Wiki Mega-consolidated delivery quality issues thread and checklist

[jebinc]

I apologize for the delay and providing updates. I had posted what happened in multiple places and between a job, receiving the a new Y and getting it taken care of and this, it's been a busy week. If interested, the North West Tesla Group on Facebook(yeah, I know facebook...) thread kinda of blew up https://m.facebook.com/groups/nwteslaowners/permalink/5180139375346364
Lot's of other negative reports of Renton though.

Quick ramble of the current status:
Basically where I'm at is that I'm told it will get taken care of and it's currently at the Seattle SODO location being worked on. (Estimated pickup date is this Weds) They will be replacing the bumper as well as fixing all the issues that Renton never fixed, as well as caused.
Seattle SODO looked top notice in quality and the person I spoke with seemed very receptive. (I do have hesitations that they are just telling me what I want to hear, and I have reasons to believe that, but I really hope I'm wrong)

I received a call from the service manger of Renton (I believe that's his title, but my cellular connection at the time was horrible) and he apologized and had told me that the person responsible has been identified and will be fired.
Personally I don't believe it can only be one person and since my post, I've heard numerous reports of terrible serious and "mystery" miles put on their cars.
That shop is so small that there is no way that others can't be aware of what's going on.

I do have hopes that everything will be resolved in the end. I also hope that Tesla goes above and beyond to show what kind of company they are (in positive way).
In the end, hopefully Tesla can provide better service (at least shut down or completely change Renton) as my wife and I have been big Tesla fans ever since our first Model 3. For a non-car person, she can't stop from talking about how much she loves Tesla.
When I first got my Model 3, I signed up to Lyft and Uber, just so I could drive it more and give others the experience of being in a Tesla. I've "made" many of neighbors at least give our a quick drive. (Especially the Plaid ) I do quite enjoy making grown men giggle like school girls.

What I'm trying to say is that having that much passion for something and then to have Renton treat people's cars like that is so infuriating.
I can't wait to update the status of all this to how much Tesla went above and beyond!!



Oh and I recovered the USB drive files. So far, I have files leading up to probably where they put it in service mode and then about 10 minutes after the drive. I should have time this weekend to go through all of the videos though.

Side note: I've changed our first Model Y SC appointment (cosmetic/alignment issues)to this Monday at the Seattle SODO location. I'll check in on how my S is doing.

@GroovaEV Thanks for the update! Mine heads to Bellevue on Monday.

@WilliamG

 

[Jacopo]

As I'm hoping to take delivery of my Model S Plaid soon, I've trying to put together a consolidated list of all the issues folks have been finding at the time of delivery of their cars, so I can look out for such issues before accepting delivery of mine.

The goal would be to note all issues of concern to you, take photos of them, and decide whether you want to take delivery as is and deal with them at service centers, or raise them to delivery specialists and potentially refuse delivery.

I know there's already a refresh issues thread going, and I've been inspired by that one a lot, but this one is specifically for things to look out for at delivery, and it's also not a pros/cons or list of dislikes.

Note that this does NOT include software issues or missing features, which we hope will be fixed with OTA updates over time.

If you've already taken delivery and see anything missing, please add it by incrementing the list with a numbered item.

Hoping this list will help others who are also about to take a delivery. Enjoy!

1. Paint scratches/dents/peeling/swirl marks
2. Paint bubbles/foreign objects under paint
3. Adhesive residue on paint, lights, glass, or exterior trim
4. Panel gaps: door, trunk lid, or frunk misalignment
5. Trunk liner not secure/popped up
6. Clear coat sag on leading edges
7. Rubber seal hanging down behind front grill
8. Condensation in head/tailights
9. Watermarks on windshield that can’t be wiped off
10. Spoiler misalignment/edges lifting
11. Scratched glass (on the outside)
12. Rear license plate frame dented/bent
13. Passenger door not closing
14. Door handle stuck when retracting, continuous whirring sound
15. Door handle rubbing against door shell when presenting
16. Door bottom corner inside folds
17. Driver door inside trim nick on panel (where it meets the dash when closed)
18. Yoke rubber cover coming loose on corner
19. Worm/vein in yoke airbag cover
20. Interior trim scratches
21. Adhesive residue on interior trim, console, seats, etc.
22. Seat bolster wrinkled
23. Bubbles in door panels
24. Center console sliding door not staying open/always slids shut
25. Interior fabric in door panel not fully set/glued down
26. Ambient floor lights not all working
27. Loose object ratting/rolling around inside door panel
28. Dent in the main speaker grill in dash under windshield
29. Rear door panels misalignment
30. Ooor seams on rear seats
31. Front side triangle window not connected to the weatherstrip
32. Loose A pillar
33. Lightbulb in the center console storage popped out
34. Clogged up perforations in a-pillar speaker grill
35. Interior rubber seals misaligned (trunk, doors)
36. Windshield/rear/side windows glass distortion
37. Scroll wheel on yoke squeaks when rolling up/down
38. Sideview mirrors squeak (touch or open/close door)
39. Carpeting not extended all the way to the rubber seals in door sill
40. Glue in joints of the yoke
41. Driver side door handle gets stuck in extended position
42. Frunk internal insulation is loose by fender near the lid piston
43. Wheel well has trim sticking out
44. Frunk lid standoffs not touching body on one side
45. Wrinkled/uneven rubber gasket around the doors
46. Rubber cover around the front trunk area on the passenger side is a little loose/short
47. Excess paint/drip on corner of some pieces
48. Some door handles recessed more than normal causing the light to be partially hidden
49. Squeaking noise while pulling on door handles
50. Squeaking noise on side view mirror black plastic trims
51. Big tear on the side of the dashboard near the A pillar on the driver side
52. Some type of residue on dashboard
53. Whistling noise from A/C when passenger side is not active
54. Missing privacy shelf in trunk
55. Missing lower trunk space covers (one large, one small on the left)
56. Missing fasteners in the wheel well
57. Cracks in wood trim
58. Scratches under the car, especially front bumper
59. Wrinkles in rear seat bench
60. Alignment of roof glass - check that gaps are roughly equal on driver and passenger side, particularly if intending to install a roof rack

Quite the list, I know.. but wait, there's more!

The below issues would only be noticeable upon driving, so not sure they can be checked before accepting/refusing delivery:

• Ultrasonics not sensing objects
• Steering yoke rubs when you turn
• Car pulling to one side or the other (misaligned wheels)
• Sideview mirrors shake/vibrate at speed
• Turn signal error due to Broken wire
• Rattles on various trim while driving
• Rattle from outside of car with window down
• Rattle in back somewhere when going over a bump
• Slight vibration in steering wheel above 70pmh
• Whistling wind noise at speed
• Clunk/thud in front suspension when going over speed bumps
• Vibration when accelerating from 38-42mph

List of “loose” items you should get at delivery:

• 2 key fobs (looks like little toy cars)
• 2 key cards
• Mobile connector with 110V adapter
• J1772 adapter
• Registration paperwork
• Floor mats
• Rear trunk privacy shelf
• Large rear trunk cargo cover
• Small rear trunk cargo cover (left side)
• Rear license plate frame

The attached PDF file includes the items listed above (as of 9/3/21) combined with the list found in a post from @jeremymc7 at New Model S inspection or checklist

Good luck to everyone taking deliveries!!
-Marc

I was waiting for this moment - but I finally printed the checklist. I don't have a final date yet, but it should happen any hour now. I went to the Service Center and they told me that my car is on a truck and will soon be here. Est Delivery 11/23 to 11/25. Insurance is done, too. I hope I don't jinx it, but you guys have been with me since the start.

 

[impastu]

I apologize for the delay and providing updates. I had posted what happened in multiple places and between a job, receiving the a new Y and getting it taken care of and this, it's been a busy week. If interested, the North West Tesla Group on Facebook(yeah, I know facebook...) thread kinda of blew up https://m.facebook.com/groups/nwteslaowners/permalink/5180139375346364
Lot's of other negative reports of Renton though.

Quick ramble of the current status:
Basically where I'm at is that I'm told it will get taken care of and it's currently at the Seattle SODO location being worked on. (Estimated pickup date is this Weds) They will be replacing the bumper as well as fixing all the issues that Renton never fixed, as well as caused.
Seattle SODO looked top notice in quality and the person I spoke with seemed very receptive. (I do have hesitations that they are just telling me what I want to hear, and I have reasons to believe that, but I really hope I'm wrong)

I received a call from the service manger of Renton (I believe that's his title, but my cellular connection at the time was horrible) and he apologized and had told me that the person responsible has been identified and will be fired.
Personally I don't believe it can only be one person and since my post, I've heard numerous reports of terrible serious and "mystery" miles put on their cars.
That shop is so small that there is no way that others can't be aware of what's going on.

I do have hopes that everything will be resolved in the end. I also hope that Tesla goes above and beyond to show what kind of company they are (in positive way).
In the end, hopefully Tesla can provide better service (at least shut down or completely change Renton) as my wife and I have been big Tesla fans ever since our first Model 3. For a non-car person, she can't stop from talking about how much she loves Tesla.
When I first got my Model 3, I signed up to Lyft and Uber, just so I could drive it more and give others the experience of being in a Tesla. I've "made" many of neighbors at least give our a quick drive. (Especially the Plaid ) I do quite enjoy making grown men giggle like school girls.

What I'm trying to say is that having that much passion for something and then to have Renton treat people's cars like that is so infuriating.
I can't wait to update the status of all this to how much Tesla went above and beyond!!



Oh and I recovered the USB drive files. So far, I have files leading up to probably where they put it in service mode and then about 10 minutes after the drive. I should have time this weekend to go through all of the videos though.

Side note: I've changed our first Model Y SC appointment (cosmetic/alignment issues)to this Monday at the Seattle SODO location. I'll check in on how my S is doing.\

good luck with the repairs and restitution which is well deserved

 

[jebinc]

If you received a 2022 and used this checklist... I'm curious to hear how the NF build quality is, compared to those summer 2021 builds that spurred the creation of this list? What issues still plague the NF builds, and which ones are no longer present on the 2022s?

 

[impastu]

If you received a 2022 and used this checklist... I'm curious to hear how the NF build quality is, compared to those summer 2021 builds that spurred the creation of this list? What issues still plague the NF builds, and which ones are no longer present on the 2022s?

I can’t imagine there is any step-change without a change in tooling or process, which require a shut down and training. I would expect a slow secular trend of improvement over time.

 

[jebinc]

I can’t imagine there is any step-change without a change in tooling or process, which require a shut down and training. I would expect a slow secular trend of improvement over time.

@impastu There must be some feedback loop between SCs and production to reduce overall cost (of warranty repairs) for recurring issues. After all, they are a public company now and profit is king!

 

[impastu]

@impastu There must be some feedback loop between SCs and production to reduce overall cost (of warranty repairs) for recurring issues. After all, they are a public company now and profit is king!

Totally agree but absent change in process, tooling and training, this quality feedback loop supports gradual improvement not step-change improvement.

 

[jebinc]

Totally agree but absent change in process, tooling and training, this quality feedback loop supports gradual improvement not step-change improvement.

@impastu There is also a learning curve in play. For instance, this summer and early fall, Tesla was in a rate increase production ramp up mode. They should be staffed, trained and in steady state production now (or soon) which would in itself result in better build quality.

 

[impastu]

@impastu There is also a learning curve in play. For instance, this summer and early fall, Tesla was in a rate increase production ramp up mode. They should be staffed, trained and in steady state production now (or soon) which would in itself result in better build quality.

Totally agree. The learning curve is aided with DC/SC feedback. I heard back last year or maybe more Tesla was recruiting a senior quality control role…maybe it’s still unfilled? It wouldn’t take a rocket scientist to catch 95% of the defects identified by TMC members who’ve taken delivery. So I attribute the ongoing issues to a preference for production velocity over quality. It’s never either or…but Toyota is a well-accepted case study of embedding quality control and cost reduction into the system, processes and culture. I’m sure Tesla will ramp up initial quality once production capacity approaches demand and market share growth slows.

 

[eipi10]

Totally agree. The learning curve is aided with DC/SC feedback. I heard back last year or maybe more Tesla was recruiting a senior quality control role…maybe it’s still unfilled? It wouldn’t take a rocket scientist to catch 95% of the defects identified by TMC members who’ve taken delivery. So I attribute the ongoing issues to a preference for production velocity over quality. It’s never either or…but Toyota is a well-accepted case study of embedding quality control and cost reduction into the system, processes and culture. I’m sure Tesla will ramp up initial quality once production capacity approaches demand and market share growth slows.

They have to produce quickly because they have a huge backlog of orders dating back to January when they lied and said the car was in production and would be delivered in February/March. They don’t need a quality control manager. They need to stop lying and to complete the development of products before selling them.

 

[bhzmark]

Does anyone have a diagram of where all the speakers are, so we can check if they are all working? There are a bunch of speaker grill-like things, but I'm not sure if they are all speakers.

It seems like a lot of my speakers aren't doing anything at all...

same here. The subwoofer and rear speakers seem to be totally inoperable. I can get a little sound out of the rear speakers by turning on the ambient thing so it seems then they get the signal for ambient from the front speakers.

No way the 22 speakers indicated in the video are operating and it sounds MUCH worse than my 2014 UHF and 2018 model 3 sound. I keep waiting for software to fix but no changes so far. I have a ticket and a service date that I keep pushing back because too busy . Will take it in eventually..

also the microphone isn't working at all

 

[n2mb_racing]

same here. The subwoofer and rear speakers seem to be totally inoperable. I can get a little sound out of the rear speakers by turning on the ambient thing so it seems then they get the signal for ambient from the front speakers.

No way the 22 speakers indicated in the video are operating and it sounds MUCH worse than my 2014 UHF and 2018 model 3 sound. I keep waiting for software to fix but no changes so far. I have a ticket and a service date that I keep pushing back because too busy . Will take it in eventually..

also the microphone isn't working at all

The microphone for Bluetooth? Mine works.

Agreed the sound isn't great. At best it's the same as my model 3 was, maybe slightly worse. My 2016 model S with uhf was way worse, though.

Also, my plaid headlights are terrible compared to my model 3. How are they so uneven? Is it just me?

 

[jebinc]

The microphone for Bluetooth? Mine works.

Agreed the sound isn't great. At best it's the same as my model 3 was, maybe slightly worse. My 2016 model S with uhf was way worse, though.

Also, my plaid headlights are terrible compared to my model 3. How are they so uneven? Is it just me?

My MYP stereo is louder and crisper across the range, compared to my bastard Plaid. The Plaid headlight suck the big one, as compared to the matrix LEDs in the MYP. What would you expect, given the Plaid costs more than 2.5X the MYP?!

 

[n2mb_racing]

My MYP stereo is louder and crisper across the range, compared to my bastard Plaid. The Plaid headlight suck the big one, as compared to the matrix LEDs in the MYP. What would you expect, given the Plaid costs more than 2.5X the MYP?!

Yeah... Strange. I think the 3/Y benefits from being more of a clean-sheet design. The plaid is trying to retrofit upgraded components into an old chassis. I'm guessing the LED headlamps are just something trying to be a drop-in replacement for the old HID bulbs.

No idea why the stereo can't be better.

However, I did confirm those tweeters work now on the 2021.40.6 release with the immersive audio turned on.

 

[Fastcar]

Well took a few weeks but airbag light is back on after the first fix

 

[TheWalkingDad]

Is anyone else waiting forever for parts?

I'm supremely frustrated at how long it takes for them to get parts for my car. They delayed my appointment by weeks from Early October to mid October telling me they were waiting for parts to come in. I finally dropped off the car and left it at the service center for nearly two weeks.

Upon pickup I discovered most items on my list were not done; they even told me I need to have another follow-up appointment because they were waiting on parts to address issues that I first identified when I first took delivery. They don't even have my rear shelf / covers yet. Why take my car in if they didn't have the parts to begin with!

 

[impastu]

They delayed my appointment by weeks from Early October to mid October

 

[n2mb_racing]

Anyone have any luck with the HVAC whistle at low fan speeds? Or the subtle buzz from the stereo when nothing is playing?

It's hard when a car makes no sound, every little sound gets annoying.

Also, Tesla needs a Noise, vibration, and harshness (NVH) expert. How did these things get past the design phase?

 

[TheWalkingDad]

Anyone have any luck with the HVAC whistle at low fan speeds? Or the subtle buzz from the stereo when nothing is playing?

It's hard when a car makes no sound, every little sound gets annoying.

Also, Tesla needs a Noise, vibration, and harshness (NVH) expert. How did these things get past the design phase?

Brought that up to Tesla, they basically said within spec. The HVAC would whistle when you have the vent speed higher than 6 and only if it was directed at the driver / passenger only.

 

[TheWalkingDad]

View attachment 738463

I don't care that they shifted the dates but telling me they were waiting on ordered parts when no parts were ordered is the thing i'm peeved about.