This is such a clustertruck. Our lord and savior Elon is on twitter making jokes about shorts while the buyers that helped build Tesla to what it is today are the ones actually getting shorted
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This is such a clustertruck. Our lord and savior Elon is on twitter making jokes about shorts while the buyers that helped build Tesla to what it is today are the ones actually getting shorted
I dropped my car off today and spoke to the advisor over the phone about the screen. He said that because my car doesn't "need" a new screen my only upgrade option was the $2,250 no screen package. If I wanted the screen replaced then it would be $550+labor. I pointed out the yellow border and they offered the UV treatment (which I accepted). I don't know if there is a difference between screens that means they have to upgrade some and not others. My car is November 2017 MCU1 AP2.5
My invoice shows
Info Upgrad wit Replacement Touchscren (1582613-00-A) 1.0 2,500.00
But then shows
Correction: Infotainment Upgrade From Tegra MCU and Autopilot 2.0 To Intel MCU And Autopilot 3.0 (Model S)
MCU INTEL UPGRADE-TegraAP2.0-NA-NODISP (9874562-00-B) 1.0
ASY,HARN,HW3,RETROFIT,MSMX(1507950-00-A) 1.0
NUT,HEX-FLNG,M5X.8,STL,ZNC,NYLOCK(1012845-00-A)
Which makes me think that the touchscreen was not replaced since it was not listed with the other parts on the corrected page.
My invoice shows
Info Upgrad wit Replacement Touchscren (1582613-00-A) 1.0 2,500.00
But then shows
Correction: Infotainment Upgrade From Tegra MCU and Autopilot 2.0 To Intel MCU And Autopilot 3.0 (Model S)
MCU INTEL UPGRADE-TegraAP2.0-NA-NODISP (9874562-00-B) 1.0
ASY,HARN,HW3,RETROFIT,MSMX(1507950-00-A) 1.0
NUT,HEX-FLNG,M5X.8,STL,ZNC,NYLOCK(1012845-00-A)
Which makes me think that the touchscreen was not replaced since it was not listed with the other parts on the corrected page.
I dropped my car off today and spoke to the advisor over the phone about the screen. He said that because my car doesn't "need" a new screen my only upgrade option was the $2,250 no screen package. If I wanted the screen replaced then it would be $550+labor. I pointed out the yellow border and they offered the UV treatment (which I accepted). I don't know if there is a difference between screens that means they have to upgrade some and not others. My car is November 2017 MCU1 AP2.5
Between replacing failing MCU1 and installing new MCU2 upgrades, there's a shortage of touchscreens. They are trying to keep moving forward with upgrades and repairs and reuse good screens when/where they can.
I would not have objected if they used my old screen, but I wanted to know if Tesla continues and extends to cover the 4 year warranty on the my old touchscreen as part of the MCU2 upgrade if they use my screen. I would argue, "you decided not to replace it with the rest of the MCU2, so you certified it as been okay when you didn't replace it"
But it seems no one has thought to ask that question and insure its covered.
I asked but they never answered. I'll find out eventually but once a ticket is closed it is hard to communicate.
Use the system they set up, the system they want us to use. Open another app work request. If that's the only method that they want us to use, then we use it for everything.What I do is schedule a new service call where I simply ask a question...
I have a service appointment tomorrow at Tysons in northern VA to upgrade from HW2.5 to 3 and also MCU1 to MCU2. The estimate was for $2,250 without screen. I said that I wanted the $2,500 option including screen. My screen has the yellow border and I would prefer 4 years warranty. Instead they added a screen replacement option at $764.50 including labor!
Note that sometime between 6/1 and today Tesla changed the warranty for MCU replacements to 2-years or 25,000 miles, whichever comes first... No more 4-year warranty.
Uhm, an advantage, really? Let's see. The only automotive manufacturer in the USA which has monopoly on car repairs is Tesla. Look through this forum if you want to see how wildly inconsistent their services and prices are. It doesn't seem like a customer advantage to me. They don't need "it's our company policy" excuse, they have "it is what we tell you it is, we have a monopoly on this, so you don't have any other option" instead.I think this is one of the real advantage of Tesla not being a traditional dealership model. They are the manufacturer. They would not have different policies in different cities/locations. So no one can skate out of an issue by saying "its our company policy", because it not going to be different in different places.
This is consistent with Tesla business direction over the last couple of years, one of the major pillars of which has been reducing warranty coverages wherever they can. Is anyone surprised anymore?Note that sometime between 6/1 and today Tesla changed the warranty for MCU replacements to 2-years or 25,000 miles, whichever comes first... No more 4-year warranty.
I was a big proponent of Tesla's direct sales model, until they released Model 3 and showed how they can leverage this monopoly to make a profit. I've owned many ICE cars before Tesla, and yes, I had to deal with some sketchy service, however having the option to walk away and go to "down the street" to a competitor is a huge bargaining chip in the customer's hand. Tesla's monopoly extends over parts, service, and even over the ability to use used parts which require programming only Tesla can perform (which Tesla is continuously expanding, there will not likely to be a Tony's emmc replacement option for Model 3 MCU or AP for example) .@whitex, good points. I've been on both sides of the counter when dealing with ICE car dealerships. I like this way better. But to each his own, huh? Thanks and I respect your comments.
What the hell?! This has got to be one of the sleaziest things I have seen Tesla do. I have to think it has to do something with the recent investigation into MCU failures and Tesla not wanting to pay for any warranty repairs further down the line for the piece of junk technology they engineered.Note that sometime between 6/1 and today Tesla changed the warranty for MCU replacements to 2-years or 25,000 miles, whichever comes first... No more 4-year warranty.