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MCU Yellow Border - Fixed!

Discussion in 'Model X' started by bonnie, Jun 28, 2019.

  1. rjdoc74

    rjdoc74 Member

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    Crappy service. Crappy “we don’t give a ***” attitude. Makes you feel like a valued customer, doesn’t it?
     
  2. wildag

    wildag Member

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    You’ll have to take them to arbitration. But if you lose, or even if you win and don’t Iike the result, you can file in small claims court.

    It is 100% BS that they think they can sell new cars with this defect and get away with it.
     
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  3. RecklessFury

    RecklessFury Member

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    I'm Opting out of Arbitration. My lawyer will handle the letter. Anything I do will be likely be filed with the court and be a matter of public record.
     
  4. FlatSix911

    FlatSix911 Porsche 918 Hybrid

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    Interesting... my first screen replacement was a C-Suffix part number.

    upload_2019-7-10_22-41-10.png




     
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  5. REckard

    REckard Member

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    We need more part numbers people. Which part was replaced when your screen was in for service? This may help identify which ones bubble vs which ones yellow vs none of the above.
     
  6. wishbone

    wishbone Member

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    Right, this is how I felt, which apparently a lot of us are feeling. "We don't have to fix it, but will eventually find something that works. If you want to pay us a bunch of money we can fix it now". Like many, I have this in writing. I know there is a lot of "the new screens don't fix the issue" talk, but I've yet to see someone actually investigate and prove that with model numbers and facts. The FACT is Tesla's statement claims there is a new screen fix, but doesn't feel like they are obligated to repair it. Tesla's statement about a potential UV fix is NOT the issue here, the issue is their communication and dangerous statements about what they'll cover under warranty. They should not be allowed to get away with that.

    Tesla, we really do like you, please do better.

     
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  7. MP3Mike

    MP3Mike Well-Known Member

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    But it is a different part number so the revision suffix isn't comparable.
     
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  8. REckard

    REckard Member

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    #168 REckard, Jul 11, 2019
    Last edited: Jul 11, 2019
    @MP3Mike, What do you mean "is a different part number". His 1084333-00 matches mine exactly (except for the rev number, of course).

    @FlatSix911, Did your second screen (Rev-C) also yellow? If so, and if it was replaced, what was it replaced with?

    @Krazaak, looks like the SC replaced more than just your Display as the part # you posted is for DISP AND PKG (1087293-00-A) which may very well consist of the 1084333-00 display combined with another part. Hard to tell since neither of your part numbers are coming up in the public parts catalog.

    For the record, mine was replaced for the bubbles, ie. leaking fluid problem, NOT for yellowing. I'm just afraid they gave me either another Rev A display that will eventually leak or will yellow, both of which would occur out of warranty.
     
  9. Phildiesel85

    Phildiesel85 New Member

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    Its odd that the Costa Mesa Service center that is one of the busiest service centers in the united states hasn't heard of any release of the UV light to fix....
     

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  10. rjdoc74

    rjdoc74 Member

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    That's because they make stuff up. There is no structure, there is almost no training, it seems every front line employee is on their own. After I bought my first MX in 2016, I remember a showroom employee excitedly arguing with me that perforated UW seats in my car were real leather :). I don't believe anything any of them say from that point on.
     
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  11. FlatSix911

    FlatSix911 Porsche 918 Hybrid

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    Correct on all counts... my screen was replaced under warranty for an air bubble, not yellowing at the borders.
    Still going strong after all of 2 months... :cool:
     
  12. dragonxt

    dragonxt Active Member

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    Had my screen replaced for yellowing in early 2018. New Screen has also been getting worse over time. Though no bubbling.
     
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  13. ⚡️ELECTROMAN⚡️

    ⚡️ELECTROMAN⚡️ Concerned citizen

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    I had a showroom employee tell me the cars were equipped with FSD hardware and were just waiting on the software to make it happen. That’s when I quit believing anything they said.
     
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  14. ⚡️ELECTROMAN⚡️

    ⚡️ELECTROMAN⚡️ Concerned citizen

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    This was in early 2016.
     
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  15. rxlawdude

    rxlawdude Member

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    "Actions alleging latent design defects where no accident had been caused by the alleged defect, and no property damage or personal injury occurred, are in essence products liability cases. Their core allegation is essentially that the defendant produced or sold a defective product and/or failed to warn of the product’s dangers."
    Schlam Stone & Dolan LLP Delivery of Non-Conforming Goods Creates UCC Cause of Action
     
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  16. alcibiades

    alcibiades Member

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    November 2018:

    Removed and replaced touchscreen due to yellow borders. Confirmed part is operating as designed.

    Parts Replaced or Added
    Part Quantity

    SX-MCU SUB-ASY, SHIP. OGS DSPLY, 1RMN (1084333-00-A)

    Pay Type: Warranty
     
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  17. Cricket88

    Cricket88 Member

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    #177 Cricket88, Jul 15, 2019 at 8:58 PM
    Last edited: Jul 15, 2019 at 9:07 PM
    Got my screen baked with the UV fix today at the Burbank SC. Process works as stated in the original post. It took them about 5 hours or so of applying the UV fix. So the process does indeed work. I asked how long they thought the “fix” would last and they were pretty honest about it. They are not sure themselves since no one knows. I am satisfied with the results and you will be too. Apparently the UV device is being passed around from service center to service center, but eventually they’ll have more in the field to address everyone’s concerns. Be patient, get yourselves on a list, and just wait.

    Below is the before and after.
    B02B05DB-FA48-4077-835C-F3A305E1FAAF.jpeg

    AFTER: AFF9022C-8A29-4920-8CFB-DEF23842297C.jpeg

    WORK ORDER WRITTEN UP AS:
    97D015F1-1897-4DE3-81FC-FB9290804039.jpeg
     
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  18. mastersword

    mastersword Member

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    Paramus NJ doesn’t have a timetable on when the UV fix will be available at their service location.
     
  19. FlatSix911

    FlatSix911 Porsche 918 Hybrid

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    Thanks for sharing... looks like an earlier version of MCU screen. Have you experienced any yellowing?

    [​IMG]
     
  20. wildag

    wildag Member

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    According to a Tesla tech I spoke with, the UV procedure effect isn’t permanent. Lasts on the order of time that your screen originally developed the issue.

    Per a Tesla lawyer, The UV procedure is offered under good will (not warranty). Tesla believes they don’t owe you a fix or to perform a fix on any timeline.

    Per prior posts from Canadian owner out of warranty, the UV procedure costs ~$600.

    Per Tesla prior communications, there is a screen part number that doesn’t have this issue. You can buy it for $1,300.
     
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