This morning, I was greeted with a completely blank, dead MCU1. It had been working fine but sluggish yesterday, but two-scroll-wheel reboots have been taking more than two minutes before today. I tried the reboot this morning, gave it three minutes and gave up. The vehicle took 1-2 minutes to wake up enough to drive after pressing the brake pedal (usually instantaneous), and when I tried to drive it to a service center, it initially refused to recognize the key fob even when it was placed in the back of the center console. The car did finally accept the key fob after a few minutes, but it was a long "few minutes".
BTW, if you haven't heard this, the two-scroll wheel reboot procedure has apparently changed. One no longer has to hold the scroll wheels down until the Tesla logo appears. The scroll wheels can be released as soon as the MCU screen goes blank. I hadn't heard about this. Also, holding down the brake pedal with the scroll wheels does nothing extra - they've been telling people to do this just for extra safety. I naively thought the brake pedal meant a different, deeper reboot.
I called the tech support number twice during this episode. The first time, the agent was able to download data from my vehicle and thought that the MCU was working, but she simply didn't have any technical understanding of what she was seeing. In the past, the agents I've dealt with had some working knowledge of the Tesla software and could do more to help.
She told me to schedule a mobile service to get the MCU problem fixed ASAP, but I already have a service center appointment scheduled for 9/9/20. It turns out that the app will not allow an additional appointment of any kind unless the current one is cancelled. The agent knew I already had an appointment, so she wasn't aware of the app limitation. I called the tech support line again, and the second agent told me to take the vehicle to the local (Renton) SC as a walk-in and they would help me.
They did take the vehicle in, but I was told later by text that it wouldn't be done until next Thursday (9/3/20). That's a lot longer than I expected. Somewhere in between now and then, I assume/hope they'll contact me about what's wrong. The Renton SC appears to be overloaded with work - there was a technician outside in the driveway working on a M3 on jack stands.
While driving back from the SC, I realized that my 2013 Audi Q5 had served as a shuttle vehicle for Tesla service way more often than my MX has served as a shuttle for Audi service. <Sigh>
BTW, if you haven't heard this, the two-scroll wheel reboot procedure has apparently changed. One no longer has to hold the scroll wheels down until the Tesla logo appears. The scroll wheels can be released as soon as the MCU screen goes blank. I hadn't heard about this. Also, holding down the brake pedal with the scroll wheels does nothing extra - they've been telling people to do this just for extra safety. I naively thought the brake pedal meant a different, deeper reboot.
I called the tech support number twice during this episode. The first time, the agent was able to download data from my vehicle and thought that the MCU was working, but she simply didn't have any technical understanding of what she was seeing. In the past, the agents I've dealt with had some working knowledge of the Tesla software and could do more to help.
She told me to schedule a mobile service to get the MCU problem fixed ASAP, but I already have a service center appointment scheduled for 9/9/20. It turns out that the app will not allow an additional appointment of any kind unless the current one is cancelled. The agent knew I already had an appointment, so she wasn't aware of the app limitation. I called the tech support line again, and the second agent told me to take the vehicle to the local (Renton) SC as a walk-in and they would help me.
They did take the vehicle in, but I was told later by text that it wouldn't be done until next Thursday (9/3/20). That's a lot longer than I expected. Somewhere in between now and then, I assume/hope they'll contact me about what's wrong. The Renton SC appears to be overloaded with work - there was a technician outside in the driveway working on a M3 on jack stands.
While driving back from the SC, I realized that my 2013 Audi Q5 had served as a shuttle vehicle for Tesla service way more often than my MX has served as a shuttle for Audi service. <Sigh>