I had my MCU1 upgraded for $2K to MCU in April 2021 because my MCU1 EMCC was a disaster and was slow and crashed regularly- I couldn't wait for the replacement component. A few months after the upgrade, I started have regular crashes of the center screen and the instrument screen. They happen while driving, and it means that the speedometer, directionals, navigation, side collision warning, forward collision warning, cameras, audio system, HVAC etc... fail for a period of time. The worst is when you discover the system has frozen when you start to make a lane change on the freeway and notice you signals won't work. I have had the car in for diagnosis, and every time the find that crashes have happened due to a software problem- they've mentioned database corruption, and the most recent time they mentioned my contact file had become too large (it is no larger that it was when I was able to sync my contacts on my 2005 Acura TL, my 2005 BMW 5 series and my 2013 Chevy Volt with no problems. They've promised a fix in future software releases, but the problems continue- I crash on average every other week.
The Palo Alto service center just responds that it will be fixed in future releases and not to request service again. After spending $2k to "fix" my MCU1 problem, I'm pretty frustrated.
Two questions
- if anyone has had similar problems or knows of existing solutions would like to hear what can be done if anything
- I have spent way too much time on this and want to contact someone at Telsa HQ customer service because the local center is not response, do you know who/how to contact them?
- Has anyone had success with a lemon law claim over the MCU? This is a safety issue, the value of my vehicle is affected, and they've failed more than 3 times to fix the issue .
The Palo Alto service center just responds that it will be fixed in future releases and not to request service again. After spending $2k to "fix" my MCU1 problem, I'm pretty frustrated.
Two questions
- if anyone has had similar problems or knows of existing solutions would like to hear what can be done if anything
- I have spent way too much time on this and want to contact someone at Telsa HQ customer service because the local center is not response, do you know who/how to contact them?
- Has anyone had success with a lemon law claim over the MCU? This is a safety issue, the value of my vehicle is affected, and they've failed more than 3 times to fix the issue .