Joe F
Disruption is hard.
+1No matter what you say, some folks are not going to be happy or will take it the wrong way. What you did was fine in my opinion.
Haters gonna hate.
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+1No matter what you say, some folks are not going to be happy or will take it the wrong way. What you did was fine in my opinion.
So I shouldn't have tweeted about my personal experience?
I totally understand people not happy that my tweet was used - but I tweeted about my personal experience & what I was told at the time. I was thrilled about the fix and wanted to share some good news. And I'm still thrilled about the fix.
Re longevity: Tesla was clear with me that they weren't making promises because they didn't have long-term reliability data yet, not that it was only temporary. Tesla Online Owners tweeted they'd had it done a year ago and still all good.
I'm not sure how else to respond. Should I have not tweeted? Should everyone who has a positive experience check first on the forum before sharing their personal experience?
I'm not happy that I somehow became part of arbitration cases, but I wouldn't do anything differently. I'd like to hear what you think I should have done.
I think this is one of those times when both "sides" are correct. It's just a bad situation.So I shouldn't have tweeted about my personal experience?
I totally understand people not happy that my tweet was used - but I tweeted about my personal experience & what I was told at the time. I was thrilled about the fix and wanted to share some good news. And I'm still thrilled about the fix.
Re longevity: Tesla was clear with me that they weren't making promises because they didn't have long-term reliability data yet, not that it was only temporary. Tesla Online Owners tweeted they'd had it done a year ago and still all good.
I'm not sure how else to respond. Should I have not tweeted? Should everyone who has a positive experience check first on the forum before sharing their personal experience?
I'm not happy that I somehow became part of arbitration cases, but I wouldn't do anything differently. I'd like to hear what you think I should have done.
I think this is one of those times when both "sides" are correct. It's just a bad situation.
Re longevity: Tesla was clear with me that they weren't making promises because they didn't have long-term reliability data yet, not that it was only temporary. Tesla Online Owners tweeted they'd had it done a year ago and still all good.
I completely agree. Just to be clear, the "sides" I mentioned are the yellow-screen people and Bonnie. Tesla, I'm not so hot on right now.The way I see it I bought a new car and the fine print never stated that my display would turn yellow so I want a new looking screen. They need to find a proper solution to give us screens without a yellow border.
I did express sympathy & told them they were free to reach out. I'd be happy to talk 1:1. But I'm not going to apologize for sharing a personal experience. It's like some of you feel it's my fault for being happy over something. Unless you're looking for a 'I'm sorry my screen is white again'.Bonnie, nothing wrong with what you did. But please take ownership that your words are being used against others.
It would be helpful to us for you to take additional action, and simply also state the context in addition to what you've already posted.
All this over a little yellow line. A mostly insignificant artifact in perhaps one of the best cars ever made.
Any claims that it is temporary so far are wild ass guesses, since we simply don't know.
Tesla will supposedly sell you a screen that's not susceptible to yellowing, but so far nobody has confirmed a part number or if this screen really even exists.
Get a UV repair that may be permanent or may not.
Get a new screen that's just going to yellow again (old SKU) through arbitration.
Not that big a mystery, as there are probably billions of non-yellow LCD touch screens out there in other cars and applications. They can easily get this fixed in a new rev, and it would be super unlikely that they haven't in the newest revision.Get a new screen that "may" not yellow again (mystery SKU) either through arbitration or paying.
Tesla's handling of this issue is piss-poor, but I don't see how happy UV fix customers are a problem. I fully support people going through arbitration to force Tesla to acknowledge this as a warranty issue and not a trivial cosmetic defect. I think people deserve a timely fix, instead of being forced to wait months for the tool to be available locally, but my opinion is that successful arbitration means either successful UV treatment or screen replacement to resolve the issue within 30 days.
How is Bonnie's experience with the UV treatment detrimental to somebody else who's trying to get their yellow screen fixed?
All this over a little yellow line. A mostly insignificant artifact in perhaps one of the best cars ever made.
Apparently,yes they can - Yellow screen? Force Tesla to Replace it!So, can the arbiter force Tesla to warranty the fix?
Apparently,yes they can - Yellow screen? Force Tesla to Replace it!