated. Thanks.
Curious to see if they had finally fixed the design plans this time, I called the customer rep only to be told that after a review, it was decided 2 days ago that they could not proceed and that they would have to cancel my project. More than anything, I was most surprised by how nonchalantly he informed me that my project had been cancelled without my knowledge.
I inquired what was the issue and he said that since I lived in a flood zone, code says that they have the mount the electrical boxes at least 12 feet up and that they were unable to do that. I informed him that I live on the second floor and we have a raised deck where they could perhaps install the Powerwalls on. Our AC unit is currently mounted on the raised deck, for example. He didn't seem to be aware of it and said that he would get back to the design team about it.
After hanging up, I reviewed again the previous design plans and noticed that the designer specifically noted:
"Electrical Equipment to be Mount 12 Feet up from gravel installation." (see attached pic)
So surely, it should be possible to install at that height? Does anyone know what is the maximum height at which the electrical boxes/Powerwalls can be mounted?
Any advice would be greatly appreciated. Thanks.