Wiki Mega-consolidated delivery quality issues thread and checklist

[aerodyne]

You’ve got the doves? I thought that bird house got demolished several SW updates back. Are you still in factory island release mode?

Actually, I am. Got a full days dump today from the best tech I ever met (Anthony).

New yoke, no buzz. Will be updating soon.

 

[Ohmster]

Actually, I am. Got a full days dump today from the best tech I ever met (Anthony).

New yoke, no buzz. Will be updating soon.

Good to hear. I’ll remember that name. Actually, I think he came out for my old S. Interestingly enough it was to replace my steering wheel.

As for SVc’s im bailing on Camarillo and going back to Agoura. They were and probably are still the best out in our neck of the woods.

 

[Torontom]

View attachment 815044View attachment 815045

\Noticed youre in GTA too.
Which location did you pick yours up from?

I have the same paint and cream interior on Order since Nov 2021.


Are the new green plates in the "GVEM" range yet?

 

[DavidJH]

\Noticed youre in GTA too.
Which location did you pick yours up from?

I have the same paint and cream interior on Order since Nov 2021.


Are the new green plates in the "GVEM" range yet?

It was in Vaughan.
It's already gone beyond that range.

 

[DelDrew1982]

As I'm hoping to take delivery of my Model S Plaid soon, I've trying to put together a consolidated list of all the issues folks have been finding at the time of delivery of their cars, so I can look out for such issues before accepting delivery of mine.

The goal would be to note all issues of concern to you, take photos of them, and decide whether you want to take delivery as is and deal with them at service centers, or raise them to delivery specialists and potentially refuse delivery.

I know there's already a refresh issues thread going, and I've been inspired by that one a lot, but this one is specifically for things to look out for at delivery, and it's also not a pros/cons or list of dislikes.

Note that this does NOT include software issues or missing features, which we hope will be fixed with OTA updates over time.

If you've already taken delivery and see anything missing, please add it by incrementing the list with a numbered item.

Hoping this list will help others who are also about to take a delivery. Enjoy!

1. Paint scratches/dents/peeling/swirl marks
2. Paint bubbles/foreign objects under paint
3. Adhesive residue on paint, lights, glass, or exterior trim
4. Panel gaps: door, trunk lid, or frunk misalignment
5. Trunk liner not secure/popped up
6. Clear coat sag on leading edges
7. Rubber seal hanging down behind front grill
8. Condensation in head/tailights
9. Watermarks on windshield that can’t be wiped off
10. Spoiler misalignment/edges lifting
11. Scratched glass (on the outside)
12. Rear license plate frame dented/bent
13. Passenger door not closing
14. Door handle stuck when retracting, continuous whirring sound
15. Door handle rubbing against door shell when presenting
16. Door bottom corner inside folds
17. Driver door inside trim nick on panel (where it meets the dash when closed)
18. Yoke rubber cover coming loose on corner
19. Worm/vein in yoke airbag cover
20. Interior trim scratches
21. Adhesive residue on interior trim, console, seats, etc.
22. Seat bolster wrinkled
23. Bubbles in door panels
24. Center console sliding door not staying open/always slids shut
25. Interior fabric in door panel not fully set/glued down
26. Ambient floor lights not all working
27. Loose object ratting/rolling around inside door panel
28. Dent in the main speaker grill in dash under windshield
29. Rear door panels misalignment
30. Poor seams on rear seats
31. Front side triangle window not connected to the weatherstrip
32. Loose A pillar
33. Lightbulb in the center console storage popped out
34. Clogged up perforations in a-pillar speaker grill
35. Interior rubber seals misaligned (trunk, doors)
36. Windshield/rear/side windows glass distortion
37. Scroll wheel on yoke squeaks when rolling up/down
38. Sideview mirrors squeak (touch or open/close door)
39. Carpeting not extended all the way to the rubber seals in door sill
40. Glue in joints of the yoke
41. Driver side door handle gets stuck in extended position
42. Frunk internal insulation is loose by fender near the lid piston
43. Wheel well has trim sticking out
44. Frunk lid standoffs not touching body on one side
45. Wrinkled/uneven rubber gasket around the doors
46. Rubber cover around the front trunk area on the passenger side is a little loose/short
47. Excess paint/drip on corner of some pieces
48. Some door handles recessed more than normal causing the light to be partially hidden
49. Squeaking noise while pulling on door handles
50. Squeaking noise on side view mirror black plastic trims
51. Big tear on the side of the dashboard near the A pillar on the driver side
52. Some type of residue on dashboard
53. Whistling noise from A/C when passenger side is not active
54. Missing privacy shelf in trunk
55. Missing lower trunk space covers (one large, one small on the left)
56. Missing fasteners in the wheel well
57. Cracks in wood trim
58. Scratches under the car, especially front bumper
59. Wrinkles in rear seat bench
60. Alignment of roof glass - check that gaps are roughly equal on driver and passenger side, particularly if intending to install a roof rack

Quite the list, I know.. but wait, there's more!

The below issues would only be noticeable upon entering the car/driving, so not sure they can be checked before accepting/refusing delivery:

• Ultrasonics not sensing objects
• Steering yoke rubs when you turn
• Car pulling to one side or the other (misaligned wheels)
• Sideview mirrors shake/vibrate at speed
• Turn signal error due to Broken wire
• Rattles on various trim while driving
• Rattle from outside of car with window down
• Rattle in back somewhere when going over a bump
• Slight vibration in steering wheel above 70pmh
• Whistling wind noise at speed
• Clunk/thud in front suspension when going over speed bumps
• Vibration when accelerating from 38-42mph
• Subwoofer slider having no impact to bass levels

List of “loose” items you should get at delivery:

• 2 key fobs (looks like little toy cars)
• 2 key cards
• Mobile connector with 110V adapter
• J1772 adapter
• Zippered storage bag for mobile connector and adapter
• Registration paperwork
• Floor mats
• Rear trunk privacy shelf
• Large rear trunk cargo cover
• Small rear trunk cargo cover (left side)
• Rear license plate frame
• Monroney window sticker (US version)

The attached PDF file includes the items listed above (as of 9/3/21) combined with the list found in a post from @jeremymc7 at New Model S inspection or checklist

Good luck to everyone taking deliveries!!
-Marc

Is this the most up to date list you created? My apologies I am new to this forum. I am still waiting RN1149 MS LR in Delaware. Dates July 11-August 25

 

[MarcG]

Is this the most up to date list you created? My apologies I am new to this forum. I am still waiting RN1149 MS LR in Delaware. Dates July 11-August 25

Sorry I created this nearly a year ago and updated it a few times last year but haven't kept it up..

 

[aerodyne]

Here is a new one. Heater vent covers are plastic welded to the carpet, this one broke loose.

 

[aerodyne]

And another one...valence panel over foot pedals has broken attachments.

Got my missing mats and covers and fobs today. Only 3.25 weeks after delivery.

Fobs don't come with boxes anymore.

Privacy shelf dirty, despite being in plastic cover. Full of wood debris, as is someone put it on a particle board shelf. When trying to clean it, the bottom was a problem as the fuzzy liner material started to come off in strands.

Pics of cover below:

 

[Blue Stuff]

Fobs don't come with boxes anymore

When did fobs come in boxes?

 

[aerodyne]

When did fobs come in boxes?

Ahh, let me take a trip down memory lane.

Pre Grimes, pre production hell, pre pot smoking...2018.

It was good while it lasted.

Edit...actually, it was the rubber band holder that came in a box, not the fob, the holder and old nose cone car came to me at the same time, my bad.

 

[aerodyne]

I can't get a custom light show to play, just the default Siberian Orchestra.

Is this an offshoot of other missing features on the MS, like Carioke?

 

[aerodyne]

What's up...no more defects on the refresh S? Still trying to get mine fixed.

But I did figure out the light show.

 

[Ramphex]

I’m still waiting for the SC to resolve my complains from delivery, over a year ago. Constant rescheduling, parts didn’t come in, oh we’ll send a mobile tech out instead, oh wait nevermind we’ll have you come in instead. With all new reschedules being a month out, due to a lack of appointment availability. Still waiting lol, luckily nothing major.

 

[aerodyne]

I’m still waiting for the SC to resolve my complains from delivery, over a year ago. Constant rescheduling, parts didn’t come in, oh we’ll send a mobile tech out instead, oh wait nevermind we’ll have you come in instead. With all new reschedules being a month out, due to a lack of appointment availability. Still waiting lol, luckily nothing major.

Sounds familiar. Not even an apology for having Mobile come out with out the part that Mobile broke on the last visit, just a reschedule weeks away.

Gonna look at an EQS today.

 

[Ramphex]

Sounds familiar. Not even an apology for having Mobile come out with out the part that Mobile broke on the last visit, just a reschedule weeks away.

Gonna look at an EQS today.

Oh the customer service is the worst. It was from the time I ordered, through the delivery process, and now after delivery.

Stupid me, signed up for their solar (after seeing the quality of customer service with the car), put down a deposit and submitted all of the required paperwork and images. 3 weeks later, several emails and phone calls, and no one knew anything to move to the next step. Ended up going with a different company. I have my solar and batteries already up and running. They used Tesla Gateway and Powerwalls as well and so far the hardware works great. Hopefully nothing goes wrong so I don’t have to deal with Tesla’s customer service for that.

 

[n2mb_racing]

I’m still waiting for the SC to resolve my complains from delivery, over a year ago. Constant rescheduling, parts didn’t come in, oh we’ll send a mobile tech out instead, oh wait nevermind we’ll have you come in instead. With all new reschedules being a month out, due to a lack of appointment availability. Still waiting lol, luckily nothing major.

Same here. My car is at the SC now for the sixth time to fix issues from delivery 10 months ago. Each time they fix one thing and break two more. It's a *sugar* show at service now.

 

[Ramphex]

I kind of figured everyone was having the same experience so I’m not even upset about it anymore.

 

[aerodyne]

I kind of figured everyone was having the same experience so I’m not even upset about it anymore.

Thanks all for the recent posts. Misery loves company I guess...

 

[Ramphex]

I think sometimes it just makes it easier to deal when you know that it’s not just you getting shafted and it’s a company wide issue that will not be resolved.

 

[Blue Stuff]

I took my car in for the back seat rattle and now it makes 10 times the noise it did before. I am living with the noise for now as I don't want to deal with the SC. It is so frustrating not having trust in the SC to be able to actually fix issues and having virtually no alternatives for support (other than TMC for emotional support).